The location was amazing! It was a walkable distance from downtown, close to restaurants, yet on the outskirts of the main area and therefore quieter. The belvedere adjacent to the hotel was stunning and one could watch the sunset.

Check-in was long. There were a bunch of athletes looking to check in. They were expected, yet no extra staff was available. This one poor girl had to deal with everything, including checking everyone in at once. There has been (was) a problem with drinking water for 6 months in Shawinigan, yet we were not notified of this. There were no water coolers in the rooms. You had to go to the lobby each time. Good thing we had water bottles because they didn't even provide that either!

Large room, free coffee and tea, fruit for breakfast, huge parking lot in front

Room likes a bit like from the 60s and no fan in the bathroom, only plastic cutlery etc, no plain joghurt Not that hygienic/sterile food preparation/treatment by employees in breakfast room (mask touching/eating/food distribution)

Room was nice and clean

Microwave in the room wasn’t working properly. There was supposed to be a coffee maker and there was none.

Correct

Très dispendieux

Pet friendly and breakfast included

The scramble eggs where very dry.

Lovely location! Staff were really great and the room and beds comfy. The little lookout right beside the hotel was a bonus as was the proximity to great walking and biking trails. Just a note that the 'whirlpool' tub is a 'bubble tub'. In other words, there aren't jets.

Clean room, comfortable bed and friendly receptionist

None

Spacious rooms , location

Lack of details in the room ( wine glasses, no maintenance, had to get my own fresh towels…)

Receptionist was very nice, and the room was wonderful. She was very accommodating with our bicycles, giving us a room on the main floor.

Overall, the place was clean. The bed was comfortable and the bathroom clean and functional. The fridge was among the least noisy we've encountered! The staff at the reception desk were friendly and helpful. The breakfast area was a bit overcrowded at the time of our stay so we decided to have breakfast outside (there are several benches and outdoors tables near by with nice views). Ample parking and easy of access from the main road. Several nice walking/biking paths nearby to get you to downtown Shawinigan (around 2 km away).

The carpet was stained and it did seem it could've been vacuumed better. The curtains and the armchairs were also not very clean but the bedding was spotless. There were some already used Q-tips in the bathroom garbage can and we left a note for the cleaning person about it.