The service was amazing. The front desk and the valet attendant were great, professional and welcoming. The hotel is old which we were okay with but the room we were in was so muggy, had a strong smell (a scent covering a bad smell) and the air conditioner had a bright light that wouldn’t turn off with the remote. The bed was not comfortable and the view was not a view. This room was one of the worst rooms I’ve ever stayed in. I wanted to love it and return, but afraid that the room will be as bad and as uncomfortable.

The hotel is full of character. If you are looking for updated and modern this is not your place, but if you enjoy eclectic character, historic features, kind employees, friendly atmosphere in a great location this is the best place a round. I would absolutely stay here again. In fact I can’t wait too! The staff was accommodating and went above and beyond. The rooms are old but that is part of what you are paying for in my opinion. They even supply ear plugs if you are concerned about the train.

This was a mother/daughter trip over spring break to just hang out, shop, and eat at great restaurants. It was perfect! The hotel is right on Park Avenue so we could go back to our room anytime we wanted and not worry about driving anywhere. The shopping is great but the restaurants are even better! It was nice to sit on the patio overlooking beautiful Park Avenue with a coffee or glass of wine. The hotel is older so you have to understand what you’re getting. There is no refrigerator or room service and everything around you is “dated” but that adds to the charm of the place. The most important thing was that the bed was comfortable and the staff was lovely. I definitely plan to return and highly recommend staying here.

You can’t beat the location of this hotel right in the heart of Park Ave in Winter Park. We stayed for a night as we had a special dinner that was walking distance from the hotel. Reception was very helpful, the hotel has plenty of charm as well. The room and bathroom certainly aren’t ultra modern or updated, but everything was clean and acceptable especially for our short stay. I would definitely return and recommend for anybody needing to stay in the area.

A wonderful historic hotel in the heart of Winter Park. A treat to stay there. Highly recommend

I have so much affection for the Park Plaza and the people working there were all great. But the unclean condition of the rooms and balcony, hallways, etc… was kind of shocking. No consistency with the cleaning. I tried 4 different rooms, stayed in 2. Some of the furnishings were dilapidated, unclean, broken, etc… from room to room the TV was smaller and not user friendly. Fans were not very functional, a lampshade was broken, all the wicker/rattan furniture was filthy and the seat cushions too. In my room the cushion cover was gone and they haphazardly tucked a big dirty old sheet around it!! Also my mattress in one room was ok and in the next was hard and flat as a pancake,…with no mattress cover!! I could go on and on but I was too tired and so in need of a rest, I just stayed and waaaay overpaid. Oh I don’t think I ever heard a vacuum and my room was filthy with dog hair and wads of dust balls. Sorry to report all this but no one seemed to care or clean properly. I also found both rooms had a “junk drawer” full of tourist brochures, outdated tv instructions, junky menus, etc… the staff cleaned out the drawers after I asked them about it, but did no other things to assist my communication to them. I even turned away the maids for 4 days because they barely cleaned anyway and had no proper equipment.

Historic and pleasant. Amenities are perfect for the vintage.

Looked onto the roof with all the Air conditioner units , noisier than the trains going by. When I requested another room , was told I booked an economy room and that is what I got!!!!