The stay was quite to be expected. The breakfast was fresh and there was plenty to be had. The room was nicely furnished. The room was cold originally, and the wall mounted heating unit failed to warm the room. When I tried to use the room phone to call the front desk it didn't work. Fortunately, the phone number was readily available so I could call from my personal phone. The front desk clerk offered to come to my room and look at the issues. After unplugging and re-plugging in the heating unit into the power outlet, it then began to work. No luck on the phone. The toilet was very close to the shower/tub and the privacy door. It was a little awkward. There were also a few mold spots on the shower shelf. There were plenty of towels, and pillows. I could use an in-room iron and ironing board if needed. The room also had a safe for my personal affects (I didn't use it), and a decent sized tv (I didn't use it). I am easy going so nothing here put me off staying. I would stay here again should I visit the area again. (I did not use the pool or exercise room, so I have no comments here.)

The pool was ICE COLD. We went on a little staycation for the swimming pool and couldn't stay in it longer than a minute because it was so cold. Someone kept slamming the doors next to us, so hard a couple times that it shook our room. This was happening all hours of the night and into the early morning.

The room was clean and spacious, could use some updating but overall very decent accommodations. Bed was comfortable!

Your night staff was super helpful when reservations were messed up

Thanks you. Nice Property.

When we showed up we ordered a family suite. When we go into the room we saw wood chips in front of the sink drawers when we opened them there was a mouse. We instantly called the front desk and they moved us to another room. In the other room there was food/finger smears all over the microwave. Normally we dont express our concerns with hotels, but then the next morning at breakfast one of the staff members was mean to me and my family. Very disappointed. Even after the mouse incident i am supprised no one reached out to see if they could at least remidie the situation.

There was literally blood or something like it splattered on the ceiling in three different places. I took pictures. Gross.

I didn’t like the $100 deposit that I had to pay and then if everything is okay it will be returned in 5 days. This seems a little excessive!

The room was spacious, but had older furniture which was a bit beat-up. The bathroom was also spacious and comfortable. The electrical outlet at the desk did not work, which ruled out lighting and device charging at the desk. The location of the hotel is very convenient.

It is what it is

I wish there would have been a microwave in the room.

Nice hotel with a great location off the freeway, clean and quiet with comfortable beds and a good breakfast.

We had an auto accident and needed to stay the night and the staff here were great about it. Pool open til 10 hot tub was great and a fantastic free breakfast in the morning

Nice for the price

This place is a hidden gem!!!

After you pay they inform you the t v's aren't working on entire property. They offer no compensation whatsoever.

This did not happen to me, but I overheard one person complain that she left her room and returned to find her door open and no sign of cleaning personnel.

There was poop stains in the toilet upon check in

This is a great Best Western hotel. Breakfast buffet good as always. Clean pool, close to Timpanogos cave and other great hikes. Clean facilities and awesome helpful staff. Will come back to this hotel next time.

We were happy with the stay. Room was clean and the bed comfortable. Breakfast was good.

Floor in thr room had not been vacuumed. Hair on the floor in the bathroom. Bed was one of the most uncomfortable I have slept on. 100 credit card fee for an unclean room is ridiculous. Folded down the bedding, hair in it. Tried to relax in the hot tub...luke warm. Lady yelling the f word at her toddler at 6 am. Overall terrible. Will never stay again.

I would stay here again. It was clean, a convenient location just right off the freeway.

The hotel is in need of some maintenance, but was clean and comfortable.

Great hotel in good location. Had a nice pool and hot tub and a good breakfast. My only complaint was the mattress was pretty worn out and needed replaced.

The room and everything in it was wet from humidity. The air-condition was weak and it didn't take moisture out of the room so everything felt damp. Location was good but other than that I don't know why the ratings are as high as they are.

Completely satisfied multiple night stay. Clean facility, staff considerate and helpful. Would stay again if in the area.

Elevator wasn't working well. Husband is handicapped and while being assured the room was just off the elevator it was a long long walk down the hall. Staff was not interested in the customer and wanted to get back to whatever he was doing in the back room..So Sorry I disturbed you!

Clean and convenient

Great staff, clean rooms, good location. All i could ask for

Nice facility, friendly staff, good BF, somewhat dated and worn. Needs to be updated and remodeled.

George was amazing,. The Hot tub was nice and warm but filthy The place overall was clean with only some minor issues (dust, some hair in the bathroom sink and tub) But what absolutely killed it for us was the Ice Cold "Hot Breakfast". The biscuits were literally frozen in the middle and half the size of the biscuits at any other hotel, and the gravy was refrigerator cold as well. The muffins smelled of mold. The Breakfast server spent at least 2 hrs of the morning leaning against a wall and texting on her phone. She made no effort to warm anything and the eggs were empty for over 30 minutes until another guest asked her directly for more. This was once the best stay for the money in the area.... Since the management change it has gone downhill to the piont that we will not return.

Just a one night stay, but everything was great. Room was quiet, clean, and comfortable. Staff was friendly, and helpful. Pool was nice, and front desk referred us to a great Thai restaurant across the street where the food was wonderful, and reasonably priced. I wish I had been able to stay longer