The pool was clean

The breakfast was plain, the dining room very crowded and always had to wait and look for a table, poorly ventilated room just above the entrance so there was noise and light, but I wish that would be all. There was a leakage in the bathroom of the room the staff tried to hide by painting the ceiling and cleaning the sink while I was away but left my ruined and dirty cosmetic bag that was wet and full of mud because everything from a broken pipe spilled inside. I had to throw away makeup and cosmetic products worth of 150 euro, spent more than an hour cleaning everything else and felt that my vacation was ruined. I talked to costumer relations manager that assured me there will be compensation, but the day after demanded to receive the damaged products that I throw away for insurance, refused to accept the videos i took and refused to compensate me. This could happen anywhere, but the problem is with the way the hotel dealt with the issue. I paid a lot of money to be treated like a thief and liar that tried to get money from the hotel and got my property ruined. Terrible experience, terrible costumer service, total nightmare.

We had a lovely stay at the Corfu Holiday Palace. We stayed in the villa, and the staff had left some lovely goodies and a bottle of prosecco to help us celebrate a hen do. I had another room booked for other members of our group, and realised I booked it for the wrong day!! I was mortified, but the staff on Reception sorted it out with no issues. In fact, they upgraded us to a sea view room, which was so appreciated. Lovely facilities, and the beach/pool areas were fabulous.

Unfortunately, the lift down to the beach was under maintenance. However, there is a path down to the beach which is totally fine.

The breakfast was really nice! probably the best breakfast we have had on our holiday. The room view was absolutely fabulous and the location of the hotel on their own private beach was amazing! Definitely returning next year

The air conditioning in the room didn’t work at all after numerous attempts at it.

location and staff

ac was not working, even with doors closed … having doors open invited mosquitos…

The location is so beautiful, looking out over the Ionian sea. There is a very regular & cheap bus service, 2A, into Corfu Town. The bedrooms are light & spacious. We asked for and were given connecting rooms. All kept spotless

Nothing -it suited us very well

Beautiful location with an amazing view

Needs a renovation

breakfast was good. the bungalow was large but very tired the bathroom fittings were worn outing needed changing the hot water often run out. the view was nice a good view of the airport runway. very very noisy day and night. the pathway to the bungalows were dangerous with lots of stairs. the highlight was the bar and the terrace was great and the bar service was brilliant.

reception was very average and quit often very rude. the owners need a good look at themselves the hotel needs complete renovation there was a big group of us approxinately 60 people none would go back certainly no 5 star.

beautiful location & so clean and staff so nice and helpful

clean. private beach , loved the beach bar , the food was yum ,

nice view from pool area. La Veranda Resturant on site was very nice.

very run down and tired. Definitely not value for money. Room was very stuffy and aircon didn’t work very well. Bed was old and uncomfortable. Room was small. Bathroom had some water damage. Staff were friendly but not very helpful with information regarding activities

Hotel had nice view (the sea view room), very greeny surroundings which was nice and nice beach.

Hot water issues in the room between 17:00 -19:00 pm was not nice. Also the pool was not as nice as expected. Last, the food in the buffet (breakfast and night time) was a lot (big variety) however flavor wise was average for a 5 star hotel.

view

pool grubby paint peeling workers in front all morning. shocking funicular to beach most disappointing black dirty stretch beach in whole of Greece where we’ve been for 6 weeks breakfast cappuccino machine broken waited in queu for 20 mins to get cappuccino. nobody came to tell us there was another machine in room next door. omelette ghastly thin dry and chef grumpy hated her job. soo sad as we were on holiday and didn’t want miserable people around check in lady was impolite as as we had Ionian suite all our friends got rooms on arrival upstairs but we had to wait in foyer until 15:00 when eventually we got so fed up we insisted reception give me a room and only then did they give us our average room no fruit nothing in room. terribly disappointed and please take my criticism constructively. I don’t want money from you and willing to pay but hate being disappointed by lazy unfriendly tired staff. not my problem as I also work so please organise your staff training breakfast felt like cattle parade

Suite was excellent with comfortable beds and a spacious balcony. Breakfast was very high quality with great choice.

No location to set shower head which had to be hand held.

BOOKING.COM got this one wrong. I don’t understand how you can rate it as 5 star - yes it has 5 star potential but needs investment particularly in the bedrooms and bathrooms, a hose shower in the bath is not 5 star standard and stone cold water for the shower is even less so.

Rooms poor quality, TV, fridge and safety box like from a museum and no hot water for a shower.

spacious room and facilities

I don't like the security at the Gate. I find it very off-putting. Constantly being asked if you are a resident of the hotel. It is very officious and unpleasant. I would actually put me off staying there in the future!!!

The hotel room, pool, beach and views were great.

The fixtures and fittings are old and rusty. Especially in the bathroom, the bracket holding the shower was missing so we had to have hand-held showers, and the extractor fan didn't work. Also it was such a long wait to get served at the pool bar/restaurant, we went out mostly for food.

private pool with suite rooms

watered down juice, inedible food, smell

nothing much. I wouldn’t recommend it

the hotel is situated practically on the runway of the airport there are planes landing and taking off until late in the night and early in the morning the food was bad. the smell of drain at the pool and pool bar is disgusting!

In general the hotel was well located and the main swimming pool was quiet relaxing. The breakfast was quiet nice, except the juices which are totally testless and chemicals

The staff of the hotel are useless and slow. We had to wait 30min to check-in because only one employee was at the desk. They ask you for your credit card number and ccv at the reception that you have to write down at the view on everyone. Its shame! We didn't manage to get towels for the beach once! Apparently they were running out of towels from 9am and they refuse to give us a normal room towel. It's definitely not worth a 5 stars hotel and it's a way to expensive for what is it.

The location is amazing and the pool and access to beach is fantastic.

Service is not suitable for the standard and grade of the hotel. Few examples: on our second day, around 4pm I went down to the pool and was told that they don’t have anymore pool towels to give away. They have limited amount to give and they typically runout around morning or early afternoon time 🤷🏽‍♂️. Another bad experience was when ordering food from their lounge, we received a really bad bottom of the barrel type French fries. When complaining and requiring for them to be replaced, we were told by the bar manager that” this is all they have and they can not replace it to anything better”. He also agreed that this is non worthy of eating and told us to go complain at the front desk. We returned the fries but the worst part was that the front desk were not accommodating to the situation and charge refund was not so easy to get. We had to argue our way with the staff and manager. Again- not suitable for this type of an hotel.