The property itself was extremely clean, well-appointed and beautifully decorated. However, on the 2nd day it was discovered that the washing machine was not operable. Upon calling the property mgt. company on Sunday evening, we communicated with two employees who could care less that we were wtihout a washing machine. Our dilemma in this was that we were left with 6 towels for 6 guests and were trying to think ahead to washing the towels. When we asked for more towels, we were NOT reassured and instead we were told that there may not be any available. The employee also argued with us that more towels were on site when in fact they were not. We called again on Monday and encountered a more helpful employee but there was zero communication about when someone would come to fix the washer and then later zero communication that a part was ordered and that it would not be fixed during our stay. The customer service was awful and did not match the cost value of the house we rented.

The house is spacious and clean. Super easy walk to the beach. The internet was down and I wasn’t sure how to get it fixed but we didn’t really miss it since we were there to enjoy the beach.