Outside the building is kinda sketchy but the staff are AMAZING. Very friendly and professional.

What a disappointment very noisy all night very hot in room no air conditioning got a fan so it cooled of a bit pricing not worth. it also rates are different as we did see a reservation at @123.00 we paid $188.00 they told it was different site. Could not upgrade us as we booked through Expedia. No Parking but on the street. Not secure.

Where do I even start, first night I hand washed our 7th floor/room with Lysol wipes because it was so dirty and we had a 5 year old child with us. That night as I was falling asleep suddenly a mouse popped out from under the bed, hysterically I called the front desk, the male at the front was super kind and tried to make things better with placing me on the the same floor but different room to which I replied if there is a mouse in my room on this floor there is going to be more! He let me know of a “newer suite” on the 10th for. We had a 4 night booking and ended up leaving earlier than expected and going to the Crest. Front desk wouldn’t reimburse for the one night because they “accommodated an upgraded suite”. Although that upgraded suite still showed signs of mouse droppings in the main hallway (curtained area) of the 10th floor. I was unable to relax throughout the stay in fear of seeing another mouse! The “newer updated” room still wasn’t newer, the shower curtain had a yellow stain on it, and the sink had dish stains that I scrubbed out. All in all it was an extremely stressful stay, I have photos to prove it as well.

Clean, comfortable and a great restaurant inside! Highly recommend.

Beautiful view

Found the room lacking. I booked for three people, but towels only supplied for two. No fan or air conditioning, had to leave the balcony door open. Being on the seventh floor, it was too warm. There was an underlying smell, that was poorly masked by the cleaner used. Only planned a one night stay as we were continuing our travel the next morning very early.

Property has been redone since I stayed last. Very impressed.

The building is in disrepair.

The area was pretty unsafe at night. We were there 3 nights and made sure we were back to the hotel for 6.00pm

The beds are too hard woke up with sore back

Both doors did not lock. Handle on the sliding door was vary loose. My coffee station was missing some stuff. Bed was like sleeping on rocks.

It was clean and comfortable, nothing special.

Not pleased with the room.

Staff could not find our reservation, took over thirty minutes to find it

A

Super clean. Super friendly. Super helpful. Super flexible. Super location. Super breakfast! Highly recommended!

Except for some little details, the room is acceptable. Housekeeping needs to be improved. Things like Coffee and Tea bags, lack of Iron in room and on top of all the soap dispenser was not working. It is better to use normal soap dispenser instead of this useless fancy battery powered.

We arrived around midnight having just arrived on a ferry. They were expecting late arrival and it was very quick. There were city water problems and they accommodated that with water in the room and water in the lobby.

Great location

This was a great stay! Convenient location. And up to date decor. Loved it

Stayed just one night. Had everything we needed, and stored the fish we had caught in their freezer :)

For the price we paid, it was not at all what we expected. The fridge was not working, the plate in the microwave was missing, there was no drinkable water, except for two small bottles. The staff on the other hand, were friendly and tried desperately to be helpful. Still that does not mitigate a poor experience.

Older property and a little expensive but staff was very nice and accommodating.

Even while undergoing renovations the hotel was clean quiet. The staff were very courteous and helpful.

Great place to stay

The Balcony comes with small fridge and microwave.

The rooms were very nicely renovated and very reasonably priced

We stayed at this property for 6 days in three different rooms as we kept extending our stay due to family in hospital. I have to say that the rooms with kitchenette are very convenient. The staff were extremely friendly and accommodating. There’s definitely room for improvement in the cleaning of rooms, but when we addressed the issue, they fixed it quickly. This hotel, although basic was perfect for our purpose in Prince Rupert. We would definitely stay here again. ** Special mention to the gentleman at the front desk. Thank you for your help!***

Definitely a case of the pictures making it look better then it is. Everything, apart from our room looked run down. The gentleman at the front desk couldn’t even tell me where hotel was in relation to the tourist map of the city. The door to our room looked as though someone had tried to break in at one point. Took forever to get hot water in the bathroom sink and shower, then it was scalding when it came. The bathroom also had no fan which made it incredibly humid, and if someone was trying to sleep you had no choice but to open the door and wake them. The room itself had no air circulation at all leaving it warm and stuffy. We had to open the patio door every time we came back to the room, which also had no screen. The patio itself was just a concrete rectangle, nothing to sit on, not inviting at all. The hotel inside was noisy, people in halls, but outside was also surprisingly loud. If I found myself in Price Rupert again I would be finding another place to stay

The floor was separating in places. The facet in the bathroom was so loose i thought it might fall off. The window was broken. Glue was spilt on the floor. The fridge qite for a bit and our food had to get theown out. The door did not seal so we could hear everything. The staff was good and it was clean. They have us a discount because of the noise.

Amazing first nations art pieces, stunning lobby. We will be coming back to stay.

Limited parking, rooms were good but rest of the property looked like it might be in the middle of a reno - bare wires hanging, missing base boards etc. Staff is fabulous. Area seemed a bit sketchy.