The rooms are very clean and comfortable. The staff are friendly, knowledgeable and helpful.The location is perfect for central Bern and very close to trams and busses. The only down side was that the room was just above a sidewalk cafe. A party went on until 4.a.m. We had to close the windows because of the noise and smoke. Closing the windows made us uncomfortable with the summer heat as there were only fans and no air conditioner. I suggest you ask for a room that does not open to the street in summer times. Otherwise it was a perfect place to stay.

We stayed one night and really enjoyed the location. The hotel is in the middle of town on a street with many restaurants and shops (walking only street although cars can drop off passengers and bags). We really enjoyed walking through the city. Parking was very convenient a block away in a very large (and empty) parking garage with a discounted rate through the hotel. The room was large but bathroom was tight (it was a pod that had been added to the room). Since the hotel (and city) is on the older side, there was no air-conditioning. We used the fans provided in the room, which worked well as we were on the second floor. The only issue was that it is a very busy street with restaurants that are open late so we had to close the window both late at night and in the early mornings (many deliveries). The breakfast was in the restaurant on the first floor and was good. Overall we had a great stay and would considering staying again.

Almost everything good or very good but the additional bed was terrible uncomfortable. With this price is not normal. Bed very old and broken.

Great location.

We got in so late due to extremely late and canceled trains, wish we had more time in Bern, hotel is in a great location

The place is in the downtown. Near to everything - Train station, Tourist attractions etc. staff is very accommodating and friendly. Overall enjoyed my stay here with family.

Best location in the center of bern

I love how it is in walking distance to train station and is in the heart of history and the town. The staff was so kind and helpful. They even stayed open late for us. I think it is cool to say in oldest hotel in Bern, built in the 1500s I believe they said. You would never know it when you are in your room. Rooms are large, spacious, and modern. I loved how all 4 of us got our own bed in the room. If you stay on a weekend, be prepared to enjoy the night life or at least the sounds. Several restaurants are located on the street. Seems like the fun and popular place to be.

This hotel is well located in the old town of Bern. Unfortunately, that came at the expense of our ability to sleep, due to street noise!

Needs improvement. Beds are uncomfortable, you feel the springs and the shower always emitted the sewer smell, never went away. Breakfast had good options and variety but everything was always cold. Staff was very friendly and nice.

Very clean. The restaurant was excellent!!!

Perfect location, staff was very friendly, room was spacious, clean, bed was comfortable, bathroom was adorable and loved the colored glass walls. Would definitely recommend and stay here again!

The room was so spacious and clean, with balcony and great view. It had everything we needed. The staff was very pleasant and helpful. Hotel is very centric, you can go walking anywhere.

Great place to stay. Breakfast was excellent. Staffs were friendly and professional.

The location and staff are excellent, however the hotel is somewhat dated and lacks A/C,

Centrally placed in lovely old town of Bern, perfect for a short stay. Breakfast looked amazing, allthough I did not have the time to enjoy more than a coffee to go.

Great place to stay. Location is amazing just a short walk to some major sites. Staff was friendly and helpful.

old structure nicely renovated

Ace place. Lovely and helpful reception. Decent breakfast (although limited) and smart rooms.

We did not sleep at all. The room was very hot when we arrived. The bathroom is some sort of plastic box inserted in the room. Not bad in itself, but not well ventilated and the room became very humid after our showers. The room gave on the streets where terraces at open most of the night and then busy construction work takes over. There was one pair of ineffective earplugs. The room is not bad but if we cannot sleep, it's not a good hotel.

Nice Hotel, new and stylish , nice restaurant , super convenient as location

Great staff, amazing location at the right prices

Glad to see the hotel investing in its future with rooms being updated. They are in a great location. The investments will make it a very hood hotel.

the toilet was too small and we could ear the noise and the hadow of the person in the toilet, there was no privacy. The breakfast was too small, no variety...

Good place. Nice people. Breakfast is okay. No hot foods.

It was amazing. Everything was perfect. The hotel is close to everything and they gave us a lot of good suggestions. The room was pretty nice!!!

Hotel Goldener Schlussel had wonderful helpful staff but the hotel was rundown and not very clean. The carpets in the hallways were all torn up. Our bed was very uncomfortable.

This hotel has a great location, but that's about it. I was given an extremely small room, with barely enough room to walk around the bed. To make things worse, the switch on one of the table lamps was broken, making the light flicker constantly. Then, I discovered that the shower drain was slow and the shower stall almost overflowed on everything. Fortunately I caught it, paused the shower for awhile, and completed my shower that way. When I mentioned what had happened to the front desk, they said "Oh yeah, we know about that." Nothing even close to "Thanks for catching that and preventing the shower from flooding the whole floor." On my two week trip, this was the most expensive and least desirable hotel that I stayed at. Not recommended at all, at least until the staff realizes that they are in business to provide service to their customers. P.S. The breakfast was poor, too.

Everyone was very nice and accommodating. We had a beautiful, very clean room and bathroom with a super comfortable bed and wonderful balcony. the breakfast was delicious- yummy cappuccino too! We would surly come back! It was very easy to find by walking from the train station with 4 pieces of luggage!!

Clean and convenient. No extra frills but very comfortable and a decent breakfast.

Good location in Old Town. However, when a hotel puts ear plugs on your pillows it signifies beware noise on the horizon. Spent four nights and each night was progressively louder because of restaurants below setting out tables street-side and playing loud music until 11:00 PM each evening. Rooms very small, distance between the end of the bed and the wall was less than 12 inches, no fridge, no closet...etc.

Basic European hotel. Nice and clean - windows open lovely helpful staff. Wonderful location