Everything was matching our taste and preferences. The staff was serving with the smile, unfortunately I forgot few names that I had noted.

Lobby to have some more sitting arrangements.

Breakfast was good and overall food quality was good.

Wish list would be room size and bathroom , could have been more spacious for the price . SPA area should be on a floor which provides more privacy for guests , there should be a very gentle music and interiors should be more done up , team can definitely improve on this area.

The quality and available varities of breatfast was good. The staff in the restaurent was very cooperative. unfirtunately the etam at front office needs to upgrade their aproach to standards of other Fortune facilities in India.

No arrangement to pick from airport despite rior information and confirmaton back. The door lock of the room got stuck and was opening for three times during my stay of 7 days. Also the door was not closing properly, and the maintanance erson was trying to convience me by saying it closing perfectly. After certain delibrations, i stopped complaining. So, similar to front office team even the maintanance team has to change their approach for looking at the complaints by customers.

Comfortabele

Nothing

Breakfast was very good. Staff eager to meet any special requirements. Evening Buffet dinner was good value for money. Due to many cancellations on account of the cyclone, staff were very attentive towards remaining clients

Attention to detail needs improvement. Salt and pepper missing on some tables. Forget to provide napkins, etc. Such things should not happen in 5-star or even 4-star hotels.

Check in was very quick and smooth, and we were fortunate enough to be upgraded. The room was on the 9th floor and was very nice and had everything one would need plus a few extras! We had a buffet dinner at the restaurant and we were greeted by Dusmanta Kumar, he was very informative and helped us navigate round the huge Buffett. The food was excellent and had all types of food even for those fussy eaters like me. We had breakfast buffet and there was a lovely spread of food with fresh to made orders of eggs, dosas etc. We had difficulty getting a taxi and Rajiv helped us with providing a hotel car to get us to the coach pick up point, had he not assisted we would have missed our coach, we are very grateful to him for his help. It was a shame we only had one night here, but for sure we will be back again and recommend this hotel. Thank you to all the staff keep up the great work and excellent customer service

Quick check in and check out, Friendly staffs Value for money breakfast at restaurant.

When we check in at late night, there was some cleaning happening in lobby area and it was very strong chemical smell, causing irritation in throat and uncontrollable Sneezing. Staff never apologised for this.

Good staff at the reception Very polite and helpful