very efficient check in great room upgrade unexpected and totally appreciated!!

slow elevators if I am to complain about anything

Great location over looking the river. Room very clean and comfortably furnished

Took a long time to check-in as IT systems were having issues following an upgrade (this is why you test). Charged twice for my room and yet to receive return of the 2nd charge (its been 3 days). Breakfast very limited with no kitchen menu as the ovens were down. Had to work from the lobby as the WiFi on the 7th floor was down for most of the Fri morning. It was also down when I arrived. Pretty terrible to be honest given this is a 4* and one of the most expensive hotels in town.

Location is super, rooms are clean and comfortable and the restaurant has great staff and food :)

Didn't love being on the ground floor, next to side door - BUT it was very quiet and did eventually exceed my expectations.

safe and clean area. Great location

rooms were tiny and windows are small. Doesn’t compare to Crowne Plaza at Niagara Falls.

I love the hotel the staff was amazing specially when i was so disappointed with the aweful service from Booking. The hotel is clean and pretty !

I love the hotel really enjoy it! But is extremely disappointed and sad that all my friend paid 80$ less a night booking right from the hotel… i use booking all the time for my hotel and this is the last time… i felt discussed that you charge me 80$ a night extra than the hotel itself! I understand 10-15$ to pay for ur fee but this much is awful plus no parking and free breakfast and friends had it with their cheaper price

Only positive point was the location.

Room had no window; I had no control over of the temperature in the room; room was next to the pool so very noisy.

Property is in a great location central to everything. Staff was incredibly nice and accommodating. The restaurant we had was excellent food options were good and very tasty.

I think that because it was a Booking reservation they give you a less then desirable room. We were on the 7th floor right below what I think was the air conditioning system for the hotel. I slept with AirPod noise canceling in and still heard the pipes all night long. Not a great sleep.

I liked the staff and the property was nice.

I was not crazy about the parking.

great staffs

Good staff and restaurant

Pool very dirty

Staff was excellent, rooms and all areas were clean.

Nothing.

The close proximity to the event center.

Elevator was broke, hotel was sold out and had been broke for a while. Plug ins in room didn't work, hair dryer lite on fire! They jacked the prices sky high! Sauna was broke as well.

the location

nothing in particular

location. on property pub.

starting to show a little rough around the edges in parts of the hotel.

The location downtown is great for walking to local shops and restaurants. The beds are comfortable as well.

It would be nice if they had a free coffee bar in the lobby. You have to make coffee in your room, a single Kerug is provided, it’s just not the same.

The restaurant and were fabulous

it was all great