A very old safe didn’t work. Lights didn’t work and they had cockroaches.

BlueBay is an older property so you can expect it to be more authentic. The staff was very kind and energetic. The restrooms need complete remodeling as the jets were very dirty and the sink area had an ant issue. Food options were good and I loved how much effort the staff put into decor each night. However, it would be nice to have all restaurants open on the weekend and have a more efficient way to reserve spots before the morning of. The beach area was nice but it was also difficult to get towels each day due to there not being a system in place to keep up with them. The drinks were good, but not strong at all. You must be VIP for premium liquor and have a guaranteed spot at the beach. Also, during our stay they were doing a promotion for a vacation package and attempted to convince us to purchase the package by down talking their very own hotel, BlueBay. They presented it as if it wasn’t a “time share” but it was definitely the same concept, which totally blind sighted us and took up an hour of our time that we simply wanted to enjoy ourselves. Overall, we made the best of it and enjoyed ourselves, but there are improvements to be made.

The staff is incredible, very nice and embracing.

I used to go to Bluebay all the time 12 years ago. Nothing has been done to enhance or update the property. I was only staying for 3 days and had 3 rooms due to poor keeping of the rooms

The staff were amazing

Oh boy where do I start? Let me say first that this was the worst experience ever. Food was absolutely terrible, extremely limited choices and totally tasteless and unappetizing. Don’t think that a la carte restaurants are better so be prepared to be constantly frustrated with the food. Then the drinks! What’s included it’s only the Dominican alcohol, beer and wine. We tried numerous mixed drinks and we never really felt alcohol in any of them. The beer and wine, you get it in a little plastic glass, and is as strong as water. Same with coffee, light to the point where you wonder if it’s coffee or just colored water. The whole resort is a health hazard. We slip, trip and fall quite few times. The worst was when we were walking thru an area which was freshly painted (with red paint and no warning) so I slipped and fell. Thank God I was ok however I was red from tip to toe, my dress, my legs, my slippers, my hands and arms. Their reaction :”oh sorry, you can give us the dress to wash it”. The beach chairs and towels - constant struggle to find any. We eventually got towels next day and didn’t return them till last day because we were afraid we’re going to not get any anymore. The room - not really clean, everything very old, the fridge was not working and the doors were very difficult to open. We had to keep trying the key over and over again till eventually will open but then you enter the room, close the door behind you and minutes later bam! The door it’s open, by itself

Very poor building condition compare to the pictures and rating showing. We arrive just 1/2 hour before the checking and they told me that I need to pay $30 to give my room if not we need to wait in the lobby until 3pm sharp.You need to pay for WiFi and room safe. Just after you check in, the restaurant for lunch is close. So… you are screw up already just arriving. Pool chairs ruin and broke and pool tile need to update. Room very bad conditions. I left the next day and ask for refund of the days that are not be there but they said not..not..not…. Finally when I check out they have the courage to tell me “ hope to see you soon”. Sorry for Puerto Plata. Never again

Amazing place with great staff, very friendly and helpful, supergood entertainment each evening