Friendly staff

Booked for the wrong date. Refused to refund.

Katie at the front desk was an absolute angel! She would be the reason I would come back. She treated my family like royalty in a really tough situation and I cannot be more grateful!

We liked the place, but the cleaning employees did not clean our room for 4 days, we told the administration but they did nothing until the last day when I spoke directly with the cleaning person. That discouraged us a lot, the other experiences had been different and very good.

Water was nice and hot , Under the bed was filthy

Clean room, very dated amenities. Tv had a line of pixels out so it was difficult to watch TV.

Outside of property not well lit. Checked in late a night and she put me in a room very far from lobby. So close to highway that noise was so bad all night. Doors so thin, it was so loud outside my door. Not a good experience. Didn’t feel safe

Easily accessible

Just stayed for one night with my dog - while some things appeared to be older (lamp, for example), I was pleasantly surprised with our room - definitely more than adequate & quiet

Our room was gross. We had to bring in our own blankets old soaps were left in the shower and all over the sink. Just disgusting. We were so tired from being in the car 16 hours or would have left. Would never go again. Should be refunded for how dirty it was alone

The room was clean and the service was good. The mattress left a lot to be desired.

Dingy and smelled

Love it

It's tricky to recommend for more than sleeping & showering. The room smelled recently cleaned which is fine; that airs out and it did. Bed was good. Floor was hilariously sticky both nights and bathtub drained water extra-slow. I guess from a point of view that might save water because the clogged drain made me want to be in & out of there asap.

We liked the convenience of parking next to our door. We liked the comfortable bed. We were disappointed at no make-up service. There was no carpeting. No Kleenex. No laundry facilities. No small refrigerator in the room. Also the inside of the door had been damaged, possibly by a dog, and looked like it had not been fixed, or even cleaned off. Sorry for the negative comments. But it's how we saw it.

The room was nice was kinda upset we had no mini refrigerator in the room ! Service was good

Extremely good value for the dollar

Heating systems very squeaky loud ! Ice machine wry far from some rooms if you’re by office it’s great

Staff was rude. Housekeeper kept coming in our room while sleeping?

The room was not cleaned properly. There were spiderwebs and dust in the corners and behind the bathroom door. The toilet was also broken. We had to manually pull up the chain in the tank.

Had to ask for towels Had to ask for additional soap, that provided lasted only one day Bathroom was not clean on arrival, still had a pubic hair on the toilet Staff was indifferent

It was ok for staying the night. The bed and pillows we’re comfortable. I’m sure it was clean but was old and stained so didn’t look great.

I was reluctant at 1st because I have a bad experience in other States, but this was a great place overall to stay. It was clean, the bed did not have a "crunchy" mattress. It was a great place overall.

Room was dirty, sheets were not replaced from previous guests, not swept or vacuumed bathroom was filthy

Do not go here! Bugs in bed on floors, not clean absolutely disgusting. Left in middle of the night to pay 4x the rate to be in a clean room it was so bad

The room was fine other than the overall cleanliness level. The rest room/bathroom was not well kept. The floor was dirty along with the toilet that wasn’t functioning properly. With a good cleaning everything would have been great.

I am not in the habit of leaving negative reviews as I know they can affect a business. In this case, I was extremely disappointed. We arrived and received the keys to the room and discovered it had a distinct musty odor. Then I noticed the dressing area light was not working. I proceeded into the bathroom and saw hair in the bottom of the tub and dirt in the corners of the room. I went to the front desk to request a cleaner or service person only to be told that there was no one else on site. I asked for a change of room (there was only a few cars in the parking area) and was told that was not possible. I asked if I could upgrade my room if I paid extra and was told that was not possible because I had booked through Hotels.com. Totally ridiculous. I ended up handing over the keys and said that we would not be staying. I asked for a refund and was told I had to go through Hotels.com. Sadly, the young man at the desk did not understand anything about customer service and made no attempt to resolve the problems. I will not be staying there again.

Nice

I was grateful they allowed my dog, but the floor was so filthy it turned our feed black and I didn't want my baby crawling all over it. I decided the buy a swiffer mop and take care of it myself because I was wary about having them "clean" it again!

The room was very dark, not enough light. Toilet had a wierd high pitched sound.

Liked the layout of the room.

Everything was great, although I am spoiled by having a hybrid mattress and therapeutic pillows at home. And next time I will be sure to book a room with fridge and microwave.