Made reservation by hotels.com 5 minutes prior to arrival. When we got there the night clerk told us they we completely full except for one room that had a no functioning toilet. He told us that he could not refund our money as it was made via third party. Hotels.com attempted to contact hotel by phone but got no answer(both that night at 11:30PM and the next day). Hotel has refused to refund our payment. As these are franchises I am not sure that when I contact IHG I can get any help. I recommend avoiding this hotel!!!

Super comfortable room. Surprisingly nice breakfast with really friendly staff.

Our room wasnt ready waited 2 hours plus wasnt clean enough bathrooms was little dirty tub dirty and toilet too.

It was a short, but nice stay in Pueblo. The hotel is clean and comfortable.

The staff from room cleaners to maintenence man to front desk, we're EXTREMITY polite and greeted everyone. Made us feel welcomed. The one person that shined the most and I feel is the hotels gold nugget is the morning breakfast lady named Helen. She reminds you of grandma. Started your morning with a smile and VERY FRESH food. She took her job to heart and went over and above to see that EVERYONE that came in to eat had what they needed, helped immediately with how to work equipment. If you book at this hotel, i encourage you to, say hi to Helen from all of us the Gholsons

Great location in the best part of town - safe-we enjoyed it

Checking process was terrible Room was not clean bathroom dirty and bed smell used We arrive late at night and take aver 40 for checking they make a big deal on this reservation because of the third party reservation. Breakfast was good and morning staff very good .

Easy access

Great customer service. Cleanliness.

Good selection of restaurants around the area. Hotel was as expected. Staff was pleasant and friendly. Rooms were nice and good size.

The location is close to a lot of shopping and restaurants, and the breakfast and attendants were FANTASTIC! It was great to see security at night outside at the property as well.

Absolutely wonderful hotel and staff! Very clean, roomy, comfy!

Very nice clean property. The HVAC system was good, not loud so as to interrupt my sleep. The thermostat was accurate. I was in Pueblo for a classic car show and I was outside in 90+ temperature so the need for cool in the room was important. The person responsible for the Breakfast service was exceptionally nice and efficient and I appreciated her very much !! The food was good and she kept it stocked and perfect. She also kept the tables and eating area clean.

Upon arrival, seeing security guard was concerning until realizing hotel is being proactive due to homeless.in area. Terrific lady in breakfast room!! She made our morning bright.

Awesome breakfast and friendly staff.

No power for the coffee maker, microwave or refrigerator. Bed is fine.

Was difficult to get someone to the desk at first. After standing there for 10 minutes, I finally called the hotel, which made the lady come out to answer the phone. After that, the stay was wonderful! The rooms are beautiful and comfortable, everything is clean, and the breakfast was great!

This hotel refused to honor my reservation because of an unknown residency policy.

Comfortable place to stay. All the details were good - tons of luggage storage space, coat hooks, outlets, soft pillows. Breakfast was the best I’ve had at a hotel. Would definitely stay here again, and it makes me want to seek out more Holiday Inns.

good

New and modern, but found 3 moths in my room and the phone didnt work. Customer service was terrible.

I was needed to check in on my mother. She was in the hospital, it was an unplanned trip. I always stay at Holiday Inn Express when I travel. They are always nice and clean, and the breakfast is very good. This location was no different. A very nice place to rest.

Our room was clean, the breakfast was really good and the overall appearance of lobby was very clean!

Staff were super helpful and always cheerful Facility is clean

Cleanliness

The young lady that checked us in was super friendly and kind. Property was nice and stay was great.

This property had undergone some room renovations but having said that there was some major problems with the room we stayed at. First the toilet handle was broken it was cracked down the middle and would barely flush there was also a strong swampy odor coming from the bathroom. The shade in the room was also broken and we could not open the shade in the main window. We contacted the staff right away and they dealt with the problem in great fashion and moved us to a better room. The new room was better the screen worked for the windows and the toilet handle wasn’t broken though the odors we smelled from the first room were persistent in that bathroom as well. Perhaps it was the plumbing on the 3rd floor because my sister rented a room that night as well and stayed in the 2nd floor and there was no such odor.

The breakfast attendant was excellent. She was very social, helpful and knowledgeable! All about customer service!

A little more upscale for this type of hotel.

Staff was nice, accommodating! Clean facilities. Huge room. Quiet room, area. Very happy with the stay. Helen was the sweetest. She was in charge of breakfast and just the happiest, friendliest person. I would stay here again for sure!

Great new hotel with everything you’d expect!

The property was clean and easily accessible.