Su ubicación instalación y la playa

Que no se puede reservar en sus restaurante . La app no sirve y no te aceptan reservaciones en el lobby , tampoco te brinda apoyo para reservar

The beach, great view from the room.

No control of the thermostat, one broken elevator for a few days, hard to make reservations for dinner.

Great location and great food

Just the shower drainer was slow

Everything was quick a responsive they staff was great

The best location on the beach in Cancun

Checkin is a joke, the slowest process I have ever experienced in a hotel which takes 250 USD per night category. The employees deal around with multiple papers and screens in their computer, they have to call backoffice to double check whether it‘s already upfront paid or not. It‘s not the front desk people fault it‘s the uper management of the hotel who is not able to streamline checkin processes. It‘s from the stoneage what they do here and it‘s not the first time I stayed there, since at least 4 years in a row it‘s the same mess. Fire the upper mamagememt and hire people who know how to setup modern digital age confirm processes.

It was lovely and the facilities were top Notch. The staff was beyond helpful and made everything easier and very respectful. Loved the hotel and the proximity to the beach

good location.

the hotel is old. I wasn’t expecting something like that for the price I paid. there wasn’t enough electrical outlet to charge devices. the TV is not a smart TV and you can only watch cable TV. The bathroom light is very dim, and the drainage is clogged. the hallway at night is dark. the elevator is old and slow too.

The location

The buffet food was offensively disgusting. I wouldn’t feed that to a dog. This is my 3rd time in Mexico. The other 2 times I stayed at Grand Americano and Rui and the food was amazing!!! I can tell Krystal Altitude just wanted to save money because their food was trash and the cocktail drinks were all watered down. The staff was very rude at the front desk. They made me stand to the side for almost 30 minutes stating my reservation wasn’t in the system yet. Then they started helping other customers. Nobody helped me until I got angry and started to snap. I had been traveling all day, don’t push me to the side and make me wait like my money isn’t just as good as everybody else’s!! Also, we kept ordering drinks while we were at the beach and I caught the waiter making a hand gesture to one of his coworkers acting like we were asking for too much. I will never stay here again!!! There’s way better resorts to stay at.