Too much chlorine in pool bothered everyones eyes. Found trash under the beds that wasnt ours. Furnace was too hot and couldn't shut it off. And got charges an extra 175 I'm still trying to get refunded..

The bed sinks in, very uncomfortable to sleep in.

Couch had big stains & visibly soiled all over. Lampshades & desk chair all broken. Sheets stained. One of the TV’s couldn’t be used with the remote. No one was at desk to check in. Maid passing through tried to find him & it took about 10 minutes.

The front desk staff were never at the front desk and we had to call a number to have someone assist us. The water temperature in our room would not get above cold, not even lukewarm. The continental breakfast was horrible. The only item that was edible was the waffles that you make yourself with premade batter. The pool area needs updating as the a few chairs were ripped and not usable. The “hot tub/jacuzzi” was lukewarm. We won’t be returning.

Do not stay here! We were very disappointed and do not recommend. The staff at check-in was very unprofessional in terms of dress and attitude. For check-out we had to call someone to come to the desk. The breakfast was mediocre. It was very noisy in the room with stomping above us. We couldn't believe that in the entire hotel there was no ice. AT ALL. Ridiculous. Next time we will pay more to stay closer to downtown.

it was fine, nothing ticked me off.

No soap. That was just the beginning. One out of many jets in the spa worked. Desk chair had stuff on it that is difficult to classify but was not good. Microwave was dirty. Vending machine on our floor didn’t work. Could go on but no point.

I have stayed at many Laquinta and have always been very happy first time very dissatisfied

Beds are very uncomfortable, no smoking signs everywhere but yet the whole building smells of smoke and marijuana, there is absolutely nothing in the marketplace shelves are completely empty. There is NO shuttle to the Mayo which is odd since every other place has a shuttle. The guy at the front desk was very rude, when we walked in he wouldn’t even stand up to greet us just sat in a chair with his phone, weirdest check in I have ever had experienced. The one positive was the lady in the breakfast area was very kind and went above and beyond making us feel welcomed and was very helpful.

Mattress was soft and rolled to the outside. Thermostat didn’t work properly, it mostly blew cold air even tho it was set on heat and I turned it up to 78. Shower chair had broken legs, unable to use it. No towels and washcloths in the bathroom, only 1 little tiny bar of soap for 2 of us to wash our hands and take a shower. No coffee for the in room coffee maker. When I went to the front desk to get what was missing from the room, I was told that they were out of the K cups for the coffee maker, if I wanted coffee I could come to the lobby to get it. The only positive thing about this hotel is the lady that takes care of the breakfast area, she is so nice, a real ray of sunshine! We have stayed at this hotel for many years when we would come to Rochester for my husband’s Mayo Clinic appointments. We haven’t been here for 4 years, we were very disappointed at how much the condition of the hotel and the service we received has changed.

This was one of the nicest La Quinta hotels we have ever stayed at. All of the staff were nice, the pool was warm and clean. Breakfast was good for hotel breakfast. Beds were clean and comfy. Tv selection was good.

was not ready for 2 hours for check in ,staff went up stairs and partyed did not stay at dest took phone off the hook i called for hours then checked. One guy waited 1 1/2 hours and a couple left . music load,staff doing cannibis in front of the building,condoms laying on the ground with needles. No breakfast when asked staff a question they yelled at you and had bad attitudes. One guy left with a fire arm ,no internet. I will be contacting the police this place needs to be shut down! we had a sick child going to mayo for treatment!

Awful weed smell no heat so the guy did move us rooms sheets were dirty in first room and in second the ceiling was gross/ dirty .

Very nice stay! Rooms were clean and updated.

The staff was all vert helpful and friendly

The room had a weird smell, the microwave door was filthy. Bathroom vent was full of dust and the door frames were dirty. The toilet had some marks in it that flushed away making us think it wasn’t fully clean. Will not stay at this location again.

Never have I ever stayed in a hotel with so many issues. First, my family and I were given the wrong room. We were placed in a one-bed room when we specifically booked two queen beds. We were moved to a new room, but the thermostat did not work. We ended up with a third room in one night! No apologies from the front desk associate, except for a “My bad” response. Really?! How unprofessional!!! Aside from moving from room to room, we were awoken by dogs barking in the middle of the night! Walls are thin so you can hear lots of noises and chattering coming from the hallways. The next day while we were in our room, another family tried to enter our room! They were given the same room key access as ours!!!! Frustrated, I called the front desk to let them know about the situation and the response I received was, “My bad,” once again! I was very unhappy and requested to speak to management. Of course, no manager was on duty, but I did receive a contact number to reach out to. I left a message about my terrible experiences. Now waiting to see if I get a response that does not include, “My bad!”

The kid pool was perfect for my toddlers, however there were no towels in the entire building apparently, no water bottles to buy, ice machines didn’t work, breakfast lady was mean. Housekeepers were great though and did a good job.

The staff was friendly and helpful. I stayed with two dogs and had no problems. Good areas to walk the pups.

Was a great place to stay. Would stay there again

the hotel wasn't in bad shape, for being a non-smoking room we could tell it had been smoked in, cigarette burns, smoke detector missing, just wires hanging down. went to the bathroom in the middle of the night and the stool had leaked a bunch of water out on the floor. this isn't the hotels fault , but kids were running up and down the hallway right outside our room almost up till midnight, didn't get much sleep. my mattress felt like i was sleeping on a sidehill, low on one side and higher on the other. not sure if i'll stay there again

Amazing place

The area was not well lit on the exterior. It was hard to see the entrance. The hotel had a strange smell.

I would have given it all 5 stars but they were having issues with tv reception or something like that. Our first room we couldn't get our tv to work. The person at the reception desk came and tried to get it to work, but after 10 minutes it still wouldn't. TV came on but could not watch anything. He was nice enough to move us to another bigger room to make up for it.

The staff were very friendly, and helpful with booking a second night

We stayed overnight in Rochester due to an early morning 7:30am appointment at the Mayo Clinic and traveling with (2) animals we chose a pet friendly hotel and couldnt be more appreciative and thankful for La Quinta existence! Staff were very friendly and helpful in providing information regarding accessibility to the Mayo Clinic via public transportation,,,the hotel is clean, quiet and in a great location; would definitely recommend staying here.

The first night hot tub was cold, I had goose bumps that should never be the case in a hot tub. Then next 2 nights of our stay the pool and hot tub were closed. I was here for medical and the hot tub was a huge part of why I stayed here. The bathtub in our room did not drain well and had a ring around it. On further travels I will not choose this Motel again.

Ok

We unfortunately were at the property when the pool and spa were down, but we were not informed of that before or during the time the reservation was made. That would've been a reason to book elsewhere.

Nice location.

There were only 2 towels in my room upon arrival; no shower mat, no blanket only sheets on the bed. The temps were -0 outside. The coffee was never hot—no maid service. The entry driveway had not been cleared of snow - many vehicles had trouble maneuvering the driveway.

I left an item in the room. I went back to go get the item and it is gone. I do not believe the front desk person who said that it was not there. I am 200% positive I left it there. As soon as I noticed it was left I went back immediately. Within 30 minutes. Because of the item a Stanley mug given to me by my grandkids, and the popularity of the item I believe either cleaning or front desk person took it. Extremely disappointed by this. Will never recommend your establishment or use it again when I need to be in Rochester for appts.