At the night we checked in, we found some of unexpected issues for the room facilities, the toilet didn't has the water come out, we could not use it and also there was no water for the shower, we tried to contact the front desk, but the guy who worked there told us they were not able to fix that, so he gave us another room key to walk in there taking the shower ects, but it cause a lot of inconvenience to us, we checked in at the midnight, we’re tired and we need to spend more time for the issue. We are Not satisfied with the place where we stayed, the hotel is supposed to check their facilities and make sure they are all in good condition.

Clean room, breakfast ample. Drain was clogged in tub shower. Did report to desk.

The hotel was clean with a friendly staff. The location was close to the Bear Mountain Inn. The hotel has signs posted that they are planning a future renovation, which it can use. However it was a nice place to stay and would not hesitate to go back.

Clean. Comfortable beds. Pool for the kids. Pretty decent breakfast. Would recommend.

The adjacent room had very loud people in it all night It was terrible to be woken up so often

The lady at desk, was very kind and friendly. Even called our room, when we left our book at the pool. Also came up to our room to try and figure out whu heater was not working . Offered us another room also. We decided to stay i the room but appreciated her offer.

pool claimed to be heated and it was not as nobody swam because of it while we were there. Sauna also was out of order. Our bathroom tub did not want to drain....shower did not work and soap and shampoo dispensers also did not work

Staff was amazing. Location was great. Rooms were clean and comfortable and breakfast was a nice bonus. we will stay again.

Still think the price is too much

good location

Nice place!

The room was clean and spacious, and the service was excellent. But I have to give 4 stars for the old carpet and AC/heat unit smells. Just FYI, there is a BBQ restaurant (the only restaurant next to the Hotel) closed at 7pm.

Don’t stay and look for some place else.

Standard room with king bed was comfortable. Room was very dark with poor lighting. Shower did not drain properly so that was annoying. We were only there for one night so did not report to desk because we had to leave early in the morning. Overall, the room was clean and for one night it was fine

Really good location.

It was a good stay for a older hotel

the room was spacious

Rooms are spacious. Kept clean. Pool is nice . Bathroom in the hotel room needs a fan.

Very clean property. Recommended

Check-in was pretty easy and straightforward. Front desk was friendly and responsive. However the condition of the room was not all that great. Immediately upon entering, there is a thick musky odor (like when laundry is left in the washer for too long). The air remained thick, despite turning on the air conditioner to get some circulation going on in the room. That did not work. There were cracks on the bathroom walls, and one of the soap dispensers (that were affixed to the shower walls) was broken. As we were preparing to check out the following morning, we discovered an odor eliminator container tucked away in the corner of the room - possibly to mask the odors in the room. Thankfully, the bed linens and towels were clean. No complaints there!

We stayed here for an annual shopping trip to Woodbury commons. We carefully looked at the reviews and property before booking and decided per the pictures and reviews it looked nice enough for a 2 day stay. We were wrong. I understand the property is under construction, so no fault there. However, hotel in general very outdated and had this stale, strong, unpleasant smell throughout- cat urine is what it reminded me off. Our door was dripping with this oil substance. Our room- dark, dingy and dirty. Stains on the curtains and carpets. Stray hair in the sink and counters. Microwave had not been cleaned. Light fixtures had pieces broken off so you could not use the on and off switch. Our phone did not even work. While using the in room hairdryer it started to make a strange sound then started shooting flames and caught on fire. My hair was almost burnt to a crisp. The smoke filled the room and it is concerning that the smoke detectors did not even go off? When I told the front desk staff, he laughed, and said “I guess You have a dragon flame throwing hair dryer”. No sense of urgency to replace or care and did not even ask if anyone got hurt. No compensation. I never write reviews and contemplated doing so but this stay was so bad. We will not be back and it’s too bad as it is close to the outlets. We will gladly drive out of our way and pay more next time. I caution anyone to stay here.

The staff made the stay amazing. They were so nice and helpful. The room was fine - older but well kept.

I feel comfortable and peaceful. Thank you for your service.

Dirty and dilapidated, way too expensive for this dump

The manager went out of his way to help me on Saturday. My main problem is that the toilet flushes loudly and forcefully spraying water? Urine? Excrement? up into your face. And the handwash was very inaccesable on the wall far from the sink.

Breakfast was edible but not up to usual HI standards. Ice machine didn’t work.

Good stay

Granted there was a storm a day before but the hotel seemed content on that excuse to have no hot water, water was not safe even for brushing your teeth, road closure’s everywhere and reception was not great.

This property needs updating in every way. My room smelled, and you could tell room service attempted to mask the smell, which made it worse. We had the room reserved for three nights but only stayed one evening due to the flooding in the area, which cut the water to the building.

Attentive and responsive staff. Attended my request

Bed was not made properly. The toilet flushed like a bomb going off. The stay did fulfill our needs for two nights.

Clean and convenient