Black mold in bathroom, no ice vending, gross dirty brown carpet everywhere, smelled like smoke, seemed like it’s being used as a halfway house for some program

Stuff is outdated, land lord special of a room. Bathroom wernt clean well at all. Main portion of the room was fine.

Dirty room

When we got to the hotel they told me they were overbooked and I didn’t have a room! It would have been nice if Hotels.com would have called me so I would have had more time to find another room.

I used to work at ESA when it first was built. Fast forward 20 plus years later the rooms look like there has not been one upgrade since then.

Tiny TV, queen bed was smaller than full size, smoke detector was disabled, hallways smelled, bathroom was missing blow dryer... Never staying there again.

Overbooked stole my money

Just nasty and the tv didn’t even work

Not clean

1st hotel room was dirty. Got another room. Keys didn't work so got ANOTHER ONE. Sink had a crack in it. Other than that. It was ok

Great location for a company party we attended near by. Thank you.

Staff was friendly and helpful!

Breakfast - cereal only with cold water. They were out of toilet paper for the whole hotel.

No blanket was provided. By the time I retaliate we didn’t have blanket in our room the front office was closed. GM was filling in a friendly guy. He said even he didn’t have blanket in the room. Towels had hair all over. It was really dusty all over the bed and rooms. Please clean and vacuum.

Everything was Awsome!!! Thanks to the manager Ray she is the best.

it was a relaxing time at ext st amer. all amenities were close by

The place old, not very clean, stains on linens and smelled super funky. Had to open windows which did not open easily. Hairdryer and phone didn’t work. Very loud resident all night. Then had to check out a day early on Oct 4. Since I pre-paid ( never again!), no refund. Said I had to get it from Hotels.com. Tried to get it before I left and you said it was up to the hotel. Still need one night refund. Please reply! Very unhappy with the whole thing!

We were going to be late arriving so i called the hotel at 8pm. I was told that due to a plumbing issue my room an a dozen other reservations were canceled. I asked why is was not contacted & the hotel told me they did not have my contact info, just my name. After an hour on the phone with Hotels.com, better arrangements were made for the inconvenience.

The property was run down. The room was not clean. There was dirt and dust in the corner on the counter in the bathroom The sink and bath tub was worn and appeared to be stained, peeling and dirty. The room had a mildew odor. The lobby smelled like marijuana. Also, I was woken-up in the middle of the night by loud music. Car parked below my window had the music/bass up loud with rap music. I couldn't sleep.

The location was great for a quick get away. Nothing really great about the place

Orbitz had overbooked, so I had no room. Fortunately, the staff was s o excellent that they cleaned a room that had not been done by the housekeepers so I could stay. EXTREME thanks to the managers; not so good on behalf of Orbitz!

Nothing especially good. There was no coffee in the room. There were no USB charging ports in the room. There was no water glass in the room. The 'breakfast' was granola bars, cellophane wrapped mini muffins, oatmeal packets and really bad coffee. For $100 I expected much more.

Pros - affordable, good parking, full size refrigerator. Front desk staff was super nice, got us checked in quickly and checked out just as fast. One of my friends got lost without his phone and the front desk person was so nice to get them in touch with me. So very thankful for that. Cons - the air conditioner was VERY load. Made horrible noises every time it came on. There was a weird smell in the room. The room was outdated and could use some remodeling. The blankets on the beds were paper thin. The shower water did not get very hot.

Horrible... please call me 3176546620

This hotel was very unkept. We had 2 rooms and both smelt very bad.

Staff was amazing. Room was okay. Needed to be aired out had a fishy smell.

This room was a bit under average. The bathroom wasn't the cleanest-lipstick on the sink and crap in the toilet. The TV cable input was unavailable all weekend long. Card key had to be recharged a couple of times. Called front desk to ask for a referral for a place to eat breakfast, and the guy asked me if I wanted to eat breakfast with him! Then hung up on me. I think I would stay somewhere else next time.

Property was ok.

I'll start by saying the hotel staff were all very friendly and as helpful as they could be with the resources they had. That being said I would never stay here again. The hotel front doors handicap function didn't work, which may seem petty, but it's very inconvenient when trying to get a 95 year old lady in a wheelchair through them. Or even the luggage cart for that matter. The lobby was noisey from some machinery coming from behind the maintenance room door which wasnt a huge deal, until we got to our room and our AC unit was making the same loud noise. We rented a room with a kitchen in it. Im sure glad we brought a pan, spatula, and paper products because there was not one item in the kitchen. No coffee pot either. When i went down to ask she said they keep them down there and you have to ask for them, but then when i asked for a coffee pot I didnt get one because im guessing there were none available. The room didnt look dirty, but the floor was so dirty i didnt take my shoes until getting in bed so it makes me wonder how clean it actually was. I dont know how their breakfast is because we didnt bother with it honestly. I do know that there is NO ice machine. I asked the front desk about it, and the reply I received (from some random guy that had been hanging out in the lobby literally all morning) was to check our freezer for ice trays. So there is also clearly a lack of privacy about their customers since some random guy knew there was a freezer in our room.

hotels.com had reservations 2 room 2 nights. drove 3 hours to hotel arrived with 5 kids to be told no room the front desk had canceled earlier in the morning and there were no room and they had no way to help. paid 200$ a room a night elsewhere

It was OK. The room lacked fresh air.

Good