Nice property for weekend stay. Backyard has a lot to offer

We booked this place to have a weekend with friends. Overall the place was great with an amazing backyard. Some of the reviews on this house seemed a little unfair and out of control of the host. Centrally located to pretty much everything in Chandler and great for a weekend away.

This house was very clean and had everything our family needed. Upon our arrival, the backyard was disgustingly dirty. We spent an hour and a half cleaning out the pool and there was large amounts of bird poop all over the entire backyard. By the basketball, courts, by the fire pits, up on the pickle ball court, and all over the cushions of the patio furniture. It was clear the backyard had not been cleaned in quite awhile. Vacasa Customer Service was very prompt in responding to my frustrations, by saying they would be in touch with local property managers. We arrived on Wednesday and nobody showed up to help us with anything until Sunday morning. The air conditioning stayed at around 82° and would never go lower than that during the day. We did complain several times about the only umbrella being broken and finally 4 days after our stay, they replaced it. I would never ever rent again from anyone under this property management. The owners should know they have a great property with lots of things to do for kids, however, if they continue to use Vacasa as a rental property, they are going to lose business. It was disappointing, and I voiced us several times to the Vacasa’s customer service, and yet they continue to do nothing about it.

The property was beautiful and in great condition. Unfortunately, we were planning on a vacation full of swimming. However, the pool was not heated and was too frigid to stay in. Before arrival, the management company pushed me an app to manage our stay. I know that sometimes places require you to pay more for a heated pool so I looked in THEIR app and it listed both “heated pool” with no further instructions and “pool” which when clicked on only said “private pool”. So we called and email the day we arrived and got automated texts back and a call center that just kept insisting that any pool heating required 72 hours notice before check in. We said we would pay for the full stay knowing it would take a day or two to heat up but they refused. Then the night before we left the heat started (either turned on remotely or someone entered the property without notifying us) and was comfortable to the touch as we were leaving. We picked this place for the pool and the fact that it was unusable and the management company was utterly useless was incredible frustrating. I will never rent from a Vacasa owned property again.

Enjoyed our stay here. Fun backyard- loved the pickle ball court!

We really enjoyed the backyard especially the fire pit. My only grip was that the corn hole boards were broken. But overall great place.

Beautiful home and nice pool and back yard!

Our family enjoyed all this house had to offer. With teens/young adults it was great to have ping pong, a hot tub, Pickleball, corn hole, putting green and plenty of space for everyone to sleep and relax. Conveniently located to Phoenix, Scottsdale, hiking, mountains, shopping and food.