The front desk staff was welcoming, friendly, accommodating, and knowledgeable. They were able to offer us weary travelers a complimentary upgrade to a cozy 2-bedroom condo with fireplace and balcony!I The walk into town was short, and the bus and shuttle stops were located nearby. Our request for a late check out was graciously granted so that my son and I could visit the amazing gondola on the morning of our departure!

I can think of nothing that could have gone better...

Pleasant staff. Nice pool. Bed quite comfortable. Had lovely evening meal and breakfast in restaurant. Plenty of parking space.

We were placed on the 3rd floor and there was no elevator to carry our 3 large cases (2 of our party were seniors) so this wasn't great, and there was no other option. Pillows were uncomfortable.

Very nice and good location.

Clean and big space

One of rooms was very chilly

Room was very out dated and felt dirty, especially for the price we were paying. This was the most expensive inn we stayed at on our trip and the room was the most uncomfortable, old and unpleasant. We stayed in Canmore, Banff and Jasper and all were bright, fresh and updated and $100 to $150 cheaper a night. Couldn't get coffee or food in the morning since the coffee stand didn't open till 7 and we had to leave by 7. We stayed in building 2, maybe other buildings have been updated.

Staff very friendly and helpful and multi lingual. They have 2 restaurants and a Starbucks which are essential as you don't have to go out for food and coffee. They also have a corner selling snacks and drinks until late.

It is already very good for a lodge, but if you want to criticize, they can employ a better chef.

We will eat at the property next time.

Nothing

Location

The rooms need to be updated and restaurants expanded to meet needs of consumers

Love the location. Easy check-in and check-out. Room to park the truck. Comfortable beds.

No microwave. No fridge. Small and dark room.

The amenities are great, the pools, the free bike rental and the employees are very nice and helpful.

that the pool only open between 9:00 am to 10:00 pm. open too late and close too early. there is not much time to enjoy it.

close to the lake and cheap

too small for living

close to the hill

lots of stairs to get to our room

I liked the room but I ate elsewhere as your restaurant prices were pretty high. Also I didn't realize that some of of your buildings do not have an elevator and this was very had on my sore hip. But that was my fault for not asking.

Nothing in particular.

It was nice with the pool and jacuzzies

I could hear almost everything the people in the room next to me were doing, snoring, sneezing and having sex.

Location is fantastic to do so much. Easy access to coffee shops, other restaurants. We loved using the snowshoes available at the Inn and the live music Saturday night.

location is perfect to go ski or skate, pool is great for kids, restaurant is pretty good.

Room are small and in great need of a refresh.

Everything you need for a skiing holiday. Close to Lake Louise Ski Resort. Shuttle to the ski hill is available. Pool and hot tub are great. Good restaurants on site.

Understaffed in the restaurants. Those who were working were run off their feet. They kept their friendly manner during a difficult working condition.

everything you needed was right there

our room did not have a fridge

Location to ski hill. Great amenities on site.

they provided ear plugs for the room. I didn’t realize how badly I’d need them. the other guests weren’t noisy, but I could almost hear them speak.

was clean and is near from ski resort.

The room, not better than any albergue, but for 10x the price.

Location and friendly staff

The room was very dated. Bed was old and uncomfortable, shower did not get hot even after 5 minutes of running. Noisy from people walking in their rooms upstairs and next door. Also very stuffy. No microwave or fridge in the room.