great room,wonderful view of the ocean. Housekeeping kept our room spotless. Towels and beach chairs supplied for going to the beach was a great perk. Enjoyed the farmers market at the Hyatt twice a week.

We enjoyed our stay. Staff was really nice, rooms were clean and service was prompt. I highly recommend booking with them!

I enjoyed the breakfast buffet the most and how attentive the wait staff was. Thanks to them my parents had a great time on their first overseas vacation.

This property was amazing! It was in the perfect location and walking distance to everything. There was tons of shops inside the hotel and the staff went above and beyond. It was very clean and a beautiful hotel.

We were with held from sitting in a certain area and was told it was only for higher end type people by the hostess, so we were seated away from the balcony, and by the time we were done with the buffet dinner that we reserved and paid the same price for(high-end or not), no one showed to sit in that area. We also were told that in the $180 buffet that we were limited to two soft drinks. We asked the manager about it, he didn’t understand why we were told that. There were birds landing on the table boldly and the table we sat at was dirty, the silverware that I received still had dried on food, which I was appalled. This was occurring while I was talking with the hotel manager, Harriz. We went to the Sheriton hotel for dinner an I was treated as a king in comparison. We go to a Hyatt hotel pretty much everywhere we go, and have never been treated as such.

Enjoyed my stay

At first , we were unhappy with the property due to the fact that a very loud construction site is behind the hotel and it just didnt feel like a vacation with the loud noise. But after voicing our concerns to the hotel staff, they immediately moved us to a more quiet location. We paid for a city view and are grateful for the staff making accommodations. They were all friendly and helpful pointing is in the right directions. The hotel is a little dated but it is clean and there are plenty of dining and shopping options. The location is just perfect. Especially if traveling with kids like we did.

The hotel staff were amazing!! What a beautiful place to stay 😍

Upon checking in Our room got changed to 5th floor right next to the elevator. Since we were on the lower floor it sounded like water noise from showers were there most of the time, day and night and someone keeps knocking our door and leaves by the time we open the door. On our last day we plan to go jacuzzi around 8pm and when we went there, we were told that they have some party going on so can’t use the jacuzzi until 9:30pm and it closes at 10 pm. It would have been nice if we were being told earlier

Everyone was friendly

VThis Hotel has a great location, stuff bery helpful but everything in this hotel need update.

There is no elevator that goes from lobby/street level to floor where my room my. We have to carry baby in a stroller all around the property to take 2 different elevators to go to room. Not clean, there were hairs in the bathroom. The a/c stopped working middle of the night, ruined baby sleep, we have to call maintenance at midnight to fix it. Overall really inconvenient, really old hotel, won't recommend to anyone

They slap you with expensive "resort fees". In addition, the pool and hot tub are too small for the size of the hotel.

The property is definitely old and tired. The room we had was spacious but the furniture was old and it looked like they started to repaint and didn’t finish. Pool was great. Location was as well. Service and food at Swim were lacking. Towel service beach chairs were readily available.

Excellent service, breakfast staff, housekeeping, valet, each area was exceptional. It was my family’s first trip to Oahu and didn’t know if the location worked for us. We enjoyed our stay and would recommend the hotel.

The front desk was not helpful at all. Parking was terrible

Pretty good experience, good service and great location.

Just steps from the beach! Beautiful location!

The only in hotel place to eat was a 90$ per person buffet,

Everything is perfect. We will certainly coming back and stay at the Hyatt!

Staff was amazing

Right across from the beach, easy walk to multiple shops and restaurants. Room was nice and I had a beautiful view of ocean and the beach.

Susan was amazing. Got is an early check in!

It wasn’t very good, as compare with the other hotels near Waikiki. some hotels have front beach area. But there was a road that devide between beach and hyatte. So its not beach front. And they ignore hotels.com policy. And I had to pay deposit 50% when I booked (it was only10% percent at hotels.com at the site). So I asked explain but they just ignored me. And I booked ocean view. But… I couldn’t be… I have to say this I don’t want stay again this hotel.

The location was good . You could walk to stores, the beach, and the Kai coffee shop in the Hyatt was good. What I did not like- the hotel needs to be remodeled, the hotel room Pillows were flat & did not support your head, bath towels were average- no bath sheets,no extra toiletry amenities like cotton balls to remove makeup, no hair nets, etc, Rooms were barely decorated- one wave print, rooms were a shade of green, elevators were not large enough, no paper maps for the hotel property, we checked out at 12:00pm- we were not guaranteed a complimentary room to shower in later. The hotel has 1200 rooms. They should have a few designated rooms for guests to shower and change in.

This Hyatt is worse one I stayed. It is outdated and everything is old. There is one elevator only from ground to 2nd floor check in counter, no detail sign instruction to there, no ones help. very poor insulation in room. you can hear sound from everywhere, never stay there again

Location was great. However, the property is pretty old and old style. Pillows are too soft, beds are not that comfortable

Property is nice. Across from beach. Has free beach chairs but come early bc they run out fast. Close to food and shopping. Did not like that they would not grant just a 1 hr later check out when flight delayed.

What made this stay great was really the morning breakfast staff! These people are so amazing. So accommodating & so much hospitality. They knew our family by our last name as we had the breakfast buffet every morning. Just get use to the white pigeons that try to beg for a meal. The staff tries to help with that too! The morning buffet was always amazing w/ a cook that makes omlets, fresh fruit, pancakes, french toast or waffles. There is some butter that starts with a "L" that is amazing!

First time staying here and I loved it! Everything was was accessible and convenient.

nothing

Gorgeous property and very welcoming staff! Will definitely stay here again.