Stayed here while at a wedding not as much time as we would’ve liked

Our room was oceanfront which we paid extra for and was lovely on the 2nd floor. What we weren’t told was that there would be live bands playing right outside our room from 6pm- 9:30pm two nights in a row. With a 3&4 year olds this was pretty tough on us. The service around the hotel was nice and the buffet in the restaurant was great. I wouldn’t recommend for young families.

The front desk is so helpful, the room was beautiful, and the valets are super nice! I will never stay at a hilton hotel again!

Pretty run down for the price, nice having a room right on the ocean, not too busy and friendly service throughout.

All the restaurant personnel (charles, Ore, Karen, Asli, Christy) was very pleasant (Asli was funny when she spoke us in french) and they served us very well. The only down side of the hotel is the valet parking (expensive).

Very nice, only issue was noise fro construction, manager compensated for that

Stayed a week great front desk service and nice relaxing hotel

The room floor was not up to standard the hotel was old and the sliding glass door could not be locked out to the balcony. The servers were service minded and friendly and the food was delicious All in all a good visit but an upgrade for the hotel would be nice.

Very nice comfortable clean with very friendly staff

The staff were all very friendly and the room was clean and well-kept. Our oceanfront view was wonderful. The food and service at the restaurant and bar was very good.

Nice hotel but not much in area to do for dining or activities

Awesome staff and exceptional rooms

I really liked our stay here. The parking across the street isn't ideal, but it didn't really bother us. There steps to get up/across/down to cross over the highway might be hard if you had really small children or have trouble with climbing 2 flights. honestly though I think the cost for valet was the same as self parking anyhow, so you could just do that. The valet's were always available and got the cars very quickly from what I saw. However for us we didn't mind it really, we only left the hotel twice. Everything we needed was right there which is why I would give it such a good rating, it had a great restaurant for all three meals of the day, seating indoor and outdoor by the ocean to have your meals, an extremely warm heated pool (we swam in pool even though it was a cold january day), the beach access was awesome, starbucks and gelato stand were an added bonus, and proximity to the arts district (9 mins drive) wickham park (13 mins drive), and orlando airport (60 mins drive) were all worth it for us. staff was really friendly, our room was updated and very nice/new, and had a balcony looking toward the pool and beach. I would definitely stay here again.

No comment

Very nice people

Stay was great except for not knowing about the Valet parking, and we had stayed there many times in the past. Had conflicting information about the requirements from the person who checked us in and the Valet staff. Was told by hotel employee it was mandatory, but was then told by Valet employee it was not and you could park your vehicle without charge, but it would have to be parked across the street from the hotel. Hotel employee also said charges were separate and had to be paid directly to Valet company as they were contracted. Valet company said at the end of our stay that it could have been charged to the room.

Thank You SO much to the Crowne Plaza Melbourne-Oceanfront for kicking-off my New Year 2024... in style! I arrived on January 1st New Year's Day from across the pond, England, for 3 nights, until the 4th. I was travelling to Melbourne for work. My work schedule and meetings began on the 5th January. So beforehand, I wanted to arrive a few days earlier to relax and unwind on the beach. I was actually previously booked in to a different hotel a little further along the beach. However, when I started reading all of the reviews for all of the oceanfront hotels in Melbourne, I noticed the Crowne Plaza's General Manager, Alan, replied to every single review... good, bad or indifferent. This really stood-out to me. Here is a GM who takes great pride in his work and his hotel. This hotel, because of Alan, got my vote of confidence. So, I cancelled my reservation with the previous oceanfront hotel and booked immediately with the Crown Plaza Melbourne-Oceanfront... and it was the best decision I could have made! While writing this review, I noticed I can only use 1,500 words so I will be leaving a more in-depth review elsewhere. Very quickly... THANK YOU to 'Chuck' (front-desk), 'Dillon' (front-desk), 'Joe' (front-desk who granted my late 2pm checkout) 'Judy' & 'Angie' (Breakfast), 'Shawn' or 'Shaun' (the best bartender) and 'Marco' (the greatest shuttle driver I've ever had). I know the attitudes of all these wonderful staff filters from the top - Alan. A Hundred Thank You's!

The Very good: The members of staff contacted me politely by text to inquire about my stay. I was able to tell them that the thermostat in my room hadn't been working, and they sent someone up to fix it on Christmas day, which I was very appreciative of. The bad: perhaps the hotel was short-staffed, but at neither check-in nor check-out did a bellman help with my luggage (and I had a lot, as I was in town to see family for Christmas). Luckliy, the carts were readily available, so I loaded my items on the cart and took them to. y room, and then at check-out, to my car myself.

For the historic name of Crowne Plaza, you don’t get much. The location was great, but the food choices on property were lacking. Terrible menu and low quality food. It needs a quality restaurant suited for its name. The room was nice, but small and lacking amenities. Sorry, won’t be returning.

Nice property but no place to shop or walk to. They offer free shuttle tho to pretty much anywhere you would like to go within a reasonable distance of course. Staff was great!! They gave us a late check out of 2pm! Who does that??

A

The hotel is a beautiful spot. The only complaint is the noisy dehumidifier in the bathroom. The hotel staff is great.

Overpriced for what you get . Rooms were filthy and the beds were horrible . There was trash inside and outside the hotel . The couch has stains and the tile floor in the bathroom was loose . No door between the living room and the master bedroom . Pull out couch was extremely uncomfortable. Will never come back .

No Buffet on Mon-Tuesday and restaurant menu whilst stating Oat meal availiable for breakfast not availiable meant that purchased meal vochers useless we went out for our breakfast!! Compulsary use of Valet parking due to our inability to climb the precipitus stairs and bridge across a busy main road and the cost would have made us find alternative accomodation in future had we known in advance ,not disclosed on web site!!! All in all not satisfied with our stay

For a Crowne Plaza, it did not meet our expectations. Rooms were average. Beds at least comfortable. No water bottles in room. Ice machine wasn’t working on our floor. AC was quite loud. We turned up the thermostat just so it wasn’t running so much. Very limited channels on tv. Not even standard local selection with basic cable. Valet was subpar. They admitted they weren't paying attention and missed our request for our car, then brought us the wrong car. Room service came in take away containers in a grocery bag with plastic cutlery. Missing items and food was terrible. Green bananas, overcooked bacon, mushy pancakes. Motel 6 quality with Embassy Suites price tag.

I wanted an ocean view after a business trip

Had difficulty getting wash cloths. One for 3 adults. Next day none. Sink really small. No where to even sit toiletries. Needs a small table in bathroom for toiletries. Plenty of room for it. Had to use ironing board in room for toiletries.

The room and view was great. Parking was a giant pain. The music was too loud at the restaurant, so we didn’t eat there and did not spend much time at the pool for the same reason.

Staff was friendly and accommodating. Didn’t have to leave the hotel because everything we needed was onsite. The gelato, food at the restaurant, and drinks were all good. Super convenient that Starbucks is served near the lobby. We will stay here again!

Whenever we visit this area we stay at this facility because it's convenient and usually very nice. This time we found there was renovation work at the hotel and parking is now across the street (A1A).

Just for the night booked the room through 3rd party app that got messed up but the manager and front desk clerk did an awesome job getting me in the room.

Hotel was nice. Outside facility nice. Beware: the parking is not free, at all. You either pay to valet or pay to park at the parking lot accross the street. But still pay. Also, the parking is not managed by the hotel, it is contracted to an outside party. So you pay them not the hotel. And Beach chairs and umbrellas same deal, you have to rent per day.