The hotel is very nice but the rooms are so small. Staff are very polite and helpful.

The front desk employee name Atsuko and manger Olga both very not friendly , my wife is always very sensitive for elevator noise so every time if we found the room is assigned too close to elevator after check in , after talk with front desk all the hotel always happy to help us change to different room , but this time the attitude from Atsuko and their on duty manager Olga just let my wife and me feel that they don’t even try to help us at all , they not even try check their computer system and just told us it’s fully booked tonight , what kind of bad service ….., after checked in we also found no tissue paper and body lotion , hair dryer is broken wrapped with tape and very sticky, shower head is broken and leaking , paid $236 for this kind of poor quality, don’t recommend anyone to stay at this hotel .

Good

Modern hotel with all facilities you expect. It’s not a wow hotel, it’s a good, clean, functional hote. Breakfast is included. Parking is across the road in a multi storey. Staff were neutral in their manner, not friendly, not rude just very indifferent…. Very short walk to the train to get in to the centre, just 2 stops and it’s free for hotel guests.

Asian woman too hard to understand And I pad was difficult and way too many fill ins, had to repeat 3 t times because iPad kept starting over…this was after a 7 hour day traveling to your Holiday express. And already. I am getting foreign emails. Asian was man said do not share emails. So what’s going on. ??

nice place

great location with easy access to public transportation to old tow Lucerne Switzerland and they gave you free pass to use the system. Plus free parking

Mildred was especially kind and helpful!

Safety, cleanliness

A good budget accommodation but the dust levels are on the higher side in the room.

The location of the property is superb with train connection within 4 minutes walk. The room amenities are very limited and the bathroom is tiny

I like the property it is only 7 minutes train ride from Lucerna it is nice very clean I wish it had a swimming pool

Great location, clean room, comfortable pillows and bed

Clean, modern hotel. Excellent and very friendly, helpful staff. Can recommend highly.

Absolutely fantastic hotel! Perfect location with train station just a min away. The staff were very helpful, special thanks to Crystal! She explained every aspect of hotel amenities including the free travel pass we are entitled to as a guest at the hotel. Thank you Crystal!

New and clean hotel.

The Employees of the Hotel are lazy and have no interest in working.The attitude they give is as if they are being forced to work.After my stay in Holiday inn the next day I checked in Kriens and the way the receptionist greeted and smiled was enough to show how professionally they took their job

Close to station

Great location near train station, Maccies outside. Great hotel, staff spot on. Great vies of the snow covered mountains. Breakfast was fine, no trouble.

Had a great stay

Nice hotel in industrial area. Room was too small to open a small suitcase with our sofa bed open. Nice breakfast. Modern facility. Great staff with smiling faces helping you.

Friendly and helpful employees. Convenient location to a Migros nearby and frequent bus to Luzern bahnholf. Easy parking at the basement or the public garage opposite. The room is clean but a little bit small for a family with two kids. Boring continental breakfast with only boiled egg but very helpful in saving the budget.

I liked everything except that this property doesn’t include the parking, great location clean and great staff.

Clean, good service and nice breakfast.

Great hotel, well deserved by public transports (5 minutes train to Luzern city center), friendly staff, quiet and comfortable rooms. Highly recommended!

I have been staying at least once a year at this establishment for several years, and I find that the quality of the accommodation is always perfect. Cleanliness, availability, comforts, tranquility, convenience, everything is perfect for an excellent stay. Even if the hotel is located away from the city center of Lucerne, it is very easy to reach the city center in few minutes with the free train from the Mattenhof station located 2 steps away, and the possibility to park at a reasonable rate is a real asset. Highly recommended!

Great hotel - but rooms not suitable for 4 ppl though as advertised - have 2 young children (6&8) but sofa bed really only big enough for 1 person.

Breakfast a little limited but otherwise fantastic. Clearly a new build and the cleanliness showed. We felt like the first people to stay in that room!

It was clean and good location to reach out to downtown. Decent stay for a budget. all room are same size with different arrangement of beds. a bit small for a family of four. will be good for a member of three if you have a kid. in a nutshell, OK for short stay.

New nice and practical hotel. Easy and good standards.

מלון חדיש שירות מצוין ארוחת בוקר טובה חדרים מצוידים היטב כמו מגהץ קומקום רכבת למרכז העיר בשלוש דקות הליכה מהמלון חמש דקות נסיעה מהרכבל להר הפילטוס

clean, friendly staff, close to train station, 5 minutes to lucerne central station, few restaurants around the corner