My room was dirty, not what it looks like on the photos, was not treated well by staff, beds weren’t even made properly

What a beautiful property. I came along with my son! When we entered the foyer he exclaimed “we are staying somewhere SO FANCY.” We enjoyed the facilities, we used both pools, our room amazingly deep bath with good water pressure in the shower too! We will be back!

Nothing. I was skeptical as the reviews do seem a little off putting but in all honesty we couldn’t fault our stay. Staff were lovely, restaurant was yum! Love the pricing, I’m not sure why people were complaining?

The restaurant and bar were excellent. Great value. The staff were very friendly. The bed was comfortable. The view was nice. Good car parking - no extra cost

The room smelt of cigarette smoke. There were minimal amenities in the room - cups, cutlery etc, There were young kids playing in the courtyard at 11 pm, which was very noisy. The carpet in the walkway was very dirty. It needs some TLC but the new owners are very pleasant. They need more staff rather than trying to do everything themselves

The stafff very helpful we stayed there for 2 weeks went above and beyond

They were perfect

We had a lovely view of the water and boats

Paid an extra nights accommodation as we were on the midnight flight and wanted to go straight to our room at sleep. I informed them twice that this was what I was doing. However, they classified my booking as a no show so they gave my room away and had none available to give me until they got cleaned.

Ficar perto dos parques. O lugar em torno é muito bonito.

Limpeza. Realmente eles são muito ruins de limpeza. Dentro do box do chuveiro ainda tinha shampoo e Sabonte do hóspede anterior. Vaso sujo... cheio de pó. Sou Cleaner queria mesmo era lavar o banheiro antes de usar. Eles não tem serviço de quarto pra nada, nem pra tirar o lixo . Utensilios de Cozinha - Péssimo. O quarto era pra 4 ,tinha 1 prato , 1 faca... NADA equipado pra quem quer fazer uma refeiçao no quarto

Great location

Parking and basement not so clean

Conventional location

Nil

Space and have everything we need for job

Nil

Location

The staff were unorganised when we arrived and obviously didn’t communicate - tried to charge us again (although they already rang the morning of to pay), didn’t know which room we were staying in, one lady let to go “check” our room and another man came from somewhere else and asked to help. I said we were already being looked after and then became rude. Room was not clean and we arrived at 5pm. Had booked for 4 people but only had amenities (towels) for 2 people. Lifts weren’t working. Stated would have a BBQ outside, but didn’t - didn’t see any balcony with one. No batteries in the TV remote so couldn’t work TV.

Peace and blessings

None

Enjoyed a walk around the area in the evenings -- terrain was flat very little hills ..

All was fine no issues

Kids enjoyed the pool. The air con wasnt too noisy. Room was tidy when we arrived. Parking outside our apartment was good.

One room had no plug, dishwashing liquid or cloth to wash dishes. The fridge was hanging out of its space under the kitchen sink. The tv was not working in one room. In that same room, the shower door had no handle on the inside. The kitchen light was not working. Emergency exit doors were jammed open with spoons, ice cream scoop and dust pan.

Room was clean enough.

Efficiency at reception, understaffed, 40 min wait, pool dirty and out of order

The lifts were broken down the whole time with no signs, and know one explaind that, we were on the second floor so it didn't impact too much but saw elderly struggling. the rooms weren't cleaned/serviced at any time, no one told us anything and no information was given about pool use ect. One lady worker was trying to do everything and I think it was her week working probably ever.

Everything

All bad!

Everything!

the value for money

the owner hung up in me 2 times and proceeded to justify the reason because she is busy and is a value property and thought she answered my question but didn’t. i addressed this with her who is actually the owner who advised she is busy. I said the guest are the most important. She said that they are budget accommodation. I suggested hiring more people so that someone can answer the phone and gave the time to speak to the guests. she walked away, different cultures?

Good location, good aircon, comfortable bed, good shower.

On arrival, we were bumped to a smaller room, due to late booking by a family. Lift out of order. We had to climb up stairs with our luggage. Our room had limited consumables - especially milk, no crockery or utensils. 2 small mugs, no wine or beer glasses, no bottle opener. Emailed property for more supplies - no answer. Asked and received at desk for more toilet paper. No power outlet near bed for CPAP machine.

Awesome location, close to shops and great fishing spots!

This was a terrible experience for my family and there was no concern for our welfare after cancelling our accomodation the day of our arrived. We were left with a family of 8 with no accomodation for our planned family holiday. They knew maybe up to a week before our arrival that they had no power, water or air conditioning at the facility but we were not informed. When I rang 2 days before our arrival I was greeted by a Asian speaking receptionist who told me our booking was "all good" then hung up on me. Two days in a row I received the same response. We continued with our planned arrangements giving the receptionist the benefit of the doubt that they were an honourable business. Unfortunately they were not and left us stranded with children and no accomodation and a 3 hour drive to home.

We will never recommend or use your facility again and will tell everyone possible not to book through booking.com Please teach your staff to communicate properly with customers and not to hang up on them, have enough respect tp talk to them properly and explain if you cannot honour our booking - at least then we could have sourced an alternative place for our family to stay.

Worst experience ever.

Our review is very long as the experience with this hotel left us so upset and we don’t won’t others to go through what we did. If we could give zero stars we would. We booked this hotel few weeks before our stay to spend a New Year night at the Gold Coast with payment on arrival option. A women called in the morning from mobile demanding payment. We said we are happy to pay but to make sure it is not a scam we asked her to call from hotel phone or send us an email through booking.com or hotel. She asked if we are definitely coming and when we said yes she said ok and hung out the phone. When we arrived the same women at the reception extremely rude and abrasive said no room for you, find another hotel and left. We stayed there speechless until she was back. My partner said we wont leave until she gives us a room. She asked us to follow her to the first floor where she started to yell at a young family with two small children telling them to leave hotel as she needs a room for us. She said she will call Police. A male explained to us they rent their room on a weekly basis. We asked the female (who was called the boss by another staff) not to get us involved and showed her that there are still rooms available on booking.com and other websites for $718. However, as the situation became very uncomfortable we just left very upset. Later we have found so many bad reviews on other websites then booking..com. The hotel was smelly and dirty. The worst experience ever.

Worst hotel to stay. No staff to find. No one at all.

Worst hotel to stay. First hotel was dirty. Was told A/c and lift both not working and did not repair in our whole stay. In three days no housekeeping was done. Cafe has worst food to eat. Would not stay next time. P

Absolutely nothing the receptionist was an awful human being

We arrived at resort to be told to go get accommodation elsewhere as they had no aircon and elevators weren't working, if we weren't willing to pay full price. The older Asian lady was so awful DO NOT RECOMMEND THIS ACCOMMODATION AT ANYONE

Couldnt eat - no power

Not being told at time of booking that this hotel did not have any electricity

Location and price

Seems understaffed and needs a refurb

Pool, view of the marina, bar, the gentleman who apologised for the water being off. Perhaps he was the owner? He also worked in the restaurant

The cleanliness of the room (rubbish on the floor, cockroach in my shoe, bathroom floor extremely wet after cleaning and slippery. The restaurant was fairly ordinary and the hotel is in need of some upgrades and repair. The screen door was broken and we did not receive a key to lock the back entry door to the pool.

Bed was comfy, pool was nice.

Elevators Didn’t work, layout of the building was very ordinary, Sauna was not operational, was not able to watch any tv other than free to air, breakfast Cereal was stale, yoghurt as part of breakfast was out of date, not initially provided towels, mosquitoes in the room.

Not much at all really.

Everything. The amenities had not been topped up, the outside balcony flooring was peeling and covered in a slimy mould from the AC unit, there was a single rusty nail stuck in the ground as a door stop for the bathroom (easy for someone to step on or kick), the bed springs had given out and were uncomfortable but to top it all off the woman on the front desk was arrogant and unhelpful. We booked earlier in the day for a same day arrival, we get a call a few hours before to reconfirm the booking (that’s all the call was - “are you really coming”?), we arrive, checkin and pay for the room to THEN be told the elevator isn’t working. When I questioned the woman on the desk her response was “don’t make this hard, I can give you another room or a refund”… I simply wanted to know why we weren’t told until the 11th hour that their 3 story apartment complex didn’t have an operation lift and she just wanted me gone - zero customer service.

The pools 2x are child-friendly. The room assigned to us is complete with microwave, washing machine, heaps of cupboard, 2x sofa, big fridge. If i have known, i wouldve stayed here for the rest of my holiday.

The booking said 2x queen beds, only one when we get there. So we had to sleep in one bed for 2 adults and 2 children.

The price was cheap and the front lobby was still nice but that's the only good things.

The lifts didn't work. The basement was very dirty. The card operated door locks didn't work so they installed physical code locks which means previous guests could still access the room. The rooms were not very clean. Only 2 of the 6 lights in the room worked. The pool area was filthy. The pool gate did not close properly so kids could just go in and out freely (highly illegal). There were broken fittings in the floor of the pool that meant there were sharp parts to stand on.

Not much to like about it other then the location

The staff had literally no idea what they were doing, the young guy on the desk looked like he walked straight in and was he’s first day, we paid and he didn’t even know how to print of a receipt, we got to our room and key card didn’t work so had to go back to see him and he was so confused. Once we got into the room it was full of mosquitoes and had a strange smell to it. As we went to have a shower we couldn’t find any towels so another trip back to reception to ask for towels and once again the bloke on reception looked confused and said someone will drop of towels later. The aircon worked however it was not producing cool air and no matter what settings were changed it still would not produce cold air which made the night difficult to sleep as it was very hot, also looked like the aircon has never been cleaned as it was covered in so much mould and dirt. Definitely would not recommend staying here and I would avoid at all costs, will 100% never be back

beds were ok

The site had unsatisfactory amenities: there was no air dryer, street parking was the only option available, the basement parking was unclean, and the elevator was out of service. water pool not clean