The staff was the best that we ever stayed at....everyone was so nice and friendly

While it's says adult only, it's really mostly senior citizens which fine except they seem to promote it to younger group with night club. The place basically closes down at 10pm. The buffet NEVER opens on time, everything is an hour drive and they really need to fix the sewer smell.

Very relaxing and would go back again.

We had a great experience with Jewel Paradise Cove. The entire staff are genuinely friendly and very helpful. We will definitely return in the future!

Fabulous resort! Valentine's Day celebrations, meal on the boardwalk, and entertainment were very well done. Loved the restaurant choices -- tapanyaki was especially yummy! We enjoyed sailing daily with Janoie, who was definitely master of his craft! We even had a couples massage, and I thank Tori for doing a wonderful job!

My room was flooded with no assistance

This was my second trip to Jamaica and my husband's first. You made it a very special trip, especially with the extra effort putting together such a wonderful Super Bowl party. My team won, so it was even better. The staff were all so friendly and tended to our needs even when we didn't know we needed anything. We will definitely come again.

Staff was excellent, and I never felt for a moment that were my needs weren’t met.

Issues with check in. After everything got straightened out we were happy with our stay. Spa was great. Food was delicious. Pools were cloudy. Beaches were great. Water activities readily available. Staff was very friendly. Felt very safe.

Staff was very friendly, helpful and fun!! . Definitely recommend and would visit in the future!

Second time here. Employees were very attentive and accommodating. Plenty of things to do. Food was decent. The place is a bit dated and is in need of a overhaul, but it was clean.

Italian place has nasty spaghetti. But other restaurants were good.

Awesome service. the food tasted like home cooked meals. The staff was excellent will be back. hotel requires some modern touches and upgrade but overall we had a wonderful time

The service was horrible

There was no alcohol in the room.

I enjoyed the resort except for the sea weeds in the water.

We loved our stay!

Beautiful resort! Food was good but needed a few more options. Nice size, not to big and easy to get around.

Amazing vacation. We would definitely come back. The service and hospitality was incredible.The property is a little older but the staff recommended some great excursions. Plenty to do both on and off premises.

Staff was very nice, caring and professional. Activities were fun and entertainment was great everyday and night. Nice peaceful beach setting. Will definitely stay there again.

The experience at Jewel Resort was not what I anticipated. I was hoping for a more authentic experience and the resort cater to more American. If you are seeking a more authentic experience, this is not the resort for you. The customer service was mixed. There was lack of communication with staff starting with check in. After a long flight and arrived at the check in window the front desk continuously informed us that our room would be ready in 15 minutes... Our room wasn't ready until 1 1/2 hours later and although we were seated by close to the front desk and ask if they can informed us when our room is ready: no one came and notify us. The resort was not what we imagined as it it a bit outdated. Areas such as buffet and hibachi had great customer services, but areas such as the one by the pool side had terrible customer service. There wasnt communication pertaining ordering food and once we order (burger) it took over an hour (there was only a couple other people within the area). Only once we were leaving the area is when we were told that our meal was ready. There were some plus such as the night club, bar, and excursions. Overall, I was disappointed by the experience. I would return to Jamaica, but will not return to Jewel resort.

Food was nothing amazing. Fruit was limited with little taste.

The staff goes above and beyond to make your experience exceptional! Marlin the bartender at the Piano bar is the best!!!!!

Staff was wonderful. Butler service was outstanding and they went above and beyond expectations. Food was adequate. Bar selection was OK, they ran out of certain alcohols frequently. My only real complaint would be the lounge chairs on the beach were older and uncomfortable. Unfortunately this would stop me from booking here again since the beach is I where spend most of my time.

The buffet was really good and had lots of options including some traditional Jamaican dishes. Good food and drinks available around the clock. The entertainment shows on the weekends during dinner were lovely. My only complaints are our room wasn’t ready when we arrived at 3:15 even though check in was at 3 so there’s that. The bed hard and uncomfortable. Overall I would stay there again because the staff was very nice, affordable and good food.

Great small, quiet resort...food was solid, drinks were good, staff was great, coffee shop was great, felt very safe, workout room was ok, beach was ok

Stay was ok, but had some issues. Ex. Hostess whis seated us for dinner dis not give us menus. She had tjem in her hand and walkwd off with them. Also several timea at various meals the waitress took our drink order but did jot bring it out. And the staff seemed to pay more attention to locals who visited for the fay than staying guests.

The staff was very friendly and helpful.

We really felt the need to tip at every turn which was perhaps unnecessary but we felt that way - which got uncomfortable at times. We also thought that the spa services and items at the gift shop were way overpriced (we spent almost 100 USD on two bottles of sun protection. Other than that we had a wonderful time !

The amenities need a bit of an upgrade and a few more parking spaces but staff was kind and very courteous. I totally enjoyed my stay. Brought my Mom and her partner along with my husband and I and we had a blast. As a returning resident it made me very proud. I will be back.

A personalized feel to every interaction. I felt catered to anywhere on the property I went. The check went all out for my husband whose a vegetarian.

Honestly, the only thing we didn't like about this resort was the fact that when the schedule says things open at a certain time, they are not open. This happened with breakfast twice and coffee at the cafe shack a few mornings. The entertainment team is amazing and we had a blast partying with them all week, but if some staff in general don't want to do something, they won't. We are still waiting for pizza to be delivered to us at the sunset bar above the pizza place, and our trip has ended. We waited an hour before realizing the order which they were reluctant to take was never actually placed and just left. Janice, Ojai (spelling? Sorry!), Roan, Jeremiah, and Marlon were all amazing people who made us feel at home, although not one member of staff was ever rude or unfriendly and they all deserve your tips and gratitude! Snorkeling on the small beach and playing at the waterslide were also pretty great highlights to our trip. In general we had a fun week, but I think we will try someplace new next time.