Great staff, extremely professional and kind. Would come back.

Staff excellent and location perfect for us

房間大 還有陽台可以開起來觀察周邊的風景 挺好 飯店有很多公共設施可以用SPA Bar等等 電梯間很多人穿著浴袍走來走去 大概是一樓有游泳池的關係 小朋友蠻多的 要注意魔法攻擊 其他都還好

淋浴間的門只有做一半 乾濕不是分離

Location, view, room, bed, breakfast included.

The indoor pool and hot tub seemed a bit dirty.

I really like the location of the hotel, the views, hot tub.

We paid for a Deluxe Guest Room with the Harbor & Mountain View, and they definitely put us in a less expensive Premium King Room with Marina and City View first (I can compare the photos on booking and their website). When we asked for clarification at the front desk, we were told the level of the room we got was the same we paid for and offered as an option to wait 2 nights until another building with a better views opened. In 2 days, our new room in the tall building was exactly what we paid for, though still feel that we were slightly cheated first. Also, the outdoor pool was closed throughout our stay due to the cold weather. That was unfortunate. And the heater in the room did not do a good job of heating the room, so we got a little cold.

Room had a great harbour view.

Key cards stopped working mid trip. Had to go to front desk to get new ones

The staff were very helpful and the room was incredibly clean and comfortable with lovely views.

Nothing.

La ubicación

Todo me gustó

Geoffrey at front desk was incredibly helpful getting us breakfast to the room in 10 mins while the buffet restaurant had a 1 hour wait. Way to go Geoffrey at front desk!!

1 hour wait for buffet breakfast due to shortage of staff to wait tables at 10 am Friday Dec 29th — switched to room service after discussing with front desk Geoffrey who cared for us directly in 10 mins !!

Location en view of the room

Room itself was not ok. Sheet with stain and not working telephone. Not all the lights where working. Looked that they had single glass? So it got damped in the morning. The coffee bar in the hotel was great but service tot that great. Stressful and rude waiters. Hotel staff was ok.. but I stayed also in a other hotel during my stay. There the service was better. I found it here impersonal. Just put a very good doorman I’m place. One that make you feel at home. Here it felt Inpersonal. They did gave us a other room and where flexible regarding to breakfast. Due to medical reasons we couldn’t come down to have breakfast.

Ocean view and location

Would have liked a fan in the bathroom

the hotel is beautiful and we had a harbour view which was great. The staff were exceptional. Great pet friendly hotel!

They could have hooks in the bathroom to hang your towels etc.

Location. Overall a good choice.

Shower didn’t work properly.

La ubicacion

La vista de la habitación

Location and staff

Buffet breakfast

Fabulous views and close to waterfront walks. Absolutely loved having the balcony and doors I could leave open for fresh air.

The cost!

Lovely room with harbour / pool view

Comfortable bed.

Dated rooms with awkward layout. Felt like a convention.

Das Frühstück war ausgezeichnet.

Das Zimmer war im 3. Stock, wir hätten uns gewünscht das Zimmer in den oberen Sockerrken gewesen.

Location, it was easy to walk to things

The Peloton room needed a fan or adjustable AC

Excellent location. View from Harbour & Mountain view room was exceptional and worth the extra money for the view. H2 restaurant was also great and we ate there for breakfast (twice) and dinner - all very good quality with great service. Coffee shop in lobby was also super handy and we used it more than expected.

Nothing!

חדר מפנק ונוח מאוד. מיקום מצוין. ארוחת בוקר טובה מלבד ההערות שציינתי. מקום יקר וטוב.

זמני המתנה בארוחת בוקר. קפה לטה וקפוצינו בתוספת תשלום.

Beds were so so so Comfy!! The luggage handlers were very friendly sand helpful

Food was too pricy

Great water view from our windows.

Beds weren't very comfortable, room layout was strange, H2O restaurant was just okay food wise for the dollar value. Asked for Gluten-free, Dairy free options, gave us a very dry Hamburger and salad with a cream dressing. The burger was supposed to have a Whiskey BBQ sauce but didn't and actually tasted fishy. The other regular meal was the Pulled Pork Mac and Cheese was pretty much just cheese a bit of noodles and some pulled pork

Great hotel in every aspect and food was excellent. Thank you.

Location was superb! We were able to access all activities and restaurants we wished to visit.

Unfortunately, the price for this specific weekend was incredibly high and in my opinion unreasonable. We will return, one day for the great views on not such a busy weekend.

The pool and restaurant and pool staff

The room was located on 3rd floor facing a wall. It was the worst room in the house. I have stayed numerous times and never given such a horrible room location.

Location

Noise and price

Nice enough in basic ways; has room service.

Weirdly dated — cordless landline? Ethernet cable?? — considering the cost. Was made to wait almost 2 full hours until 20 minutes before “official” check-in time to get a room (and even then had to pester the desk after being told to wait for a text that never came) Hard to believe a hotel this big didn’t have one room available early.

It felt resort style, very clean, lots of choices for eating, and the beds were very very, comfortable and my view was amazing

Was a Little bit out of the way from the hustle and bustle, of some night life in Vancouver, but other then that was great.

Unfortunately I had booked in on a Saturday night and so had to put up with loud music until past midnight.. Also I had paid for a room with views over the swimming pool and was given one that didn't and so had to go back to reception and change rooms