The staff were very friendly They had great amenities The food at the restaurant for breakfast was excellent

We had to cart a stroller up and down 3 sets of stairs in order to get to our room. The water was lukewarm for showers. It's extremely noisy if you're in the atrium area. The waterslide have been closed for months, and they were the reason we booked at that hotel. We were made aware that this was the case, but we were then told we would have to pay $10 just for a cot for our daughter. $10 was not a big amount, but you would think that good customer service would wave that fee, considering all their facilities were not available. We were under the impression that our credit card was going to be charged a certain amount. When we got to the hotel, we were charged nearly an extra $100 in fees and taxes. It was a bit deceptive as it appeared on the advertisement that the total cost was what we were originally quoted. It's definitely overpriced for facilities not being fully available.

Open concept for kids to play. Water and coffee continually provided in lobby. Cheap breakfast. Movie in side lobby for kids in the evening..

The water slide wasn't working. Surprised BW doesn't have recycling bins in the rooms and around the atrium. The fees for the video games. There are only a few, but $2 for air hockey. Was also shocked, not a BW issue...how messy some kids were. Leaving garbage laying around...

Needed a place to stay for the night

The meal we had was OK but the waiter got all the orders wrong. Gave my son hot sauce wings that he didn't order. Gave me a drink with rye in it and I was pissed I'm going to have to start over at AA meeting. You guys need new waiters. Plus my grandbabies wanted to use the waterslide and we couldn't use them. You should update your website saying water slides not in use.

The staff was fantastic!! Everyone so friendly and caring and extremely helpful. They were all so nice with my toddler and that made him enjoy the stay even more! The food was good and having the atrium with the jungle gym and all the other entertaining things was the best thing for my kid!

Lobby clean and staff were nice.

Everything closed or broken down. It needs major updates.

the property was really good for the kids. they had a blast. room was clean need some fixing up, pool was warm also needed some fixing.

it was so cold. didn’t seem to have heat on in the halls and atrium where we spent most of our time . very cold going from room to pool. bathroom is the pool area not working. when checking in the front desk was not friendly. seemed like we were disturbing them.

large, kid friendly, pool, breakfast included, safe.

pool slides were closed and haven’t been fixed in many months.

The amenities were amazing for the kids.

The slides in the swimming pool aren't working. No elevator for the building that we were and the stair had a lot of dust. The sofa bed wasn't comfortable.

Liked the fun zone.

Wasn't instructed on what time breakfast ended and therefore almost didn't get breakfast which we payed for when booking. Also the fun zone is looking cold.

Nice staff, room is what it is bed was comfy. Breakfast was 100 percent on point.

Just feel if the place is geared towards families with children then the play area and equipment should be the number 1 area of focus. Video game area 3 games out of order ( 2 of which were out of order in 2021) and 1 game had no prizes left to win. Other 3 worked fine.

location

neighbouring room was smoking pot all weekend and despite repeated calls to front desk they did nothing other than tell them not to. There was no compensation of any kind for us either.

The room was clean and quite roomy.

Had room out to an atrium, , where there was a play area for kids and teens. Was quite loud at times, but got quiet at 10pm.

The staff was fantastic the room was nice and clean pool was great and the food was amazing at the restaurant

We stayed there a year and a half ago during covid mind you and it was half the price of what I paid this time for one night I found that to be a little over the top