The staffs are so friendly and christmas decorations are so cozy. Everything is good except carpet's strong smells.

We got a dirty room that has unclean linen. The switched our room after complaining late at night when we wanted to be sleeping. I tried contacting them multiple times and no one got back to me.

No hot water

The service was terrible. Room key cards didn’t work, food was mediocre, we waited 45 minutes to be served.

Beautiful hotel right in the ocean.

We were ignored when trying to check in - we had to always wear a hospital-type bracelet to let people know we were guests, we had called to confirm that the jacuzzi was working (the main reason we choose this hotel) but it had been out of service for months, the TV didn't work, lights were flickering in the bathroom, a blanket was delivered in a garbage bag and a spoiled gourd had leaked leaving a mess on the dining table we were seated at. Then the gate wouldn't open when leaving the property. We have never complained about any of the many hotels we've stayed at but this was so bad and comical at the same time. Some staff were great, others couldn't care less. The ocean views were wonderful but this experience will stay with us.

I had to change rooms 3 times...first there was a cockroach on the wall. I called for them to come kill it before it started flying and no one came. Then they moved me to another room and there was a huge Spotted lantern flying. I went to change the room again. Then ALL night the floor we were on had kids partying and being loud all night. NONE of the doors have a seal, so under the door anything can crawl in.

The staff was very helpful with accommodations as well as places to go around the hotel. The weather was not the greatest for an overnight stay but the room and the view was very relaxing.

My Wife and I loved our stay! First and foremost, the fact that you can park once and walk everywhere is awesome! We loved all of the services. The food, service, staff, cleanliness, amenities, etc. Out of our 4 day stay, we honestly had 0 problems.

This is a good hotel. The inside is pretty clean. Rooms have some wear for example top of desk chair material is completely shredded.room garbage bins are so tiny two water bottles would fill it. I stayed on the 7th floor and elevator hallway smelled like dirty diapers to the point I had to go complain because the elevator wait time is never short and the smell while I waited was making me nauseous. Entrance lobby is very pretty and also clean inside the hotel all bathrooms are very clean but there outdoor beach bathrooms which you are told at check in are there for your use after the beach and for your convenience in case you’d like to stay after checkout to clean up are totally disgusting and are far worse than the beach public bathrooms. This is where I feel a huge improvement needs to be made for the the price that is being charged per night. Also tried to use gym treadmills and could not because they are so warn that they are to unstable to run on. Luckily the boardwalk is nice and long enough for a run which is what I opted for but if it was raining my run wouldn’t have happened. I feel they should remove those treadmills as they are hazardous. Outdoor pool had napkins floating in it and no one cleaning up things flying in. Outdoor hot tub was out of order and had a large black tarp over it which was a Bummer because I wanted to use at the end of the day and couldn’t. Besides these point’s everything else was good but as I mentioned for over $700 a night can do better!

I liked the location but was not satisfied with the cleanliness and unavailabil;ity of the staff and the internet not allowing access.

Only things to mind is expensive in house food, indoor pool wasn’t heated, and massage would be better if either included or reduced price. Besides that mostly what you would expect out of a small resort.

Room service did not make up our room during our stay.

Ocean Place has a great location. That is what brings us back frequently. The dining options can be a bit better however what they do serve is good. The pools are great and the Tiki Bar is the star!! Love tyhat the property is pet & family friendly.

Great location and nice gym

Room smelled like mold and was horrible ac barely worked and service was horrible waited more then 45 min for a drink at the hotel bar multiple times gate to Get in and out of hotel didt work without calling staff to open it every time and most of staff was rude and acted like you were bothering them when u asked for something

Place needs a facelift bad. Food not good

Surprisingly loved the property despite seeing reviews saying it was outdated, definately has a nice resort feel, clean spaces and staff across the board was great. Loved easy access to beach with chairs and umbrellas at the ready and right next door to pier village. Pool areas could use updating and some of the rooms but nothing terrible we had a great stay!

Maintenance of the rooms were disappointing. I’ve been coming here for 20 years and this year might’ve been the worse. My door lock was broken, no balcony chairs, desk chair all torn and rusted, coffee maker not working. Yet the room prices were higher than previous.

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We enjoyed our first stay at Ocean Place and will recommend to all of our friends and families. The hotel are staff are lovely and accommodating, our room was comfortable and clean. They make beach access very convenient. The pool was a favorite spot. Robin is a wonderful bartender. Our only two areas of disappointment were in the temperature of the indoor pool and that both jacuzzis were under maintenance. Otherwise, it was an amazing experience.

The beds were so uncomfortable, I was miserable from back pain. The carpets were dirty, the entire rooms just need an upgrade. We’ve been going there since 2018 and I think this is the last year. I’ll be checking out other hotels close by for our next beach trip.

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Great location, excellent service.

Can be better place

The outdoor of this property was lovely landscaped and laid out. The pools unfortunately were filthy and both jacuzzis were out of order.

Jacuzzi wasn’t working! My wife has an allergy ocean water and sun the jacuzzi was the only place she supposed to use, I did reservation through the Expedia they never mentioned jacuzzi is out of order

It was amazing

Run down and outdated. Poor bar service.

The front desk staff was terrible as well as guest services with bad attitudes and unhelpful. The rooms were also unclean on arrival and not ready, we had to let in the maintenance guy to change the light bulb. All the other staff including restaurant staff were nice and friendly.

Beautiful facility but very poorly staffed. 4 incidents. 1. We were given a room that needed a hard key but not told until after we went to room and had to make a trip back downstairs. 2. Omelet chef had no idea what he was doing, breakfast was terrible. 3. We ordered a salad in the restaurant and after 2 long waits they brought the wrong salad both times and we left hungry. 4. Waited almost 1/2 hour to get our things back from bellman when we wanted to leave, no one could find him. Very poor service all around considering over $650.00 per night!.

The location is wonderful. They have a beautiful beach and one can walk to many restaurants and shops. The extremely late check-in and check-out was off-putting for the price of the hotel. Also the ice machine on our floor was broken, as was the one on the mezzanine. We had to go down to the bar to get ice.