Had a cancelled flight, lost luggage and a delayed trip overseas to see my family. Thank goodness for a welcoming staff and comfortable room to end a very challenging day.

Room was nice but both TV's didnt work.

I'm a bit disappointed in our stay. We've stayed here before. It's been about two years since our last stay here. The parking is no longer free which sucks. There's signs everywhere to make sure you scan the QR code. The receptionist was not very welcoming. She had a bit of an attitude and had an AirPod in her ear. We had to switch rooms when we arrived since it smelled very bad like chemical or gas. The room we switched to was better but later that night we found out the sink was clogged. We called the front desk for the onsite engineer and the engineer never came. I tried calling the front desk several times but they never answered. The breakfast was okay, it's been better in the past. Overall, the stay was not good as we expected. We booked this hotel because in the past, it was great and our stay felt like home. I'm not sure if there's been changes with the mangement but I will not be coming back here again.

Surely not a place I would associate with the Hyatt brand. The hotel was empty, the restaurant was technically 'open,' though it was darkened, no staff or food to be seen from 5-7. In the morning there were several people having breakfast (buffet style with standard fare of a Fairfield Inn), but all seemed to be workers in the area who have an arrangement with the hotel.

The hotel has changed tremendously since the last time I stayed there before COVID. I was a regular and I'm not a Virginia resident, that should explain how much I Loved this location. But, it must be under new management. For starters everything has a QR Code?? There is not a personal touch anywhere?? The room are extremely small and refrigerator size is a joke?? I remember the rooms being much bigger with a Full size fridge, Sink, and Cook-top. We made our own dinner we stayed at this location in the past. When you enter the hotel you notice immediately that the carpet needs to be vacuumed at the Entrance door and in the elevator. The TV, wait for it Another QR Code for access. The bathroom was filthy and had mold around the toilet?? Lastly, the Breakfast used to be amazing with options for non pork eaters and vegetarians; this location used to offer omelets made-to-order. Now, they offer cold potatoes, eggs, and half-cooked meat? We passed and left to Order Breakfast at Cracker Barrel that's approximately 5 minutes away. Way better. I think it's safe to say I won't return to this location. Would suggest an overhaul of Customer Service, Cleanliness, Eliminating QR Codes, and Major improvement in Dining options? I've attached images if mold growing in bathroom.

Excellent hotel to stay near the airport. Room was very spacious and clean. High ceilings helped.

Stay was pleasant and nice. House keeping staff cleaned the room nicely. Couple of issues - Hyatt charged us a parking of 10$ for every night we were there and we stayed there for 5 nights so it all added up to 50$ + service charge for online payment. Near by hotels in the airport area don't have any parking fee and we felt we should have booked somewhere else instead of paying here. Since we stayed there for 5 days the breakfast options are exactly the same all the days (with only exception of replacing hashbrowns with fried potatoes on alternate days)

Nice and clean. I’m coming back