Key wasn't ready by 3pm and went back twice and still no key ready, ridiculous didn't receive keys until 6.30pm. We pay money ahead of time for a guarenteed 3om check in and then you also send email to say if we want early check in to pay extra $50 but still couldn't check us in on normal time, very poor

Location and the room was great for a small family.

Key collection was terrible. The shop where the key was located would not hand over the key as the code I was given was incorrect. Nearly 2hrs later we still were waiting to get in to the unit. The Madecomfy team were trying their best but long wait times to address the issue and not ideal having to go to a shop nearby to collect key.

Close to where I wanted to be.

Poor checking in process. Was a nightmare just trying to get a key. Was booked for three people, but unless we were all in the one bed, it was terrible. The pull out couch was probably the most uncomfortable bed I’ve ever been in and there were no sheets for it. There was also what looked like a small red stain on the bed’s sheet. Was also offered a $100 refund on the room due to the four hour check in process, haven’t seen or heard anything more about that. Not going to follow up though, don’t want to deal with these people again.

Clean facilities, nice pool and tennis court with very comfortable bed.

Key pick-up was located over a km away from the stay which meant we had to divert our taxi ride to the venue. Our unit was situated near a very busy and noisy road. Only two bath towels so had to wash and dry them several times. The unit needs a set of pool towels too.

Apartment was spotlessly clean. The king size bed as really comfortable with ample linen. Massive TV and beautifully styled. Kitchen was very well equipped. Swimming pool in complex was very clean and enjoyed the tennis court, thanks for balls and rackets included in the apartment. Location was great, near to Broadwater and Australia Fair shopping centre. Overall a very comfortable stay.

Apartment faces the road but the road noise is minimal, windows very effective in keeping sound out.

Homely feeling

I had no transport and had to pick the key up from another location.