Excellent service, delicious dinner, dated rooms with blah decor, good pillows though, lovely pools and gardens, beautiful ocean view, BUT terrible breakfast and lunch!

Nice property. Many pools. great service. Buffet food was bad. Other restaurants excellent food.

Excellent service. Beautiful grounds.

Exquisite food, amazing view, wonderful staff

Excellent property to stay in.

Beautiful property with all the right accommodations

The staff are the best! Carlos, Ximena and Julian really stood out for our family! Also the property is so beautiful and meticulously cared for by all!

My husband and I had a wonderful 5 day stay. It was perfect in every way. We will definitely be coming back. A true vacation!

This place is amazing. Staff is super nice and carrying

Ive stayed at a lot of all inclusive resortsand this one was by far a favorite. The food was top notch with ample options. Staff were so kind and quick. The resort is incredibly clean. Great pools, beach, and views. 10/10

Amazing hotel, staff super friendly, amazing food!!!

Fantastic property Wonderful views Great food Amazing staff

We had an amazing sty at this resort. All the staff go above and beyond to make sure that you are well cared for. The restaurant choices and food is 5 star and we will definitely be returning

A really great facility with extremely professional staff and a really incredible attitude towards the people staying there. A place to revisit for sure.

As usual this property was AWESOME! it is a bit pricey but they do go the extra mile! We were able to check out at 2 pm even on a short notice to hotel. We will DEFINITELY be back soon!

I loved everything about this property except.....I felt it was VERY VERY overpriced for what you got. We have stayed in some nice resorts and this one was nice but not worth the money they were asking. It is more of a $500 a night stay. Loved everything about it. I just wish I would of been able to see a review that said that it was overpriced. This price is more for a Four Seasons experience.

Lots of space around pool and on beach. Great food at the buffet and dinner restaurants. Helpful and gracious staff.

We enjoyed our will definitely be coming back.

Este lugar fue espectacular el servicio nos encantó la comida en el buffet muy buena

Excellent resort

Best all inclusive I’ve ever stayed at! Truly a 5 star experience from everything to the food to the service. 24 hour concierge is assigned to you upon arrival for any of your needs during your stay. The food was AMAZING, every dish we had was even better than the last. The room was beautiful with an amazing view and you can tell they paid attention to every detail. I will never stay at any other resort during my stays in puerto Vallarta!

Excellent service all around.

The customer service at Gran Velas is the best I have ever experienced anywhere, including top rated cruises and top hotels in the US. You cannot compare. The entire staff is outstanding. I cannot recommend it enough.

Without a doubt the best resort we have ever stayed in. The staff is incredibly friendly and professional and eager to make your stay an amazing experience. Can't wait to go back!

This property was amazing for my family and I! We brought kids with us, and they really cater to families. The pool never felt crowded, the beach was easy to access, and the all-inclusive aspect was so easy. All of the dining options were great! The service at every level was firing on all cylinders. Carlos with the beach activities was great, Israel and Gilberto with the pool-side service was amazing, and our concierge, Mario, was also amazing! There were many others I have left out as well, but we did not have a single negative experience. Would highly recommend this resort!

Great property but WAY TOO many kids! Very loud! Did not feel relaxed as the previous visits and such a shame!!!

All inclusive actually means everything is included (even 24/7 room service), so we were extremely happy with everything. The kids and teen clubs/activities were amazing to provide my wife and I some alone time while the kids enjoyed time with new friends. The area is extremely safe, and there are running lanes on the street for those who want to go for a morning run before starting their day at the pool side or beach. The waves are awesome for anyone who surfs/boogie boards. The concierge service was incredible and personally ensured we were set for all dinner reservations and events. The gym had everything you need with plenty of machines and free weights! Definitely check out Frida's restaurant and partake in the guacamole with the traditional Mexican proteins :-)

We went as a family to this resort this July (2022). This was rated 5 star !!! Our experience was definitely not 5 star. Let me explain with few pointers 1. Food was very bad quality and taste. The juices are all fake. If you ask for mango juice, you will get an audit rated version with Orange Juice. The orange juice is diluted with water. No good food options available except the 2 beach side place, which does NOT have any quality food 2. We got locked out of our suite like 4 times due to battery issues with the lock and have to wait like 20 to 30 mins for the staff to come and change the batteries and the same thing happen the next day…so annoying. 3. The TV service is very spotty and does not work. Most of the time many channels will just give audio with some wallpaper 4. The staffs at the beach are very rare to see and very poor service. You can hardly find staffs serving in the cabanas and beaches. You got to go in and find someone and if we go, they ask us to put the shoes to enter the beach restaurant. Crazy staffs. Also if you order 4 things, you will get two Please save yourself and book some other place. We will never go here ever…

Food tasted horrible, restaurant needs to change their policy. I walked in with hermes sandals with nice shirt and jeans and staff didn't allow us to dine, because my toes were open. They should realize it’s vacation tropical place, I wasn’t going to wear shoes in a very hot environment. Very sexist to allow females and not males. Also place dies down around 8pm and there isn’t anything to do. Everything closes around 10

I was not expecting that a 5 star resort will have water outages and internet issues, honestly the staff are super nice and customer service is amazing, but that resort needs major upgrades! The coffee machine inside the room was also out of service… I was not satisfied!

Hotel Staff and restaurant staff were excellent and very helpful! Food was great and delicious! We will be back and thank you!

Great resort with all the amenities you want all in great shape. The staff are awesome and very helpful. The management team is doing their best to attend to your needs. And finally awesome food in all the restaurants we tried.