The pool on the 12 floor

You can not have coffee or any kind of drinks or snacks by the pool except water from their fountain. The restaurant closes at 11 am and opens at 12 noon for lunch. You want coffee you during that time you are out of luck

Excellent hotel

Expensive

We were told breakfast was included but they charged me full breakfast and gave me no credit for breakfast in package purchased

Midnight on a Friday and restaurant and bar closed and could not purchase anything very disappointed

Clean Location

Great location.

The room wasn’t clean. No mini bar because they lost their license. We requested a wake up call which never happened. The room has never been clean during our stay either. The guy at the reception was high as a kite.

OMG, where do I start? This hotel is simply amazing. The staff are incredibly kind and professional. The day we were scheduled to arrive they called me to offer a free upgrade to a larger room. However, the bed situation wasn’t optimum for our group so I declined the offer. When I arrived at the hotel, I was informed that they had upgraded us to a penthouse suite at no additional cost for the two nights we had reserved. The room was unbelievable! It was a rather large apartment with 2 separate bedrooms and two full baths, a beautiful living room, fully stocked kitchen and a huge balcony with two entrances that wrapped around the corner and had an outdoor table, a couch, and two lounge chairs. The main bathroom was huge with a soaker tub, a bidet, and the best shower I’ve ever been in. It was the ultimate in luxury. We did not eat in the hotel restaurant or use the pool, but we did go look at it and it was lovely with a lifeguard and an outdoor hot tub. Both the pool and the hot tub were located on the 12th floor. There was also a dry heat sauna in that area. Down the hall was a very nicely appointed workout room. There is a spa also on that floor. This is a very tall building located in downtown Quebec and we had a lovely view of the down town area and Mount Royale from our balcony. It was magical! There is valet parking which was very convenient and cost about $57 Canadian per day.

I loved everything about it, completely positive experience.

Cleanliness of the rooms and friendly staff

Room service, cleanness

You book a 5-star hotel; you expect a 5-star hotel. This is not. We were unhappy with our stay (many things, including breakfast, were not as we expected for a convenient business trip). The management promised to make changes to our reservation to encourage us to stay, but later (when we had no other chance to switch to another hotel), they denied what they promised! *Clarification After the hotel's reply: I appreciate the hotel management's reply. I, however, want to clarify some points: As I mentioned, we wanted to change the hotel because we were unhappy with the service (including the breakfast, which was managed by a third party, and closed at the promoted hour). The hotel management said booking.com should accept our change of reservation. They offered complimentary breakfast for the whole stay if we decided to keep our reservation the same. Their 1-day complementary breakfast (mentioned in their reply) was since the restaurant was closed on Saturday. We also requested booking.com for a reservation change, but booking.com replied that the hotel management did not accept the cancelation (despite their initial confirmation with us). Later, we noticed that the hotel management did not include complimentary breakfast for the whole stay, despite their initial promise. Despite the nice words, there were two circumstances that the administration denied what they promised.

The location is good that’s why we chose it, but there many issues with it. Parking is not included and very expensive. Breakfast meant to be complimentary and that’s what the staff said, but I was charged at checkout.

Hidden fees, noise of barking dog, noise of ambulance and fire truck in the room. The look of where is my tip on everyone’s face.

everything

restaurant

Check in was efficient and staff was courteous. We arrived earlier than check in time and because our room was available the hotel staff allowed us to occupy the room. Clean room and bathroom. Excellent location and close to shopping. Good walkability. We appreciated use of hotel umbrella when it was raining one day. Excellent water pressure and hot water was indeed hot. Excellent shower. Use of a night light in the room would be helpful.

HVAC system was functioning poorly and we were moved to another room within two hours of check in. Windows opened, but did not have a screen. Garbage trucks were noisy at 6am. Cleaning staff missed cleaning our room one day and failed to check if all the shower dispensers were adequately filled. Conditioner bottle was empty and shampoo quality is very greasy on the hair. Breakfast room service was delayed a half hour, however management agreed to suspend the breakfast delivery service and service charges. The spa service left a lot to be desired. Doors were closed during opening hours. Staff were unhelpful in answering questions about availability. Appointments were made and then cancelled by the spa and alternate appointment times were not offered. Calls and emails to the spa went unanswered. Although spa service is not provided directly by the hotel, the perception is that because the facility is located on hotel premises, the hotel should have some say in how the spa service functions.

No response for our request until 2 days Don’t provide water bottles

The room, the spa area, and the location

Expensive and wasn't informed when the room was ready upon arrival.

Close

Take whit you and was supposed to call me back never call

The room was very big and there was very little noise which was great and the staff was very sweet.

I did not like that the shower and tub water was not hot it was just warm which was a bummer. For a five star hotel I would’ve expected this not be an issue however besides that I had a great stay.