Upon arrival we were told we had been upgraded so we went to 2 nd floor room with view of filthy glass roof of bar with dead pigeon and garbage after complaint we were moved to 18 th floor room that was great. Just feel that it should not happened that way to begin with.

We had a nice stay at this hotel. Clean and comfortable.

Excellent location as we needed to be close for hospital appointment in Parkville. Tram and train very close as is Flagstaff Gardens. Mini Mart next door and Woolworths Supermarket at end of block. Room very spacious and clean 1Br apartment with attached study. Room clean bed very comfy and shower pressure excellent. Area and room quite pool great parking easy. Will stay again

Good restaurant on property.

My two week stay at Pegasus was fabulous from check in to my last day. The property was clean, well cared for and modern. My studio was very comfortable and the kitchenette very handy. The location was perfect for me and within walking distance to trams, stations, Melbourne Park, Victoria Market, restaurants and bars. The staff was friendly and knowledgeable of the city. I look forward to returning!

Just all round great , suit everyone . Indoor pool & spa , great .

Very good overall experience. Would love to stay again in future.

Would definitely stay at this hotel again. The family rooms are great and so well catered for. The service from all the team was fantastic.

I can’t fault this hotel. The hotel is great. Location is close to the shopping and is in a safe part of city. Service is great too. Rooms are clean and spacious.

The property was central located in a great position to Southern Cross train station and other necessary amenities. The staff were very friendly and accommodating to our needs. Recommend this hotel for those interested in staying in Melbourne.

This was the third time we stayed here coming from Sydney to watch the Australian Open. We love this hotel. It is easy walking distance from the city and close to trams too. The hotel itself is well maintained and the staff went out of their way to be helpful. We were offered a bigger room after our first room was a bit small and dark. I love the indoor pool and spa there , a lovely start to the day. Breakfast leaves a bit to be desired, adequate but unimaginative and horrible coffee. Best to eat somewhere else, very overpriced at $24. In all, we would definitely still choose to stay here again. It is homely and very handy to all Melbourne`s main attractions such as the NGV, Flinders Street Station, State Library, Bourke Stret Mall. Accommodation price is reasonable too. Try and get higher up room facing A"Beckett Street. Recommended highly.

went to use a folded clean towel after a shower and it had stains all on it, found several dark coloured hairs on pillow in bed sheets etc. bathroom sink was all chipped and dirty. our keys didn’t work multiple times for our room and our door handle was stuck shut one night.

Staff were friendly. Hotel apartment advertised the inclusion of a washing machine but this was absent and no explanation was given. Bedding make-up should be improved.

The two room suite is very spacious and ammenities are excellent for a casual and relax experience. It's not luxurious but very family friendly. I broke some glass in the toilet during the visit but staff responded reasonably quick and cleaned up even at night. Neighbourhood is safe. Supermarkets and restaurants can be accessed easily. Cooking at room is also easily performed. In general, this place is excellent for holidaymakers.

Would have been nicer if got better rooms like on front and bit more higher

Unfortunately this wasn’t a pleasant stay. Guys at reception were great and accommodated myself with an early check in for $30. The room I ended up in was clean. The windows were obstructed by a wall from the neighbouring building and therefore was zero natural light. The bed was very springy and I can only liken it to sleeping in a hammock. And finally perhaps the worst feature was the noise. Relentless for the entire stay. I think it was from a pump or filtration facility for the pool as this was directly below my window. I appreciate the early check in however if these rooms are kept available for this service the $30 charge I feel is not warranted. This is the only reason this stay was almost unbearable which is unfortunate because otherwise it would’ve been a decent place to stay. I would advise others to stay away from rooms 306,406,506 and so on.

Awesome

Not so impressed. We were initially assigned a room facing a wall so had asked to be moved which the hotel was able to accommodate. The new room was bigger but very oddly laid out. There was a big space between the bed and sofa and the TV could only be watched sitting on the sofa. The room had an off putting smell as soon as you walked in. We eventually discovered it was the grease collecting on the fan hood above the gas range. There was a very wet spot on the carpet next to one side of the bed which we had to lay a towel over. The garbage and recycling bins were larger bins placed in front of the long mirror. (No concealed place for them). There was little space to put your toiletries in the washroom as the glass shelf was quite shallow. Only the executive suites had coffee machines so we had to beg for one. I have NEVER been to a hotel with no coffee machine. In fact had stayed at 3 other hotels during our stay in Australia and all of them had coffee machines. It will cost you $5 to wash and another $5 to dry your clothes. If you don’t have detergent, it’s another $2. The laundry room is a long narrow room with no counter space and just enough space to put your clothes in and leave. The room floor was wet the first time I used it. Using the phone for a local call is $1 each time. Make sure you are not overcharged as we had a $27 charge on our account when we settled. Just make sure to check. We did not use the pool area so can’t comment on that.

Clean and modern room with reasonable facilities

Loved how it was nice and quiet area but walking distance to everything which I loved

We loved the pool, the rooms were great. We will stay again

Great stay, close to town and the free tram. Added bonus was the pool and hot tub.

Great location, needs some updates. Our room had a bit of a funny smell and pillows were a bit too soft.

The only good thing about this stay was that the room was quiet. Housekeeping standards varies depending on the housekeeper. One chose not to clean the dishes and refill the amenities, one did a perfect job. Reception staff needs to be further trained. VIP benefits not recognised with the exception of 15 AUD off parking even though there are better rooms available.

Check in staff were amazing and friendly and the stay only got better from there

Excellent hotel, lovely rooms. Really nice pool which makes it very popular and busy with kids.

Very happy with the Pegasus Clean with good amenities and very helpful staff. Would recommend and stay there again

Great location with a short walk to the Flagstaff tram station, which takes you directly to Flinders St and Southbank. There is a Woollies at the end of the street, which was convenience and only one block from La Trobe St. We booked months in advance, so was able to get a pretty good price for 4 nights during the Australian Open. The hotel room (studio) was small, but sufficient for my stay with my daughter. The shower could do with a good clean, as there was mould around the edges that looked like it had been there for a while. The kitchenette is an added bonus. The pool and gym looked great, although we didn't use either. The lifts are a bit of a nightmare as they take a long time! Breakfast was overpriced in my opinion, but the one day that we did eat at the buffet, it was tasty. Overall it was a good stay.

It was a wonderful stay. The staffs were so kind and friendly. And the room was spacios and clean. there is no washer and

A very comfortable option in Melbourne. The studio apartment was sufficiently spacious for two with all expected amenities. Reception staff were always friendly and helpful ( bag storage, complimentary umbrellas etc.). The location is about 15min walk from the Mall but only 5 min from tram stops.

Good location walking distance to centre Queen Victoria Markets. Room ok. Clean.

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