We arrived and the heat did not work! There was no blanket. I asked room service for a heater, which they did provide. There was no breakfast other then coffee, although they advertised it when i booked. I am not a picky traveler but this is unacceptable.

This place has charm and is cute. If you know what you're getting, it's just fine. However, the listings are definitely misleading. It makes the rooms looks bigger and leads one to believe that rooms include a kitchenette area and bathroom, when those are shared areas and not in-room. I do not necessarily mind sharing a bathroom etc but I do want to be aware of that when booking. There is definitely no 24-hour desk, and having the breakfast room not open until 8 AM doesn't work for me as a business traveler. However, there is a great Bakery right next door that I would highly recommend. Please also be aware that there is no on-site or otherwise dedicated parking, and this is right at the edge of a neighborhood. So parking may be challenging depending on when you stay or arrive.

I booked this hotel as it was near my next day appointment. I arrived at 3:30, was given key to my room, and that was the end of human contact at the hotel. I believe I was alone all night, there was no 24/7 clerk or anyone at all, there was no food service as shown in the promo for the hotel. This was an old place, with shared, not an ensuite bathroom. My room was small but OK but the bathroom was tiny, had seen rough use and no maintenance, the shower was dangerous to enter and use. Again, while a shared bath, I was the only human on this site during my stay. Had I had a medical need, had fallen down the steep fourteen step stairway to my room, there was not a single person to assist me or get me help. The promo pictures of food and rooms was totally inaccurate. This hotel is a disaster waiting to happen and a potential huge liability issue for Hotels.com and Expedia. I was tempted to report this hotel to the local fire and police agencies. This is likely a case where Hotels.com has not done due diligence to ascertain the safety of this hotel but put it on the booking site to gain revenue and depend on guest reviews to determine judge the hotel quality. I paid for the room with Hotel.com award points and feel I deserve to get those points returned to me.

I have stayed here quite a number of times, and I am always fascinated by all the beauty and intricate details of this historic hotel!!!