Definitely need more to do late night but other than that good!

Loved the size and layout and fact didn't feel crowded. I didn't like that the lift was out on the 11th and no sign was put up to say use another lift. Had to walk up 4 flight of stairs with elderly relatives. Also tv was out the entire stay and all though I told the desk no one came to look af it.

Everything was fantastic!

Had a great time. Overall everything was great. Would highly recommend this Resort.

The staff was courteous and respectful. The environment was very clean. The entertainment was superb. I would highly recommend the RUI.

Good food, comfy beds. Nice accommodations

Riu is nice for a quick getaway. The staff moves like a unit & loves each other like family. They’re beyond helpful Entertainment was good, drinks were amazing, restaurants were good and buffets were decent. Overall I enjoyed my stay

The food was really bad. Expedia service system was even worse. You guys failed to provide transportation even though it was included as the free amenities provided to us. This resort is also very boring. If you’re a young adult and want to party, stay elsewhere.

Hard time finding the shows and participate in online games

Took my daughter for her 21 birthday we had a ball there customer service was wonderful we will visit again

Dont believe the negative reviews. I almost didnt book because of them and so glad i ignored them. One of the best riu’s i have stayed at. Friendliest hardworking people. Clean rooms. A huge array of food between buffet and specialty restaurants. There is a jerk chicken hut 12-5pm by the pool. The entertainment team are the best! Whether its day or night, kids or adults, there is always something to do. The beach is clean, the workers do their best in morning to clean the seaweed. The water is clear. Vendors are not around to annoy you as they are not allowed on the premises. I was a solo traveler, felt very safe and met so many people from around the world I ended up hanging out with. Def book. U will regret it!

Good value, but a very loud resort. A lot of partying and drinking. The staff had too put up with a lot.

The room spacious clean My room had damp patches wet patches on wall the room needs a refirb

Everything was good. Didn’t have my room cleaned for about 2-3 days. Place is really far from the airport so when you leave the resort, the taxi prices are insanely high. Biggest downfall was no shuttle service to airport provided by resort.

Nice property

Great customer service. Michael Jackson show was spectacular. My ocean view room wasn’t the best location wise.

Location

Omg staff was amazing they cleaned the room daily with bleach....food was good at the buffet the steak house not so much. Property is anazing clean the beach the waterpark...only minor thing i did not like i asked for a coconut but the guy told me they sell it....however i seen he gave it to a few other people but besides that great place

The staff was hit and miss, some of the staff were very helpful and kind while others were borderline rude and unhelpful

Traveled with family. The property is beautiful. They keep it very clean. The employees were friendly and helpful. We came across a couple of small annoyances, but nothing that couldn't be rectified. The electrical outlet, for the coffee pot didn't work, so we had to move the coffee pot. The safe gave us a problem every time we tried to open it. We had to call and have it opened one morning because it totally locked up on us. However, the hotel was extremely quick to send someone up to unlock it. Be aware the mini bar staff doesn't start work until 8:00 am and is not available after a certain time. Twice, we tried to get more coffee, sugar and creamers but were told the mini bar staff wasn't available. We had to walk to the front desk to get the supplies.

Sadly we got rained out about half the trip but it was still a great time! Resort is nice even though the rooms a little dated. Not like we are in the room enough to care. Snorkeling was great in front of the resort and next door. Went way out to the second level of reefs next door and it was amazing. Food was repetitive at the buffet but good. Typically the RIU’s we’ve stayed at vary the food just a little each night. This one was the exact same, no themes or anything. Staff are all great.

Beachfront, dining hours, entertainment

I believe there must be an independent qualify control superviser, the food seems commercially seasoned. The staff on maintenance, electrical, plumbing where professional and serviced promptly. But some of the conditions of public spaces seem abandoned. The elevator had graffiti on the wall, missing hand rails, and screws were exposed. Sand on many walking spaces in hallways and bathrooms.floors in bathrooms reaked of urine. In my room ,shower head was broken,leaking water through shower stall, toilet leaked sewage water, screen door in balacony was broken, glass top was missing, vent in bathroom did not work.cracks in ceiling. These are the conditions not worthy of the Name Riu. Why werent these situation taken care of before occupations. I was surprised by these failures. The cleaning staff did the best they could to provide some comfort, but putting towels around the floor does not resolve the issue. It looks like management has dropped the ball and I hope chages will be done to revive this Riu, very disapointed!!

It was an enjoyable stay.

Well maintained resort with very friendly staff

The food was horrific and let’s not forget the roaches in my room. The service was awful, no one ever smiles at this resort. The only good thing about this resort was the beach. We will never go again. I’ll be going back to Palace or Excellence next Caribbean trip. Do yourself a favor and stay away from Riu.

The property is clean, safe and has a very nice beach. The beach is walkable and the ocean is clean. The staff is friendly and helpful. You have options for off property trips.

The food was mediocre but otherwise our stay was great.

The transportation took 4 hours from the Airport to the hotel, then on return, there was no return transportation for all 7 of us. The transportation system needs fixing

The only thing I didn't like was there's nothing to do after like 10 or 11pm. On vacation we like to have food options and clubs or pool after kids go to bed. It makes me only want to stay at adult only or secrets resorts. The staff was the best part! The food was great. Oh yeah the drinks choices were slim. I had no alcohol drinks while on property because I didn't have many options. Americans love Hennessy to drink !!!!

i’m personally not up to standard

Stuff member are horrible very unfriendly and they make you feel like you working for them. The show five Star but they don't have room service so they cannot get five star The lying about that after 8:00 there's no food only in one bar and they only give you chips and cheese and microwave pizza all the restaurants are very poor in the food is horrible we're end up going to restaurant on the beach that not belong to the hotel and eat over there they alcohol is very cheap I wouldn't recommend this resort at all beware