We were quite impressed with the property and the staff. What we didn't like is that by using VRBO to book the venue, we were charged a resort fee and a cleaning fee that would not have been charged if we had booked it directly. There would have been absolutely no difference in the unit. The resort fee and cleaning fee WAS accurately stated in the online ad and in my email so I'm not complaining about that. My dislike is that the 2 fees I was charged (and paid) were in my opinion unnecessary since other reservations were not charged the extra fees. As a result, I cannot ever use the VRBO service again.