Very dated and expensive for what you get

The shuttle driver was wonderful. He drove us to and from dinner, made a dinner recommendation, and was friendly and kind. Staff the first night was great, and checkin was easy. The front desk staff the second day was rude and spent most of the time on her phone. Breakfast was okay - they were out of food by 8am and trying to make more to keep up with the crowd. The room was nice size with a table and two chairs. The bed average. It could have been cleaner - there was something suspicious on the bathroom wall and the corners of the bedroom and bathroom floors needed attention. The walls are very thin. The shower had very low water pressure. Overall it wasn’t a bad place to stay.

First off the registrar ANTIONE was unable to process my credit card payment and basically told me it was my problem and that I should USE A DIFFERENT CREDIT CARD which was BS. The property is old and shabby and the room that I paid over $200 for was TRASH! I would NEVER STAY OR RECOMMEND ANYONE TO STAY HERE. The jacuzzi and pool are NASTY AND MOLDY. This property needs a COMPLETE RENOVATION!

Great location convenient to everything in Fort Lauderdale. The property is older and somewhat dated but is generally clean and well maintained, with two exceptions: the elevator is small and slow and the toilet in our room was difficult to flush.

The best thing was the front desk staff at check in. After that, it was all downhill. Rooms are okay and need a little updating. Any amenities are non-existent. There was a half ounce bar of soap and not even a soap dish to place it on after use. The shower handle couldn’t even be moved to turn on because it was tightened so tight to prevent dripping . Clearly, that had been happening for quite a while based on the hard water stain on the tub. The water saving shower head provided so little pressure it wouldn’t even rinse shampoo from your hair without filling a cup with water to pour directly over your head. Add the slow draining tub and sink which both were retaining water and it was pretty disgusting. It also explains why there is an overwhelming smell of sewage and mold throughout the hotel. I called to the front desk and asked for help with the issues. I was told they would send someone up shortly. I called back 30 minutes later. The same man answered and said he was just going to call and ask if we still needed help, that HE was getting ready to come up and check the shower. In effect, their front desk clerk is also the maintenance man, who doesn’t have time to check on problems with the property because he is busy checking people in.Breakfast was supposed to be included but there were too few chairs and too little food for the number of people there. For a $300 per night hotel, there should be working plumbing. Pool had leaves covering the bottom. Very dirty looking.

Always the best

The hotel is in a convenient airport location. It is also easy to walk, or even better take the free hotel shuttle to the nearby restaurants and shopping area. They also provide a complimentary shuttle from the airport and a private shuttle to the cruise terminal. The staff driving the shuttle are extremely helpful getting you where you need to go. The main drawback is there is only one elevator for such a busy hotel, especially with the amount of luggage cruise passengers have! The breakfast buffet line was at a standstill due to a very slow refill of the hot items. The hotel setting was quiet and clean and the front desk staff were friendly and helpful.

Arrived late, waited for check in for about 10 min. Good choice for cruise.

The stay was excellent. Hotel was quiet and the bedding was comfortable. The facility was clean, quiet, and comfortable. It was a great place

Ben, the airport bus driver was extremely polite & helpful with my luggage. Steve in maintenance was efficient in attending rapidly & repairing a faucet a faucet problem.

Waited an unending amount of time for the airport shuttle. The driver was excellent. David slow because of road works. Marguerite at reception was thoughtful,most helpful & efficient. Airline lost my suitcase. Very stressful time as going on a cruise in the “Emperor’s new suit!!!”

We enjoyed the pool and view from the property, but the pool was dirty, no towels were available there. We chose this hotel becuase of the airport shuttle, but the shuttle doesnt start until 7 am so we had to pay $75 for another ride. On our first stay (prior to cruise), our room smelled bad and wasnt clean. There were dirty linens still on the sofa bed. Holes in the carpet, holes in the couch. Staff was SUPER and provided another room. In that room, the AC didnt work so we were sweltering the bathroom door handle was broken, an outlet didnt work. On our second stay (post cruise), the provided cot was broken (my 9 year old laid on it and it collapsed) the sofa bed was so uncomfortable that my 9 year old couldnt sleep on it. The staff are the only redeeming quality of this hotel as they were great. Antoine especially.

Desperately needs update and major interior renovations.

I was only one night. And they stole some things from me. They broke the glass of my truck. I complained and no one saw anything, not even the cameras. I left discouraged. I will not return to this hotel. Since I am a technician and I travel south of Fort Lauderdale every month.

Staff were very friendly

All though clean, it was definitely showing its age.

Staff are lovely, transportation to and from hotel is top notch!

I tried to cancel my reservation a full month before the date and found that they would not allow it. The amount was not refundable.

The laundry services were confusing and it's a fire hazard because the dryer was disconnected from the wall. The hotel was clean and comfortable and exactly what we needed pre-cruise.

Very clean. Need to have a few more people at desk on busy weekends. Does a lot of cruise sjip Very nice setting with an outdoor pool and jacuzzi

Very clean, quiet. The staff is excellent. Free shuttle service. Rooms are older but well kept. Pool and hot tub are fabulous. Better than expected. Would definitely stay here again. Complimentary breakfast is always a plus.

Great location. Big room. If you don't have a car you can walk within 19 minutes to get food. Standard breakfast. It's by no means a Hilton but very decent for what you pay. We used this hotel the night before we went on a cruise.

Clean

Clean, confortabe bed, well maintain hotel

Great hotel on a waterway. Wonderful staff. Free shuttle to and from airport and they even shuttles us to a restaurant 1 mile from hotel. Comfortable room. Great breakfast

Not enough light in the room to be able to read Kindergarten height toilets

Rooms need some work done to them. Shuttle driver was wonderful

The handicap room they gave me was on the third floor in the middle of a long corridor. In case of fire, scary!!

All good

Lovely out side area along small lake

The interior is a bit dated. Many doors do not fit properly. Very little variety daily at the breakfast.

The lobby bathroom was dirty and disgusting