The room was spacious and clean. Housekeeping needs to dust more. Valet was efficient and extremely helpful.

My stay was fine, but you guys do not microwave ovens in the whole hotel, no beverages machines in the whole tell, that's crazy.

The rooms have a bad musty smell. The shower door tracks are filthy. Nobody told me when I checked in that I would have to request housecleaning services the day before. So after being gone all day, I came back to a room with no fresh towels, full trash cans, and no cleaning. Spoke with a manager by the name of Wade. He was very rude and forgot I’m the customer. Other front desk staff was nice.

There is this guy, legend in my mind, of which every time I passed by him asked if he could help with something, anything. Probably passed by him like six times that morning until we actually needed some real help. James Bond, 20 year devote to his profession with this company, was absolutely dedicated to assisting with finding a treasured item that was misplaced. The calls were placed by James, my friend was escorted back to our room by Mr. Bond and his efforts were sooo much appreciated!!! Thankfully we were able to retrieve the elusive item, it was in another location but the depth of assistance that James provided was absolutely above and beyond. James Bond is the Brand Ambassador of which every company would DREAM of having!! Thank you!!

Changed room deposit to 50$. And credit card only is allowed 😢. Nobody to me and I don't use credit cards so wow. Also lady staff has smart mouths and comments!! Over all not to happy with the Ameristar Security all Thur room area look someone stole something js was uncomfortable 😣. Water 💦 not hot. Sad . Price is higher as well ...

Everything was wonderful 👍

My stay wonderful!

Employees are terrible.

Nice and clean, just didn't like all the smoking

Quiet and security helpful

The front desk manager gave me and my husband a food comp, due to a mishap in housekeeping thanks.

The rooms are nice, but would love more dining options. Also, fridge in room didn’t work and there were no disposable cups for use available.

The hotel Manager Shanika, was very nice and understanding about any cocerns we had on our stay.... and Friont desk personnel Lenett.is very understanding as weell.Kudos to.them

Food

My 18 year old son not allowed in the room with me.

The male receptionist that checked me in was so rude and dismissive he should not be in customer service.

I’ve live out here my whole life and never stayed there. The room was beautiful and clean I just wish the vending machines had a lot more options

The staff was exceptionally friendly. The room was spacious and comfortable and affordable. It just needs a little touch up in some areas like carpet cleaning, touch up paint and easier television access. I loved the access to the restaurants and casino which was convenient and safe.

Loved everything!

Excellent cost of the room for the quality of the room with a great view, The food was also excellent for the price. I will be returning for another visit

Beautiful experience

Great atmosphere!

The Ameristar Casino Hotel in East Chicago markets itself as "a full-service luxury hotel," but it is not. We spent a night at the Ameristar to attend a show nearby and found the staff friendly but maintenance lacking. First, the keycard readers in the elevators do not work correctly. The elevator doors closed and took us to the top floor because someone called it but did not stop at our floor. We eventually got it to work, but the hotel should consider upgrading or repairing its readers. Secondly, the drain in our bathroom sink was extremely slow, and the bathtub faucet dripped. Worse of all, the walls are paper thin. The couple in the adjoining room turned on the mood music at 3 AM to mask the sounds of romance, but the female's moaning and voice were as clear as the lyrics to their music. I know there's nothing the hotel can do to control people's actions. Still, another layer of drywall or insulation between the rooms would be a welcome addition to a "luxury" hotel. On the positive side, the room was clean, the bed comfortable, and I liked the pillows.

Normally this is a good spot to stay. But this time around the hotel was not full. But the desk booked our room next to a prostitution room. Literally all night long it was a revolving door. Wild moaning and screaming, then shower, quite for 15 min then knock on door. And the process continued over and over.

The staff when checking in was very nice and polite! Easy check in and check out!

Room was spacious, warm, clean, and very high end. I would definitely stay here again. I also is attached to the Casino with lots of food choices and night life!

Love the tubs

Our room was dirty had dried up poop on toliet floor wasn't vacuumed I was tooo tired to complain so my spouse and I cleaned it with lysol wipes and sprayed lysol everywhere it was our Anniversary and had to spend in a filthy room ridiculous

Great stay! Beautiful room and great service!

Overall a good experience good place to stay room had a lot of dust on things other than that service was great casino was fun and food wasn't bad

The property was kept up pretty good nice spacious rooms & the staff were very nice the food was good & I really enjoyed myself & stay!!

My room was clean and the bed was very comfy.