Very dissappointed in our overall experience at this property. Staff were very unprofessional and do not care about their clients. Extremely dissatisfied and when we tried to talk to them, management did not exist.

good

Reception when we arrived is friendly & helpful. Breakfast is excellent.

I liked staying here i will again on my next trip

Hotel staff was very kind and helpful! Breakfast buffet was good and consistently replenished. Room was clean and quiet. Pool and fitness center were nice and well maintained. Would definitely stay here again if passing through the area! Not a lot of parking due to other businesses in the same lot but it was fine.

Fan in the bathroom cycled all night , it was only supposed to be on when bathroom lights were on. Staff was helpful with getting hooked up to Wi-Fi.

We reserve the room mainly for the pool and hot tub and they waited until we totally checked in before telling us that the pool and hot tub were out of order. Was very disappointed! Feel we should have gotten a lower rate or been compensated somehow.

Breakfast is excellent. Underground parking was great due to constant rain all week

The staff at this hotel were very friendly & the hotel itself was very clean. It was raining that evening & the foyer got very slippery—no caution sign was displayed. I nearly wiped out. Can’t hear the highway traffic noise but the trains that came by at woke me up twice. The furnace noise is also quite loud. Not sure what happened but the fridge defrosted itself & I walked into a puddle of cold water. I do love the comfortable beds of IHG , would love to have one in my own bedroom.

Heater loud and did not work properly

I am very happy with my family that we stayed the night here. We sleep comfortably. Thank you !

More like in the parking.

The general Manager was rude and discriminating, I have a certified registered medical alert service dog, I was told that she was not allowed in the buffet/continental breakfast area. That we could sit away from others or I could leave her back in the room. We tried to inform him of the disability discrimination laws and received more hostility. When faced with the written law viewable on my husband's phone he swatted the phone from my husband's hand and became physical. We left the area and asked the desk clerk to speak to the manager. As he was the general manager, the sales manager came and we informed her of what had happened. We decided to check out early, after 1 night of our 3 night stay. We will be submitting formal complaints. The public needs to know that service dogs are not pets, those of us who have them work hard with them. We need them just like a person who needs a wheelchair. The law is that they are allowed anywhere the general public goes; restaurants, buffets, hotels, busses, etc.

Have come back repeatedly. Always great staff, clean and comfy.

This will be our 12th stay here… The hot tub was awful, luke warm and smelled like pee, extremely cloudy, the indoor pool was freezing! We do recommend it highly tho so don’t think we are knocking the hotel staff! Rooms are always inviting, clean and smell great….. We will be here again for sure!

Great stay! Good location for meals and shopping. Clean room and comfortable bed. Staff was very efficient and helpful. Hotel was quiet for a restful sleep. We will stay again!

Was one of the better stays near the malls and casino for a great price very accommodating great rooms , pool, shuttle service, breakfast was very good all employees where nice and helpful will be back 5 stars

Great friendly staff and was willing to look for restaurants for us. Thanks so much

Good

Great property! Would definitely recommend and stay again

The staff was very helpful and accommodating.

My family and I will be back!

Rooms were very clean. Extremely friendly staff.

CLose to where I needed to be

Will definitely go back. Room was spacious and clean. Comfortable bed.

Will definitely come again…

Short drive to everything we wanted to see or do!! Parking a little tight for bigger vehicles. Great service and everyone was really friendly and helpful!! Would stay there again!!!

Our upstairs neighbors were a bit noisy. But for the most partz we couldn't hear most of the traffic from the freeway. My only complaints about our room were the fridge being unclean and our main door slammed shut with no stopper as well as no way to hold the door open. Breakfast was good as well as the modern amenities. Hot tub was nice to use but there were no towels when we went in.

What a fantastic place to stay. The hotel was clean, the staff was friendly and super helpful and more importantly, close to the outlet. Thank you!

Our room was clean and well organized, when we arrived. The location was great because it was near the freeway. My only comment is that some staff didn’t speak English, so it was a bit hard to communicate with a simple question. Overall, the place was excellent and affordable.

Paid WAY TOO MUCH for a hotel that couldn’t provide internet or a working phone to call the desk for hours after check-in. Paid WAY TOO MUCH anyway. No Marysville hotel is worth what I had to pay for 1 night’s stay.

Good area.