Good area close to city

Not clean at all and nothing would work

Location

The location and facilities were ideal. It was extremely comfortable - perfect for our needs, with the bath and reliability of the hot water at any time of day a particular highlight.

A relatively minor point, given the overall facilities, but while the balcony was welcome in good weather, it was a shame there was no way to keep its door open, with it slamming shut every time we ventured out.

Sound insulation so good that I lost that persistent feeling that the neighbours and I are too close. I often forgot about them. Location almost ideal. On river bank in historic area; near city without the bustle.

1. There were two main customer facing staff when I was there, who gave me their nicknames as "Ali" and "Jazz". One or both of them may have been during the temporary period of my stay replacements for the usual staff. In the first week when I went out into the city I got exceptionally bad depression, so bad that I sometimes found it difficult to talk to people and to string a sentence together. Perhaps some staff intended it. If they did, and had their reasons, they did not tell me what they were. This may have gone further into threats to townspeople. I do not know whether anyone caused this, or who. That is my guess. 2. Small, silly, cheap things were not there. Basin drain had a bad plug and no cover grill so I lost a small toothbrush down the U-tube. Few kitchen utensils. Saucepans without lids. I asked for a light bulb in the oven; a bin bag which fitted the bin; a less blunt kitchen knife. These did not appear. What a waste of a fitted kitchen and a great building!

Great location and a well-equipped apartment. Opposite Castle Gardens and 5 minute walk to De Montfort University's main campus. 5-minute walk to Tescos and 10 minutes to get into City Centre.

Having a t-towel would have been useful. However, the biggest issue was that I was on the 5th floor and the fire alarm within the block went off twice in one afternoon. I had my daughter visiting (pre-arranged) as she's at university in Leicester. She is a wheelchair user and there were no instructions about how a disabled person would get out of the building in case of a fire. Obviously, we wouldn't use the lift but there are no details for how to escape. Thankfully both times the alarm stopped just as we were leaving the apartment but in case of a real emergency a disabled person wouldn't know what to do. Also, the bath was really slippy (shower over the bath) getting & & out as no mat or anything to hold onto,

great location, super friendly and helpful reception staff

smart tv would be a great bonus

All good just a little disorganised re informing me how to access the apartment and the car park

As above

The location is the best ever, just down the hill from the city, very convenient. Will definitely stay here again, the apartment is more than expected and the staff, Josh I believe his name was very accommodating, actually went out of his way, quite often. Excellent value and very comfortable.