It was okay I got over charged on the 1st day when I payed for my room which left me short of money for my weekend, they were very apologetic and did a refund but I didn’t get that until the Tuesday, we were on family get together for my uncle’s 75th Birthday, some had travelled from Ireland they only kept the bar open later on the last night which was a bit disappointing and lost the lodge money as the rounds were between £60-£70, it was clean and warm.

Always reliable rooms and sevice

Great location for me. Room was very nice and had all the utilities you would expect. Staff always very helpful

Great spot to have a hotel view was excellent brilliant location needs updating tho

Our pillows smelt of someone’s greasy head, so hadn’t been washed from previous people, bathroom tap constantly trickling and tap turns around , and toilet didn’t flush properly, breakfast was ok but overpriced for a small plate, and it was so quiet when eating some gentle background music would be nice so we couldn’t here the other people eating and their conversations, young staff were lovely, overall we won’t be back.

Very happy with our stay, all the staff we met were very friendly, helpful and welcoming. We had a very tasty breakfast. Our bedroom was very clean with comfortable beds in our family room

Well located for the area we were visiting, free parking on site and nearby. good rate via Expedia. We were given a room at the top of the building with a lovely river view which was a bonus. Room was basic but clean and functional. Good shower pressure but hard to adjust temperature as the control was really stiff. Breakfast was really nice. Full English was hot and well cooked. Overall it was decent value For the price we paid.

The staff were superb and very friendly. The room was not clean clean. It was not noise proof. Hardly got ant sleep due to a very noisy couple in the next room

Lovely receptionist very friendly. Decor is very dated, windows didn’t open in the room. Shower curtain was half way in the bath so liked to stick to you. I think the owners should stay in all rooms and then they can see for themselves.

I had a budget travellers room but something for everyone. Wonderful Thameside location. Cheerful helpful staff

Lovely location. Property a little tired with decoration and furniture quite dated. This reflected in the price that we paid though. Breakfast was really good and good quality produce used in cooked breakfast we had. Would stay again and recommend to others.

Great for the money. Good location. Clean room but no remote for TV (not a big deal) taps soooooo slow! Bed bit soft and worn. Very shabby furniture and fittings BUT saying all that it was warm and comfortable and full filled our needs. Just giving an honest review.

I have seen some of the other reviews. Yes this is an older property and some parts are a tired but it is clean, comfortable and at the price with breakfast, free parking good WiFi it is very good value for money. I would stay here again and all the staff were friendly.

Pleasantly located hotel on a quiet backwater of the Thames with convenient parking. Bar and restaurant serving dinner with good selection of meals and full cooked breakfast. Functional room with all necessary amenities. The floors were a bit creaky with a little noise from other rooms but not a big issue and very comfortable bed.

Lovely staff nice meal beer expensive room a bit grubby

Very comfortable bed. Very friendly staff. Would stay again

The location is beautiful and my room was large and well appointed but the building needs an upgrade from old fashioned decoration and some lack of maintenance. Staff were pleasant

I enjoyed the garden grounds and walkable area on the way to the shops. Beautiful boat launch behind the Inn with plenty of benches. Food was excellent. Very close to airports. I will return and recommend. Lots of history.

Very Quaint! Friendly staff

The hotel is very welcoming and the staff are lovely. However, it does need some maintenance. We were in the annexe part and the door was hard to close. One day when we returned we found our door open as the cleaner had obviously not closed it properly.

Standard facilities, but the rooms are a bit tired with much wear and tear. Shower was warm enough but not hot at any point.

The bathroom is a mine field, slipped a few times in the bath taking a shower, on stepping out of the shower stepping onto a mat there was no anti slip tiles also slipped very dangerous ( perhaps a risk assessment should be done ) The toilet had not been cleaned properly underneath the seat was as a disgrace... No plug sockets either side of the bed for chargjng my phone the only double socket available was by the dressing table. One of which was covered by the dresser.. Also the bed kept moving as i sat or leaned against it ....and not very comfortable...left with back ache.. I waited 25 min for dinner and when it came the skin on fries were burnt to a crisp..the food was unappetising and tasted bland.... There was no etiquette or customer service , i was not asked did i enjoy the meal to which i would of told them about the chips however it was very clear to see they were burnt as i had left them on the plate.....it was just taken away . I thought prices were far to expensive ive stayed in many a hotel and these are quite steep .... On arrival the guy on reception was on the phone and doing stuff on the computer i waited a few minutes while he was sorting things out which i undestand what needs to be done however there was no apology.. I needed reception a few times no one was available i had to call for attention.....parking is a nigmare .....

Tired looking hotel, food microwaved and not enjoyable, bar limited. Room ok but lukewarm shower. Will not use again,.

Needs a good revamp

Really wasn’t sure what to expect after reading previous reviews. Pleasantly surprised! We used this hotel as a base as we were attending a 2 day festival. The rooms we had were spacious and clean. The beds were very comfortable. Bathrooms clean too. We had breakfast once and it was good value at £12. The usual. Cereals, yoghurt, juices, toast, continental or cooked. We basically only slept here, as we were out a majority of the day. Polite, pleasant staff. Excellent location and close proximity for where we wanted to attend. One thing I do agree on with other reviewers is that the hotel needs some simple cosmetic repairs. Carpets, cracks filled in decorating and just generally brightening up a bit.

The staff are very friendly and are pleasant to talk to. The food is ok, chips were definitely the highlight of the meal because they were homemade and the burger looked like it was made by an actual restaurant and not a fast food one. The taste of the burger and rest of the food lacked seasoning and the salad wasn’t washed properly. The hotel itself wasn’t as clean as we’d hoped, cutlery had limescale and structure of the hotel itself was slightly falling apart (floorboards, walls etc). Chairs were comfy to sit on and atmosphere in general was nice. Room was clean and well equipped but the mattress was too firm for our liking. The doors also slam if you open and let go so be weary of that. Bathroom functioned as bathroom (sounds crazy I know but there hotels with awful toilets that don’t flush or showers/sinks that don’t function correctly) hot water from shower took a little while to get hot but overall good. Noise from planes going by due to airport being nearby - Not a fault on their part, just information for anyone who stays. Walls slightly thin and you can hear people walking above you on squeaky floorboards but surprisingly still quieter than you’d expect. Overall, if the price was a little bit lower or if they renovated the place a bit to make it look less rundown, this definitely has the potential to be a high 3*/low 4*.

Didn't expect the Ritz as it was literally somewhere to lay our heads for the night before an early start the next day. What I didn't expect though was something out of Arachnophobia! The rooms we had were all in a building not adjoining the hotel. Upon waling up the steps and outside corridor to rooms, they were literally about 20 large spiders in their webs placed all the way along the corridor. It was actually quite funny watching a pair of 14 year olds run the gauntlet. Most of these webs are now gone though as I had to go out with a coat hanger to get rid of them otherwise I'd have never got the girls back out the room. It's a shame someone from their cleaning staff couldn't be bothered to do this. Judging by the size of the spiders and amount of webs, they must have been there for God knows how long. One room was clean enough, the other had bits of mould growing in places and also came with a free pair of shoes under the bed. Cooked breakfast was served quickly but wasn't the most enjoyable. I'd say a 5/10. The continental breakfast was very, very basic. The girls ended up just having toast

Terrible. My daughters room was stinking dirty and my room was not much better door looked as if it had been kiked in windors would lock .didnt feal safe at all checked straight back ot and had a refund

Lovely little hotel although very run down needs a complete makeover Lovely surroundings Young guy on reception and on breakfast duty was very professional and a credit to the hotel Good value for money and the breakfast was delicious

The room was filthy and needed deep cleaning, repainting, and repairs and replacement of most items. Couple arguing all night so no sleep. No staff to contact at night. Food was great if you like a lot of salt.

On the whole, it is what I paid for. Disappointing that other pubs (owned by same group) had closed not offering convenient alternate dining. Strange that it was not possible for staff to change barrels. Once updated, I’m sure it will return to a higher rated property. Some staff more helpful than others. Would like to have had a plug for the sink in order to block mould smell from pipes.

Very dated hotel, dirty, staff acts like they don’t care. Stayed 6 nights and not a single time anyone cleaned the room. Shame as it’s such a good location, golden mine.