Card entry gave a sense of security, staff was very accommodating, and polite. I’ve had gone over the checkout time but was given a grace period with no extra charge. Quiet and clean rooms. The microwave kicked out the breaker but maintenance was very quick to fix the issue. The phone didn’t work but wasn’t really an issue as we all had cellphones, again maintenance was quick to resolve the issue. Friendly staff, made me feel welcome. Will stay again.

Upon arrival the girl at front desk who checked us in was very sweet and helpful. Once we arrived to our room it smelled so bad of urine our eyes were watering, my husband went to front desk and shortly after someone from housekeeping came and sprayed the carpet a bit with a sanitizer spray. We ordered from the restaurant and the food was okay, we tried to get room service but they rudely asked us to come pick it up. We brought our kids to the pool and the chlorine was so strong we couldn’t stay for very long which was disappointing as it was the whole reason we booked there. The next morning our toilet wouldn’t flush and started backing up, the whole time we stayed there it was not flushing well so we tried to just not use it. After telling the front desk someone came and just left a plunger at our door which really didn’t help anything as that wasn’t the issue. The toilet then was overflowing while my husband tried to fix it with the plunger anyways. We were told someone would come drop off towels and that someone else would come fix the toilet, they never came. We checked out hours early, the two men at front desk didn’t ask any questions just signed us out.

ASLL ROUNG GREAT

Staff very inviting. The only thing is the rooms next to pool are to humid otherwise everything was good.

Very Strong chlorine smell in the pool.

We stayed in the 100’s rooms on the main level. Room was old, extremely stale smoke odor. Kind of gross to be honest. The hotel location was convenient. It is what it is

My room smelt like cigarette smoke so bad and the ceiling fan in that bathroom made nose all night we had to sleep with the bathroom doors closed I will not be staying at this hotel again

So there’s no towels at the pool. I asked at 7 pm for towels. And my son asked at 8 for towels and my daughter asked at 8:30 for towels. We were each told there’s no towels for the pool area. That they are out of towels for the rest of the day. That’s very poor treatment of people who are paying to stay at a hotel/inn.

Private security started to knock on everyones door 1 minute after midnight to say quiet down. It's new years eve. That was disappointing. My group wasn't being loud. Pool was good. Check in was rather disorganized.

All staff that we interacted with are amazing

The room was lovely and the staff were great!

Housekeeping was not that great why because when we went out to shop at 10am and we got back to the hotel at 4pm the room was still the way it was when we left. Not happy.

Need to upgrade toilets

Nice locatio

Loved the soft beds and the staff here are so helpful and friendly.

Like that the staff called our room to see if we were happy with the room. Spacious suite but the one room heater was blowing cold air.

Waiters in restaurant are slow but everything else was great!

Everything was great the staff, food and pool. Very clean rooms but ours was a little stuffy and humid. Overall good hotel thanks!

Diana at the front desk was kind and welcoming and made us feel at home after my daughters mri appointment. She was pleasant and accommodating and so friendly after a very long day.

The staff were friendly and helpful. Had a great stay.

clean up to date room. loved the big bathtub.

Wateralide was ok

Hotel is what it is, mid range. What lowers our rating is the fairly dingy room that absolutely reeked of sweaty feet (we left the windows open to freeze the smell out) , smokers one step out of every door, the pool is frigid (like the previous time we stayed here) and literally never any towels the 4 times we were at the pool during our stay. We called front desk from the pool (who never answered on the first call) and only once were towels brought to the pool. We resorted to going and getting our cold damp towels from our room. Restaurant and servers there were 10/10. Will probably choose a different hotel the next time we are in the city.

I went to the manager about an issue. He said he would address it and it wasn't to my knowledge

Stayed here before. King Suite this time. Beautiful room. Courteous reception and service

Our room had a smell of sewer, At check in was refused a top floor given an older room on the first floor and had to keep the bathroom room door closed and fan on due to severe sewer smell

Great place quiet Service was great

The hotel staff were all very nice, the hot tub definitely looked like It needed a cleaning and the rooms had a few things broken or not the cleanest. The air conditioner was broken in one room, the leg of the table was broken so a little more up keep and it would have been excellent.

Was dirty, carpet was sticky and the was garbage between the Supposedly clean towels. The room was very stinky as well.

We stayed here for my nieces birthday, we notified the staff ahead of time and they went above and beyond by decorating her room. The put us in adjoining rooms without needing to ask to make our stay super convenient. They were one step ahead of us the entire time!

The floor was sticky and bathroom smelled terrible.

Loved the room with high window. Too bad the electric fireplace was inoperable