The hotel was fine. Room was clean. Staff were very nice. Internet connection was spotty. We were woken up by alarm clock in next room that wasn't turned off for an hour. Don't understand the rave reviews and the higher cost compared to other hotels.

Room was beautiful, great relaxing space. Only issue was that room above us started leaking in to ours at around 11:30 pm. Staff was very responsive though.

This was a late Valentine's getaway, and overall, we had a fantastic stay. The hotel is in a great location, and we were easily able to walk to the shops in downtown Lancaster, as well as dinner at Coffin Bar. It was relatively easy to find and had ample parking. We stayed in a king loft room. It was so spacious, I'd almost describe it as cavernous, but it somehow still managed to be cozy. I was originally worried about the tub being out in the room - I thought we'd feel exposed - but the hotel did a great job of sort of blocking it off. The tv can be swiveled so you can watch while soaking, which I thought was a nice touch. The bed and pillows were very comfortable. The shower has fantastic water pressure and I really liked that they provided a special black washcloth for make-up. I can't say enough good things about the service, both in the hotel proper and at the hotel bar. I was pleasantly surprised at how robust the offerings were for continental breakfast. My only complaints are very, very small and should not hinder a decision to stay here, but since it was a much more expensive hotel than I'd normally stay in, I think they bear mention. There is only one elevator and it is very slow. The vending machines were broken during our stay and a sign said the front desk had snacks to buy and they did not. The in-room coffee was awful, the should replace with keurigs. Overall, I would definitely stay here again. We had an absolutely lovely time with great accomodations.

I like this hotel. The location is perfect and there is a parking lot . The beds are comfortable

Very nice, rooms are amazing good vibes

Huge room, King Deluxe that in other cities is hundreds more per night. A deal midweek for like 150 for two with nice Edible breafast

Better than average hotel. I was surprised that a hotel that emphasizes art actually had very little in the room. The room was quite small and one of the fixtures was broken which meant you were always coming into a dark area near the door. Free parking is good and an easy walk to town, which is what we were looking for. But, we were expecting something more unique than it turned out to be.

Excellent restaurant within the hotel and extremely accommodating staff. Third time visiting the Arts Hotel and I’ll be back.