Checked in on Sunday to find the AC out, with 85F interior temp. 2+ hours trying to resolve with the management company, speaking to several different people and taking the majority of our 1st day in the house. AC had been out for previous renters, evidenced by 2 empty boxes with the trash for 2 box fans. We were not alerted ahead of check-in. HVAC tech arrived Sunday evening only to let us know part was not available until Monday. Tech returned later afternoon Monday to repair, after several more calls to management. The management company offered another property by 9:30pm (too late to relocate with kids) that was half the size. Our payment was partially refunded for the first day. 2nd issue - I slipped and fell on the pool deck exiting the house, also on day 1, which management assured would be addressed with door mats when the maintenance person stopped by, which never happened (Sun-Thu reservation). Note: AC was repaired by an HVAC tech, not the management's general maintenance person, which we never saw. Last issue was that the lock on the main sliding door from the family room to the pool was completely broken (handle and latch) and not functional. Again, nobody responded to repair this issue during our stay. We had to use broom handles to wedge the doors closed to feel that the house was secure. In summary, the house was beautiful and I wouldn't hesitate to stay there again, IF (and ONLY IF) it were under a different management company.

When we checked in the air conditioning, ice maker, and pool all had issues. I reached out to Vacasa via phone and texts everyday I was there and no one ever came to the house to address these issues. All I got was lip service and apologies from somebody obviously at a call center. There is ZERO local contact. I received all kinds of frilly texts saying that they were working on it and nothing ever happened. Do not rent from VRBO if they are using Vacasa.

Super duper

Family vacation, business education and beach wedding all rolled into one trip. This property was beautiful and just what we needed for our getaway! We would definitely pick this property again!

Beautiful, clean house. Comfortable furniture. Everything looks brand new. Only problem was there was no information given on a property host. I tried calling vacasa to help with the hot tub because it was not hot, only warm. They were supposed to call the next day and come out. They never did. No instructions were left at the property. Also one of the cabinet doors fell off when we opened it to find glasses. My husband had to catch it. It was missing 2 screws to hold it on the hinges. Also, the silverware drawer face came off with opening the drawer. We had to pop that back on. Not sure who to report that to since Vrbo did not respond to any of my messages and the sub company Vacasa wasn’t very helpful contacting someone to help with the hot tub.

I take complete ownership of going with a Vacasa property when I should have stuck with VRBO- and rented from an actual owner. Though I am surprised that VRBO allows Vacasa to list their properties on their site. While this house was nicely furnished & clean- there was zero communications on anything while staying. I had pre-paid for the pool heat (only knowing to do that because I happened to download the vacasa app)- however during our stay we could not get it working. I called Vacasa SEVEN TIMES across 3 days- with ZERO RESOLUTION. We rented this property for the pool/hot tub and we never got to utilize it. Following our stay I have reached out to Vacasa for a refund on the heating fee- and was told they will not refund. Next time I will DEFINITELY use a rental by OWNER- so that I can interact with an individual who actually cares about our stay. VRBO- take VACASA off your listings!

Beautiful, clean house. Comfortable furniture. Everything looks brand new. Only problem was there was no information given on a property host. I tried calling vacasa to help with the hot tub because it was not hot, only warm. They were supposed to call the next day and come out. They never did. No instructions were left at the property. Also one of the cabinet doors fell off when we opened it to find glasses. My husband had to catch it. It was missing 2 screws to hold it on the hinges. Also, the silverware drawer face came off with opening the drawer. We had to pop that back on. Not sure who to report that to since Vrbo did not respond to any of my messages and the sub company Vacasa wasn’t very helpful contacting someone to help with the hot tub.

Called twice before to confirm heated pool as thays the main reason we booked this property Got there pool was cold Called again multiple times they kept saying someone on the local team will reach out never did..

This place was perfect for our girls weekend. The house itself is clean, beautifully decorated and in a great location. Only a short drive or bike ride to the beach, restaurants and stores. The house was fully equipped and stocked with everything we needed, from beach chairs, coolers and bikes. Our Vacasa host, Jose, was awesome. He was really responsive and super helpful. He went out of his way to make sure our stay was perfect. The area is being cleaned up and it was nice to the island getting support from locals and tourists.