Clean, adequate size room. Good value. No complaints.

I stayed at this hotel the last time I took a cruise out of Galveston which was back in 2020. This hotel didn't have an outdated feel back then, but it does now. It really needs new carpet, updates to the elevator and rooms. There was no parking so the lovely lady at the front desk told me to park by the door. The staff was nice and friendly. Food was typical Best Western food.

The hotel had good reviews online. We knew we’d arrive before the 4:00 check in, so I asked if we could check in early. They said that should be fine. They ended up getting us in early, but said they had to clean the cover for the air conditioner. ?? When we arrived in the room, the air conditioner unit area smelled like pee. Did someone prior pee in the air conditioning unit? Perhaps that’s why they cleaned it? Also, the room smelled heavily of febreeze or other chemicals, so it seemed like they were trying to cover odors. The carpet was bunched up and the floor beneath felt squishy, like the subfloor wasn’t good. The tile near the bathroom kind of sunk in while walking across it. The coffee pot and pods were stored in the restroom instead of in the main room. There were no available parking spots, so we had to find a space near a curb that wasn’t in a red tow away zone. The staff and guests were literally the only good things about the stay. I won’t stay here ever again..

Near restaurants and attractions. Bed is very comfortable. Room is clean

Thanks for the prompt and efficient service.

Just stayed one night. But great place. Very nice staff

The staff was friendly and informative to questions we had. I would go back again.

We were staying the night before a cruise with friends. It was inviting and clean. The attendant was amazing given she was all alone while registering several parties at one time. It was close to the cruise terminal and restaurants. We watched the Chiefs football game in the main lobby without any complaints from the attendant on duty. She was great.

Older hotel but owner very nice and professional and very clean. Extremely close to cruise ship area. Nice view of beachfront.

Easy check in

No restaurant in walking distance

The building is older, but clean.I would stay again

very comfortable bed and very clean room and lobby area. there is some wear and tear that you might expect from a property located in a salt air environment, nothing that affected my comfort at all.

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The beds and pillows were very comfortable and the breakfast bar was better than most.

Front desk agent Renee was awesome

The staff was fantastic but the hotel itself was below average. It had a slightly rundown feel and the location was not close to the beach. Adequate, decent breakfast.

We had a great view of the beach, although it was pretty far away. The staff was very nice. Breakfast was average hotel breakfast. Waffles, eggs and sasuage along with all the pastries. I dont feel that the room was worth what we paid for it. Carpets were really dirty all thoughout the hotel. Some places had a mildew smell, probably from the carpets. Wouldnt stay again.

Hotel was great for a quick night before our cruise!

It was clean and comfortable.

This is our overnight stay for our cruise. It is affordable, clean, and smells of fresh paint. As far as eco, they have one-time use of shampoo, conditioner, and lotion. I saw nothing else, but that doesn't mean they don't practice it. Coffee and hot water are served all day. Good breakfast, wish there was yogurt and granola, but everything was hot, even with us not getting down until 8 am.

Room did not have what I would consider an ocean view. Housekeeping continuously knocked early. Hotel a little outdated, elevator rickety.

Clean and pleasant

Good for price.

I don’t understand the tiny square pillows on a giant king size bed. The bed was also uncomfortable (I recognize that it’s up to experience, but that was mine). The room was old and worn. The faucet was about ready to leave the counter.

This is an older property. The beds are hard and uncomfortable. I use Hotels.com for many business trips. The ratings are usually right on point, but I'm not sure how this hotel has an 8.8 rating.

My real concern is how dark the bathroom is and that there was not hot water for showers.

Was kinda far out

The lady at the front desk was the best part of our stay. She was so nice. The breakfast was your typical hotel breakfast. The room was terrible. There were big hard lumps all over the floor, underneath the carpet. We were so confused about what they were. It was weird to walk on it, and of course it looked terrible. The floor was pretty dirty, but everything else in the room looked decent. The beds were firm and uncomfortable. We expected way more for the price that we paid. It was one of the worst hotels I've ever stayed at, but one of the most expensive. We definitely won't be back.

Pleasantly surprised. First time at a Best Western Plus and will come back.

We stayed at Best Western for one night before a cruise. It was an average hotel that overall met expectations for what we needed. Everything was clean enough and breakfast was ready on time.

We were surprisingly upgraded to a suite for free, very nice room perfect for a anniversary trip. We loved it!! We were also able to leave our vehicle there for free while we took our cruise.