Breakfast was excellent, and the staff was friendly and attentive. The room we stayed in had thin carpet with not much padding and the sounds of people walking on other floors echoed. The bathroom door, a pocket door, did not lock and slid back into the wall, providing no privacy, and the bathroom fan did not work. Also, the Amtrack station across the street has an activity at 11 pm, 2 am, and 6 am which much tooting. No fault can be found with the hotel for the adjacent bar, which had a loud outdoor music performance, until 11:30 pm

Fantastic property, clean and friendly. Walking distance to the pool for our swim meet and plenty of dining choices in the area. Being a college town, there are a variety of bars and adult entertainment places too which lead to a seedier clientele on the streets after dark but the hotel is maintained and secure with attentive staff and brightly lit outside areas. We will be back!

I'll start with the Negatives. Had I known about the LOUD live music that went on until 2AM along with lousy soundproofing, I probably would've stayed elsewhere. Though the building was pretty, it seems like it was built cheap/with little to no soundproofing. The bed was surprisingly uncomfortable. Hilton made the bizarre choice to use pocket doors for the bathrooms. We were checked into 300 upon arrival. When we got up to the room, I noticed the bathroom doors wouldn't close or latch. When I went to the front desk to see about getting a room with functional bathroom doors, she moved us to 400 and I ran into a friend on my way back up that was also staying here and his doors didn't work either. Room 400 was no different, but there wasn't another room to try, so I grabbed my tools out of the car to get the doors to at least close. I don't think wanting a shred of privacy for the bathrooms is too much to ask...now I have a few small complaints. Hole in the wall in 300, key issues, choppy TV signal, no streaming options in a newer hotel, burnt out bulbs, damaged trim in rooms, elevator inspection several months expired, and the breakfast staff was rude. Now for some positives. The women working the front desk were great. The hotel and rooms were VERY clean and I think the price was fair for the size of the room. I remember when a hotel being a Hilton actually meant something. I would love some kind of a partial refund. We will not be staying here again.

There is a bad smell once you enter the hotel and also in the room. I recommend to remove carpet from the room to keep it clean. One washer didn't work and the other one was used by another clinent and didn't remove their clothes and the staff did not take the initiative to remove the cloths. Breakfast was not healthy at all. The beds are queen size which is not good for couple. Paying over 150 dollars a night for 3 nights is outrageous with this kind of hotel. We will not stay their again.

Overall good. A few issues: 1. We could not find parking spot last night when we came back about 10:30pm. We had to park on the parking lot of the church. 2. The toilet has water problem. Refil water does not work. 3. The note in the room says cleaning every other day but there was no cleaning while we stayed 4 days. 4. At least 3 lights in the room do not work.

This was the worst night sleep I’ve ever had in a hotel and needing a good night sleep for my sons early baseball game didn’t happen, very noisy and lady at front desk said the noise should be gone by midnight and it was still going on at 3:30am

I enjoyed my stay. I was within walking distance to places s that were of interest to me. The parking situation could have been better. There is not very many spaces; however, the hotel was full.

Nice, clean and friendly atmosphere. Front staff was great and willing to help with any of our needs during our stay. I will be staying here again would definitely recommend this property. ⭐️⭐️⭐️⭐️⭐️

Over all it was a pretty nice place to stay. Besides just about everyone at the front desk having an attitude like they hated their job and us having to replace the paper towels in the room because it wasn’t done before we got there, I’d stay again if need be.

The property was very clean and safe. Breakfast is included in your stay. They had Turkey options which was a plus!

Close to campus.

This hotel is great. Rooms were clean and designed very nicely. Breakfast was amazing!

Very nice, clean hotel, only issue is the small parking lot.

The reason we stayed here was very close access to the Amtrak station. The hotel is allowing us to park in their fenced parking lot while we are gone. Our room was extremely nice and clean with a full size refrigerator, microwave, and dishwasher. It is like an apartment. We have already booked for another trip.

The workers was very nice and respectful, Quiet clean and comfortable. Not to much going on. I recommend and would stay again.

Stayed here for a funeral so obviously not going in for fun. Modern property but you can tell its in a college town: scuffs along hallway walls, etc but our room was clean. Pillows & mattress way too soft for my liking, but some might like it. The man who runs the breakfast area is a hard worker. Kept it filled and clean. Theres cute areas to sit outside but there were ALWAYS smokers...its 2023! Why so many smokers? Should be a designated area to smoke. Pool was clean. A bit pricey for the area its in which is a slightly suss run-down downtown area near SIU. Id stay in this concept in another area.

Complete amenities

Room was large with kitchen. bathroom doors were pocket doors that didnt lock or stay closed. Bathroom wasn’t very clean. Mattress was ok. Pillows were not comfortable. Staff were friendly. Lots of breakfast choices. Close to SIU

The staff here was absolutely wonderful! Felt completely at home here. Wish we could of stayed longer!

Our room lacked cleanliness. There was dirt in the corners and m&m’s next to the wine fridge. The hotel seems to have a lot of wear and tear. The cabinet in the hallway next to the elevator on the second floor had dings and dents. The doors to all the rooms need a fresh coat of paint.

This hotel was wonderful! So clean and the staff was very attentive and helpful. I would definitely recommend staying here, when visiting Carbondale!

Pros Large suites Fully equipped kitchen New and clean Nice breakfast buffet Cons Very noisy next to railroad tracks No king size beds Doors either close or open by themselves

happy help staff especially Eric

It is a bit noisy being right near the well-traveled Amtrak line. Breakfast was just ok. We've had better at other chains. The room was fine.

My stay was very pleasant, the picture online on Hotels.com doesn't do it justice for the rooms, you need to update the picture they are very blurry and hazy. The bedroom and bathroom and kitchen were very nicely clean. The front desk people were very friendly and helpful. the pool, entrance area was really nice and clean The only suggestion to improve is the cleanest of the rugs had a light smell other wise I would of given it a 10 points. We will deftly recommend this Hilton Hotel I will definitely be making this my go to hotel.

N/a

We were beyond happy with the service, staff and accommodations! Within walking distance to the Carbondale Amtrak station, the hotel proved incredibly convenient for our family trip! We will definitely return!

The location was perfect to walk to nearby destinations. Very pleased to know the hotel gave the cleaning team off for Thanksgiving!

It was very roomy. But the smell of clorox /chlorine was bad...

My second stay. Roomy modern room. Super location. Happy staff!

For a newer hotel, I expected it to be in better shape. The place is not maintained and the one housekeeper I saw while friendly, was not housekeeping beyond holding trash in her hands. I saw no housekeeping cart. Trash was overflowing bins, common area carpets were unvacuumed, and stuff was scuffed and dusty. My room had toothpaste smears in the walls and hair on the floor. I had to request clean sheets and pillows for the sofa bed because the ones in the room were dirty. Big disappointment for the $169 rate I paid. Front desk staff Luis was friendly and the breakfast was OK. Carbondale is a dump town with no other hotels in area or I would have switched. I expect better from a Hilton property.

Satisfied