Truly a great stay. The staff were very warm and welcoming, the hotel and room was very clean! I highly recommend!

Service from everyone was excellent

Remodeled areas were very nice. Breakfast was very good. The only issue I have is the hold on the credit card. It should be removed after the room is cleaned and inspected. Not 2 1/2 days later.

Breakfast was great, staff hospitality awesome, and quiet. Pool under construction. Definitely will be next stay in Brookpark.

Property under construction redoing the rooms housekeeping needs to get a little lesson on how to mop a floor never see anyone mop a floor didn't ring them up out really well the floor was soaked and wet and the staff just let it dry on his own which takes at least 30 minutes if she rang at the mop properly go back over it it shouldn't take that long to dry. Yes the wet sign was out but that was unnecessary water on the floor

My son reserved this room weeks ahead since he would need something close to the airport after attending football game . He was told he could pay at check in but they charged his cc the day before. Upon checking in he was required to give a $200 deposit. This fee along with processing room fee prior to check in as promised doesn’t seem totally honest. This happened at a Holiday Inn in Florida last summer and we were told it’s because we booked through Expedia and not directly with Holiday Inn. I have been a Holiday Inn customer for over 20 yrs and this will be our final stay with this company.

Clean room friendly staff. Under construction and hard to get bags in through side door. Pool was not available due to construction.

The breakfast in the morning had so many choices. The room was clean. The staff was super friendly.

Average, entry under construction

Clean and new

The property is under construction and parking was difficult to find.

The place is decent but under construction and the neighbors are very noisy at night

Need refund. No parking. Had to scramble and pay more for hotel with parking

This was not a bad hotel by any means but a little inconvenient for a few reasons. For starters the front is closed for remodeling or repairs and you have to use a side door to get in. Next the walls seemed thinner than your typical Holiday Inn Express, as I could hear a lot of hallway commotion and vehicles outside form the second floor. Lastly, breakfast was not great because the pancake machine was down, the drink machine was not working (so no water or juice), the cinnamon rolls were not set out early enough to be warmed and the staff was having an argument over staffing issues in a side room loud enough for me to hear. I went to breakfast around 6:20 so I assumed that would have been plenty of time to get machines turned on. However, the omelets were good and the bacon although greasy was really good. The bed was very comfortable, TV worked, shower was hot and refreshing and the toilet had a strong flush. Full size toiletries were available and plenty of towels. I would give this hotel another shot.

I really liked that this property was very convenient to all the major highways to make getting around easy. The rooms have been renovated and were very nice. I liked the option of the soft/firm pillows! The breakfast buffet was very nice.

new remodel. nice!!

The Hotel is very tidy, breakfast was good, but i really didn't like waking up to seeing something that looked like a camera located near the ceiling close to the refrigerator. I took a picture of this and needless to say didn't dress in the same room with the object. I hated that I put on pajamas the night before in front of this object. Room 108, I had rather not have my name mentioned because this hotel has my personal information. SAD, i won't stay there again. Thank you, Glenda

Great stay

A really nice hotel! Black out curtains, nice breakfast, clean & newly renovated!

nice staff

They did a nice job on the remodel

Rishi was incredibly warm and welcoming! Definitely made our arrival after a long journey brighter. He was very helpful and informative.

Quick & easy check in. Friendly & helpful staff. Breakfast had nice selection with clean dining area. Loved the 24 hr coffee & tea area in the lobby. Room & bathroom were spacious & very clean. Had a great night’s rest. Overall an excellent experience.

The young lady who took my phone call the evening before was excellent . I believe her name was Gorgana or something close to that and the person who checked me in was very polite.

We enjoyed our stay at Holiday Inn Express. Staff were friendly, breakfast was amazing and the room was clean and comfortable. I was a little disappointed the pool area was being renovated, but everything was great.

Sandy at the front desk was AMAZING! Fast and convenient check-in. She gave a fantastic restaurant recommendation of Rivals a short distance away. The hotel has undergone some renovations and is in the process of improvement. Pool was closed for this. The breakfast on the way out was great. Very good food and friendly staff. Would def recommend for a quick airport stay. Keep hiring people like Sandy and this place will be the gem of the airport hotels.

Hotel appeared to be recently renovated which was nice. Clean spacious room. Breakfast was better than most though some tables took time to be cleaned. Great choice for near the airport.

We just needed to stay the night by Boston Airport for an early flight in the morning. The room was clean and perfect for a 1 night stay. The Greek restaurant next door was amazing! The hotel had smokers standing outside which I hate walking through and the couches were stained in the lobby but the hotel staff were pleasant and my room was great! Worked well for the one night.

Booked on Expedia due to flight cancellation. Credit card for incidentals did not work. Offered them cash to hold. Refused. It was a 4 hour stay as I was booked out early am.

You’d think a hotel like Holiday Inn would have soundproofing down, but I could hear my neighbors snoring, gargling, farting and talking on the phone. They were not loud, you could just hear everything in this ‘newly renovated” hotel. Staff were great though and room was clean.

Front desk personnel was extremely friendly and helpful

We stayed in room #206, and the water from the toilet was running all night. It was very hard to sleep.