O conforto do quarto e a disposição dos funcionários. Café da manhã delicioso. Localização ok.

Sehr nettes, hilfsbereites und zuvorkommendes Personal. Sehr gute Vorabinformation und Kommunikation.

Lage ist nicht ganz so zentral aber alles ist gut zu Fuß erreichbar.

Con este hospedaje no sabes bien por donde empezar a elogiarlo, primero la ubicación es muy central, si bien no queda en el centro historico si es muy cercano, en una calle muy segura y tranquila, la recepción es muy linda, la disposición de las habitaciones es adecuada, la comodidad inmejorable, la cama gigante y confortable, el clima de la habitación adecuado con los servicios necesarios de calefacción por si se requiere, la habitación es linda, el restaurante tiene una vista preciosa y lo mejor de todo el personal, es muy amable y dispuesto a ayudar en cualquiera cosa, nos ofrecieron ayuda con desayunos en horas por fuera de las normales por los toures contratados y estuvieron siempre muy pendientes de nosotros y dispuestos a ayudar, fue por mucho la mejor elección del viaje.

Очень приятный, чистый, новый отель. Номер светлый, есть все необходимое. Удобная огромная кровать, мягкие полотенца, много места для хранения вещей. Вкусный полноценный завтрак. Есть отопление. Девушка на ресепшен - золото, очень милая, всегда повышалось настроение при виде ее.

Ничего, все было великолепно.

La atención fue completa desde antes de llegar al lugar. Siempre atentos a ayudarnos con indicaciones y cualquier petición durante la estadía. Limpieza 10/10. Amabilidad completa, servicio excelente! Mil gracias a Gladys y a Dani por su hospitalidad :)

Todo estuvo genial.

A estrutura da pousada é excelente, muito bonita e confortável. A equipe também foi muito atenciosa e prestativa. Opção mais que recomendada para quem vai para Cusco.

Nos recibió Gladys que de principio a fin nos atendió de manera excepcional, las instalaciones y la disponibilidad de servicios hizo que nuestra estancia fuera la mejor.

Nada

A equipe é maravilhosa! Extremamente prestativa, o hotel é limpo, arrumado, cama boa, chuveiro delicioso, café da manhã é muito bom também. Sem nenhuma dúvida ficaria lá outra vez

Es muy cómodo y limpio con buena ubicación.La atencion del personal es muy buena. Un Tip si la puerta de ingreso esta cerrada y estas llegando sin internet en letra pequeña encuentras en un letrero al ingreso la Clave del WiFi.

The hotel itself was beautiful and great value for money. Staff were excellent, hospitable and communicated very well.

Located a little further outside of the Central Historical area than I realised at the time of booking.

The room was lovely and the bed really comfortable. Alex at reception was super helpful and friendly, helped us with arranging taxis, washing and a packed breakfast . Gave us lots of great recommendations

The drain in the bathroom smelt, probably just needs clearing out! Didn't feel super safe walking around the area at night, but it was okay as we just got taxis

Everything :) The reception staff Gladys was always so helpful and the hotel provides everything you need. I love how there is a safe and an umbrella in the closet- didn’t use them but still, a thoughtful gesture on their part

It’s a bit far from Plaza de Armas but I don’t mind

Excelente atendimento por parte da funcionária da recepção e da cozinha. Quartos limpos, cheirosos, chuveiro muito bom e bem quente, cama confortável. Vários mercados perto do hotel, e a uma curta distância do centro histórico. Eu me hospedo novamente se voltar.

Não se aplica.

Todo. Limpieza, servicio, desayuno,...

Nada

Beautiful property! We stayed here for one night after hiking the Inca Trail and Gladys was extremely helpful and kind. We were exhausted and she allowed us to check out midday so we could sleep and take our time in the morning. The breakfast was great and one of the better hotel breakfasts I’ve had in Peru. The room and bathroom were clean and fabulous - a great place to unwind after a long week.

The location isn’t as “central” as other areas, like San Blas. However, you can still get to the central area within 15 minutes by foot. The major benefit of being in this location is that it is MUCH quieter than anywhere you will stay in San Blas or a more touristy area.

Very clean, really helpful and nice staff, very good breakfast. Tea available at all time.

Super clean, great comfortable rooms, lovely and super helpful staff, good breakfast, quiet street

The only thing I can say negatively is it's a 10min walk from the centre of town

Excellent customer service Great communication Always willing to help to suit our needs. The most comfortable beds in Peru 😊. Will Definitely come back again Thank you Casa Esmeralda.

Great value for money. Spacious room. Great staff. Walking distance to the main centre of Cusco, taxis are easy and cheap.

Very quiet and personal. Very clean room and very comfortable. All staff are more than willing to help you and carry luggage, book taxi etc. We had to leave early the next morning to get train to Machu Picchu so they packed us a goodie bag with snacks, juice and a piece of fruit.

Nothing. It’s awesome ….. but like the rest of Peru there are stairs to contend with. If this is a concern for you, I suggest asking for a room on ground floor

Nothing

Check was at 9 am which is ridiculous because no one wakes that Early on vacation especially if you’ve had a long night. I have traveled across the world and this was the first time I was told that check out is at 9am. Most hotels are 11am or 12 noon which is more convenient. Will never stay here again. I had to pay additional because I went to breakfast at 10 am and was not made aware that check out was at 9 am and my flight left later on that day. I had to pay for an additional night which made no sense but since I didn’t want to hang out at the hotel lobby I had to. They have no late check options for people with later flights.

Bed was the best, and the shower was awesome. Clean rooms and nice early morning 4am brown bag breakfast. Staff honest and nice.

Location.. It's away from the center, and you need to take an Uber to/from this place, not expensive thou.

Best bed I have had in Peru. I love the Tea station.

Amazing hospitality, breakfast, and hotel. I have stayed at 15-20 of these local 3* hotels in South America and this was one of the better ones - amazing value. The only thing keeping it from 3+ stars is a gym, pull, and full-time restaurant. If you are looking for a very comfy place, excellent breakfast, and coat value... Your search has now ended.

Nothing

Staff, maintenance, breakfast, clean