Renovations were an inconvenience. They also put me in 2 bed room when I booked a king sized bed room!

The customer service definitely could have been better. Was told because I booked by third party and not through the actual site that my reservation for a king bed could not be honored. I requested a pack n play for the room for my baby. The pack n play was in the room but did not have did not have the mattress, leaving it useless to us. When I asked the front desk staff, she called the manager who told us this is the way they come. I can assure you they do not come this way. You can’t put the baby in a pack n play without the mattress. See attached pictures. You can see the bottom of it, which has a hard metal piece you can lift to store it. This was a very simple accommodation I requested and they were not able to help. Probably won’t return.

The staff was amazing very friendly and kind.

breakfast choice was not the best i hoped for. The front desk was friendly and eager to help, although i did not get the connected rooms i asked for.

Toilet didn't work properly. Bathroom is poorly constructed. Door right on top of the toilet. Can't see a fat person fitting in there. For the money they charge there is no microwave. Even Super 8 has a microwave at half the price of Hyatt.

The hote and staff were excellent except for the dining area/bar. It was under construction and the bar area doesnt seem like it's going to look anything like the pictures online.

This property was exceptionally clean. Staff were friendly, courteous and made you feel welcome. Complimentary breakfast was very good. Definitely will stay there again and recommend to others.

Hotel experience was very nice. The staff was very rude and unprofessional.

The staff was nice. My first room had a leaking ceiling in the bathroom. Switched to another where i found a lively palmetto bug next to the bed as i was leaving.

Was great for our family!

everything

Overall good experience. Pleasant staff. Spacious rooms. Comfy beds. Good breakfast options. Hotel lobby under renovations. Rooms are outdated, But clean.

Was not aware that the hotel was under construction. It was not loud, it was just visibly under construction. Our room was outdated. Also, parking is free, but Expedia asks if you want to pay and I did. Now I can’t prove that I did because the rate is not broken out in my receipt.

I understand the hotel is being renovated, that’s fine but it looked like they just messed things up and walked away from the job. We were there for 5 days and I never saw anyone doing any work. Never once did anyone come clean our room. We had to ask for towels a few times and take the trash out ourselves. When we pulled out the sofa bed, the old dirty sheets were still on the bed. Upon arrival to our room, there were still dirty towels in the room as well. The breakfast wasn’t the best either. If you are looking to stay here and relying on having breakfast, don’t. They have a hard time keeping up with what people use and they have a very poor selection. Lastly, when we checked in the customer service was lacking. Nothing was explained to us as far as breakfast times. They gave me a bag with a water bottle and two red tickets, I still have the tickets but have no clue what they are for!

Everything smells really nicely upon walking in. It was nice to feel the warmth after being in the cold. I was impressed how the attendant called us in the room to see if everything worked okay. The staff’s friendliness is what adds to the overall experience. The room is very nice and clean.

This hotel need a lot of improvement. It’s a dilapidated building

Everything from the staffing team to the amenities was fantastic!

Super recommend

Lovely hotel, room was great. Staff were very polite. Breakfast was delicious

Very nice and lovely place, my partner and I enjoyed our room very clean and the staff was so very friendly and nice will stay again and recommend to a friend !

My experience at this hotel was decent at first. They are doing renovations so of course the lobby wasn’t great. However, the morning we left I had to call the police because my license plate was stolen from my car. I called the front desk and they said there were no cameras facing the parking lot only the entrance. Please beware!!

Stay was fine, staff friendly. Breakfast could have been better.

Property is being renovated. Bed was very comfortable. No major complaints. Easy access to highway.

The place is under renovation and I was not informed when I booked the room.

Property is undergoing extensive renovations. Reception was moved into the same area as morning breakfast buffet, but there were no tables or chairs. We had to take food back to our room and hope that buttons in the elevator worked. Stuff tried their best to accommodate the guests, which was difficult under the circumstances.

Very out dated and dirty smelling

Shannon was very sweet. We enjoyed our stay and would stay here again

I enjoyed everything about my first stay.

The beds were absolutely uncomfortable. A few of us stayed there for our friends, daughters wedding. The one room the bed had stains on it that you could see right through the sheets. They had a mattress cover on it that was too small to even cover it. The couch was stained as well. The floors were not vacuumed and they were stained. They moved me to another room and that was just as bad, I went to use one of the wash cloths and it had somebody’s facial hair or another type of hair in it. To think I almost used it on my face. I did not enjoy my stay there, nor did I sleep well at all. The breakfast was cold every morning and there were no microwaves to heat anything up in. You had to have the staff heated up in the one behind the bar. I tried to speak with the manager several times, and the front desk person gave me the runaround and kept telling me they weren’t in. I have attached photos. You will need to zoom in on some of them to see what I mean. They say they are under renovations, and kept apologizing. However, for what I was saw, there was no excuse. Our friends who also stayed ended up sick and believed it was due to mold in their room. As soon as they were moved, they started feeling much better.

Pet area-excellent, room-excellent, staff-excellent breakfast-super excellent The only thing that may have helpful would have been a first floor room due to dog not too fond of elevators. I did not request first floor. Will definitely stay there again when in the area.

Very nice, very cozy and clean

Everything was ok, it was clean and breakfast was ok as well. Toilet needs to be fixed though or changed in room 220.