Our party of 12 had a great time at this beautiful home on Chincoteague Island. The home is clean, albeit smaller than expected, and common areas stocked with games and TVs for entertainment. There is a binder located in the banister hallway outlining the rules of the home and where you can find answers to FAQs. A few major things to note: this property is not a personal rental home, but one of many owned by the company Seaside Vacations. This made the home feel impersonal, but more importantly caused hiccups in receiving clear answers about the home. Many of our inquiries to Lance prior to arrival went unanswered. As a result, we weren't able to receive the correct code to the shed holding the bikes until our second to last day. This was a huge bummer for our party of 12 that was looking forward to biking around the island together. (Note: at the end, many of the bikes turned out unusable, with broken brakes and such.) That being said, a lovely representative from Seaside went above and beyond in attempts to help, communicating with us via phone and text, even off the clock. HUGE issue to note: the bathroom on the upper floor is only accessible through the entrance to the King room (also connects to the bonus Margarita room). Linens for the beds are not provided, which guests do not discover until the check in email received the day before arrival. While linens are available for rent, they have to be requested 7 days in advance from the rental company. House essentials such as hand soap, dish soap, garbage bags, toilet paper, and kitchen spices are also not provided. Cookware and dishes are aplenty, but are cleansed only by the guests before you, so ensure you thoroughly rinse prior to use. Overall, we had a great time at this house but wished there had been clearer communication prior to arrival about what was to be expected, both of us and from us. Decent location, not exactly walkable to downtown or the Wildlife Refuge, but easily drivable.