Lounge, main bedroom very spacious & comfortable & kitchen quite good. lots of plates , cups, glasses

Bathroom way too small , hard with only one toilet & in bathroom Hot water not hot enough! Towels thin & scratchy, potplant in bathroom mouldy & broken overhead light in bathroom not working power point in kitchen broken Bedside lamps not working both sides in main bedroom Everything needs maintenance Lock box very hard to open the parking meters at Shoal Bay beach

Location was good and the property suited our needs for a two night stay.

The property had not been cleaned when we arrived around 2pm. It took a couple of hours to contact the owner on the emergency number provided and the cleaner eventually turned up at 5pm. We were promised a 30% reduction in our cost but to date I have not received a credit to my credit card. The pillows provided were very soft and provided no support. I think they need to improve the quality of the pillows, otherwise everything was good.

Close to the water and town centre.

Main bed needs a new mattress.

Location was awesome . Walk to beach and just few minutes drive to Shoal bay or Nelson bay.Lotsbof option of park and kids friendly beach near the location.Lots of restaurants available just a five minutes drive.

nothing to mention

Nice warm apartment setting, suitable for family based stay.

Unfortunately, several things are not with my expectations:. 1. Upon arrived, we have found the trash been left in the bin and not been empty. 2. We planned to celebrate my father birthday, so we put the provided plates & glasses to dishwasher for cleaning first before we use it. However, to the disappointment we then found out: a. there were 2 glasses which hard stain on the glass, looks like someone lips marks on them. I called to owner, and the response i got from her was that why concern on this glass when there are many other glasses to use. b. The dishwasher has a clear dent and cracks on; I called to owner which she has instructed continue to use it without problem and can use the provided sachet of washer liquid on it. During the dish - washing, the whole floor near the dishwasher flooded with foams and water leaked from dishwasher. There were also no notes or card mentioned to place half sachet or quarter sachet or washer liquid. The owner blamed me putting whole sachet on. However, she is happy to provide a discount on my stay due to this inconvenience caused. c. unclean mark and some see some human hair on toilet seat underneath at the bathroom. d. Oily marks and at BBQ burner at balcony, we decided not to use it. I have sent the photos to owner, and what disappointing to me was the response i have received from the owner was i am welcome to leave if i don't like it. I have decided to cut short my stay to only 1 night since. Very bad customer experience i have received when my intention was in good will to report some of my observation for her future business in this apartment. Not recommended if you are have cleanliness in mind for family trip especially with elders and children.

Perfectly suitable unit. Clean with everything you could possibly need. Good location enabling a short walk to shoal bsy shops and Nelson Bay. Easy beach access. Appreciated the lift. Lovely and quiet.

Liked everything really. Perhaps a chair at the pool but this nay not be possible.

Very clean and tidy.

Bed in main room was broken which caused it a little uncomfortable to sleep in other then that everything was great.

N/A

Dishwasher not working. No locks in the toilet door.