The Jacuzzi and the pool was closed but I was told I have $20 taking off my rate. Besides that it was great! Ryan, the attendant upfront was excellent!!!; and very professional very kind. I felt bad for her because I overheard some of the customers being rude to her, but she handled it professionally, and very humble, she was a great assistant to me and carried herself well .

Good service

Need new mattresses!

Love Hamptons. No biscuits & gravy this trip for breakfast though but still good stay. Pool was down but offered us to go to neighbor hotel so appreciate the helpful service. Thank you

Located in a good area

The breakfast was really good. Plenty of items to choose from. Friendly staff. Very clean rooms.

Enjoyed the comfort of a good sized room. A little noisy at times.

Overall our stay was acceptable but not what I would expect from a Hilton hotel. Indications were that the hotel’s management is focused on cost savings verses customer service. As example, the shower water temperature is regulated at warm+ verses the heat that I normally shower with. Room service is by request 24 hours in advance or at least by the night before. We were not made aware of this at check in. Even though it is printed on the door key holder, we did not notice it; thus, the 1st day we were without clean towels. When we left the room that morning, I requested towels from the hotel staff at the front desk and when we returned later in the day, two bath towels and one small bar of soap were provided but no hand towels and the used towels were left piled up on the bathroom floor. Thus, I had to request hand towels and the pickup of the used towels. The blow dryer in the bathroom didn’t get hot enough to dry hair in what I consider a reasonable amount of time. It took my wife “forever”, to get her hair dry after taking her morning shower. The breakfast food is excellent; however, the seating area in the dining area is limited and some of the chairs at the tables are too low for guests to comfortably sit and eat their food. Thus, we saw hotel guess moving chairs around to get ones that were at the right height. Also, the coffee area is out by the front desk which means guests have to leave the dining area to get their morning coffee and use caution because transporting

Very nice hotel. Clean, staff was friendly. Comfy bed.

It's a basic hotel room. Perhaps due to the July's 4 holiday it was somewhat expensive for what it was. There was no dresser or closet for clothes. Plastic cups rather than glass. Tiny bottles rather than bulk in the shower. Shower had mold where the tub joins the wall. The breakfast was good, though.

I was road-tripping from Los Angeles to Susanville Ca, I booked a room for my family to stay in mid way so we can rest our eyes and shower ourselves. I booked for Friday because I knew we would be coming in late Friday- early Saturday. Upon arrival, turns out they checked someone else into my room. I waited 45 mins to get accommodated. I do want to note, DESTINY was EXTREMELY HELPFUL AND FRIENDLY I REALLY APPRECIATED HER. Even though it was not her that did it, she found a solution. SO THANK YOU DESTINY!! I would have given it a higher rating but later that day I spoke with RACHEL about extending my stay and she literally yelled at me saying I could not stay another day because our room had been booked and it needed to be cleaned for the next guests arrival. She was rude. I WISH THERE WERE MORE DESTINY’s in the world.

This was a clean out of the way spot. Far enough away from town to feel quiet but not far to eating and shopping.

Easy and clean

I had to call the front desk several times due to loud occupants above me...using my cellphone because the room did not have a phone in it. I was also located above the pool and it was loud! Additionally, I had to notify the front desk about a leak coming from their ceiling...again from my cellphone. Despite taking down "sleeping" door sign, my room was not serviced 3 days in a row.

I love this hotel. I've stayed here on numerous occasions. It's quite, off the beat and path, clean and the staff are always cordial and helpful.

Breakfast was great. The maids are not communicating with hotel on room repairs. My sink wouldn’t hold water, the tub stopper was broken. Still on 24 hour notice for maid service, even with Covid being over. No cookies upon check in, night crew was basically sitting on their derrière. No recycling at this hotel, amazing in this day and age.

This property is located away from the noise of the casinos. We were in town for a family function and were looking for a property that was quiet. It is easy to access from Highway 395/580. Breakfast was warm and fresh. Thank you.

Hotel used to be nice but is getting very run down. No maintenance or replacement of worn out room fixtures, couch was stained, door handles loose, mold in the bathroom, torn shower curtain, overall aging and dingy.

Many restaurants nearby.

Nice roomy room and amenities. Close to Reno city and lots of food options nearby.

Beautiful room and location. Beds and bedding was so comfortable. Kids enjoyed the pool ( hot tub looked very dirty and unappealing) . Breakfast was amazing, lots of choices and very kid friendly ( they loved the Mimi waffle maker) Evening male guest attendant seemed bother by us and not very welcoming but female attendant very helpful welcoming and nice. Heater definitely working

We checked in rather late but the staff was very welcoming and helpful with suggestions of where to eat.

It was nice, clean, quiet and comfortable. We enjoyed our stay. The check in staff went above and beyond to set up my Hilton reward points so I really appreciated that.

They move us to another room because mine was wet and i forgot something and they put it on the trash

Very nice

Very happy with Hampton Inn. Overall happy.

The pool is very small. It’s a big downside to not have housekeeping daily. Breakfast area was not always kept fully stocked. Staff was somewhat friendly

There was a coffee bar in the lobby, the staff were pleasant and helpful, the room was clean and had great amenities.

This property is close to Mount Rose ski resort, Reno and supermarkets as well as restaurants. It is very clean, updated, and spacious. Breakfast is included and very nice. Price is very reasonable for a family of 4 unlike some casinos would charge for extra persons. Will come back again.

Great experience. It’s located away from the traffic, no casino smoke, still close to shopping.

Very quiet, immaculate and close to plenty of restaurants. Staff is exceptional!

.